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At Zeyla, we believe that beauty should feel simple, effective, and empowering. As a dedicated health and beauty shop, we offer carefully selected cosmetics and skincare products designed to support your everyday self-care routine. Our mission is to make high-quality beauty accessible to everyone—without the confusion, without the compromise. Every product we offer is chosen with intention, focusing on ingredients, performance, and real results you can feel confident about. What truly sets Zeyla apart is our commitment to you. We understand that trust is everything when it comes to beauty and skincare, which is why we prioritize transparency, responsive customer support, and a seamless shopping experience from start to finish. From the moment you place your order to the time it arrives at your door, our team is here to support you. Whether you have questions, need assistance, or simply want guidance, we’re always ready to help. At Zeyla, it’s not just about products—it’s about helping you feel your best, every day.
Royaume-Uni
2,9
6 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I ordered what I thought was upper lip cream to target smokers lines. Much to my annoyance I was sent lip balm which I am not happy with and not what I ordered and paid for. Overall very disappointing.
This company is fraudulent and extorted money from me. They sent me the wrong item i didn't order and have refused to reimburse me 100%. Currently offering me 35% reimbursement.
Réponse : Heyzeyla
Thank you for your review. We sincerely apologize for the inconvenience you’ve experienced and acknowledge that this is not the level of service we strive to provide.
We attempted to locate your order in our system using your Trustpilot username, but due to limited information and for security reasons, we were unable to find it. Please be informed that we are requesting some additional details from you here on Trustpilot so that we can properly investigate and resolve this issue.
We truly appreciate your patience and cooperation and look forward to assisting you promptly.
This company is ridiculous! I ordered their lip wrinkle cream it took them from March 2 to March 18 for them to send me my product and they sent me the wrong product from a company I’ve never heard of. I looked up the company on the product and it’s worth $4.99 what I ordered and paid for it was over $40. I still have not received the product that I ordered no one is getting back to me this place is a hack and they are frauds I would never order from this company again if you are smart you will run do not fall into their gimmicks that’s what they are a gimmick! They don’t even know how to reply when I have attached pictures of my order number and confirmation number and pictures of what I received which was from a company again that I have never heard of and it was not at all what I ordered I’m going to launch a fraud investigation and get reimbursed this is absolutely ridiculous if you’re smart you will not order from this company they are awful they do not answer questions you ask pointed questions and they will not answer them I have attached multiple pictures of what I received and my order number and my confirmation number and the picture that shows exactly what I ordered and I still haven’t heard back from them they’re 24 hour customer service is not true otherwise I would’ve heard from someone they sent me an email saying your product has been delivered it has not been delivered they sent me a cheap four dollar lip balm when I paid 40+ dollars for a wrinkle cream for around your lips I’m sure it doesn’t work I believe this company is overseas it’s probably coming from Asia or Indonesia. Do yourself a favor and run do not order from this company you will be very unhappy !
Réponse : Heyzeyla
Thank you for bringing this to our attention.
We sincerely apologize for the experience you’ve had, as this is not the standard we strive to provide our customers.
Our team has reached out to you via email. Please check your inbox, and if you don’t see our message, kindly also check your spam or junk folder.
We are committed to thoroughly investigating your case and finding the best possible resolution for you. Thank you for your patience, and we truly appreciate the opportunity to make this right.
Réponse : Heyzeyla
Thank you for your wonderful review! We're so happy to hear your skin is improving and that you love the product.
I suggest prepping ur face before sticking the adhesive
Réponse : Heyzeyla
Thank you for your feedback!
We appreciate your tip about prepping the face before applying the adhesive. It’s helpful for other users too!
Says 100% guaranteed or money back. No so they keep 15% plus you have to pay the return postage so worry free shopping as quoted is not true
Réponse : Heyzeyla
Thank you for your review. We sincerely apologize for the inconvenience you’ve experienced and acknowledge that this is not the level of service we strive to provide.
We attempted to locate your order in our system using your Trustpilot username, but due to limited information and for security reasons, we were unable to find it. Please be informed that we are requesting some additional details from you here on Trustpilot so that we can properly investigate and resolve this issue.
We truly appreciate your patience and cooperation and look forward to assisting you promptly.
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