Hilton Grand Vacations Avis 

My family stayed at Hampton Inn Broadway on the Beach from March 12 -15 2024. We purchased a marketing package which required us to attend a 'timeshare' presentation. We attended the presentation on 3/13/24. At the end of the tour we purchased a nonrefundable VIP points package for $1695. We returned to Florida on Friday 3/15/24. We had a good time & we were fine. On 3/20/24 my husband starts feeling sick. On 3/21/24 I start feeling sick. On 3/25/24 I go to my primary care doctor. She tests me for covid and the flu. Covid tests comes back negative & flu positive. She sends me to the hospital for IV fluids. I go. I have an EKG & CT scan. The doctor says I have pneumonia. I'm prescribed antibiotics. My husband goes to the hospital on 3/26/24. He is admitted. He is currently intubated and on life support. His doctor says he is being treated for Legionnaires disease (a form of pneumonia), due to being in the hot tub at this hotel. The Health department calls me on 3/27/24 to tell me I need to go back to the hospital to take a legionaires urine antigen test because I am most likely being treated for the wrong type of pneumonia. I called HGV and told them my husband was fighting for his life and I would like a refund as I am not comfortable vacationing with their company as my husband is fighting for his life & I happened to escape death. They said they would send an escalation and it will take 30 - 40 days to reach out to me to DISCUSS a possible refund. That is very heartless and money hungry. If this refund is not granted & my husband lives we will have to go on this vacation and do another tour and of course we will definitely NOT buy. Why would we want to be members of a company that cares nothing about our lives? I want nothing to do with Hilton Grand Vacation as long as I have breath in my body.

They will never stop calling you.
No matter what you say, or how many of their numbers you block, THEY WILL NEVER STOP CALLING YOU.

We have been HGTV members since 2012 and bought 2 more additional properties. We love it and have traveled all over the world using our points. We vacation at least 3x yearly and stay at beautiful resorts but also use our points to stay at Hilton hotels, we stayed in Italy last year for 3 weeks using Hilton. We gift our 5 kids with vacations and honeymoons using Hilton. We will be going to Hawaii in April for 2 weeks and staying in resort apartment. If you aren’t vacation dedicated then don’t buy.

Horrible experience. We purchased a Promotional package after a sales pitch in Vegas. Paid $1695 and never was able to use it. They never had availability. they would have 3 days here and there but no good dates or locations for 7 days in a row. Scam. Their sales programs should not be legal.

We have been repeatedly lied to by Hilton Grand Timeshare Salespeople. Namely, we bought a timeshare from Diamond Resorts and were conned into buying a benefit that would allow us to combine our timeshares and book all in one place. We were advised that Hilton would be acquiring Diamond but were NEVER told that Hilton planned to discontinue the benefit we purchased. It was a complete bait and switch to take our money and I'm sure they have done it to thousands. NEVER TRUST THIS CROOKED COMPANY. We were invited away to an owners 'orientation,' wined and dined and then told that Hilton refused to honor the benefit we had paid for. We were told that to receive this benefit, we would have to buy more points. We were devastated and didn't know there was anything else we could do, so we paid for the points. Over and over again,. Long story short, we are thousands in the hole and STILL do not have any of the benefits we paid for. If you're thinking of buying a timeshare or vacation share from this company, do not walk, RUN away. They will put the hard sell on you but it's all a complete and total LIE you will never escape from.

I have been trying to just book this reservation with this company for over a year now. they are incapable of finding days that work with your schedule. I tried to book in December 2023 for the next year and they said to call back in January and there would be more available. I called back and they said they didn't have any available for at least 6 months... Also the person that "helped" me out, I think her name was Nasha, was rude, short, not helpful and down right rude

I wish I'd have read this before I signed up. We thought we were signing up for 2 x 7 night stays, which would have been a value. But it was only 7 nights total (which could be split in 2 visits of 3 and 4 days). This means we are paying more than the normal booking rate by about $50 per night. We tried to call for more clarification within the 10 days and no one returned our calls or voicemails. I only hope that we can even use the points when the time does come.

Went to Hilton Cancun Las Vegas Oct 2024, 3 nights free for doing the sales presentation. We didn't buy the big plan but a smaller one, and we were promised a cruise and 7 days stay. We to this date in Feb 24 have not received the Cruise or 7 day stay. The guy that promised this was named Louie and an Arab guy. We were back in Vegas and Louie the Arab guy would not speak to us and another guy name Louie said we would get what was promised. Nothing to date. These folks at Cancun Las Vegas are LIARS, do not deal with them or buy anything you can not trust anyone at this location. DO NOT BUY INTO HILTON VACATION CLUB CANCUN Our stay was OK, but the place is very tired and dated. You can get better on the Strip in town and if you are a MGM Rewards get many free Comp Rooms, no need to visit these crooks at HILTON VACATION CLUB CANCUN.

ABSOLUMENT TERRIBLE

TERRIBLE CUSTOMER SERVICE
FULL OF HIDDENR FEES

Worst experience of my life. DISGUSTING

And you need to assist to a 2hours presentation of complete BS

You call and wait and they don’t care because it’s non refundable

I just made an account to warn everyone to NOT book with them. What a huge mistake that was

HGV / Hilton Grand Vacations for those who aren’t familiar.
Let me say for starters, I went for the highly discounted vacation & honors points knowing I’d have to sit through the presentation and that is not a problem for me! This will be the 4th time I’ve done one of these with different companies, JUST FOR THE GIFT(s) / points. The presentation was fine, just what you’d expect and the reps were all lovely, UNTIL you say no and stuck to your hard no! Once that happened, the rep’s (Chris Cain) demeanor changed drastically, his boss (Jennifer something)…her demeanor changed drastically, AND a different woman who “has to sign us out” whose name I cannot even recall…her demeanor was ok then not ok! I know it’s their job to sell and they get commission, however, if toddler style tantrum throwing is their go to when they get told no, maybe this is the wrong job for them! They just don’t like when a single adult woman can make her own decisions & decide not to purchase, just because she can and it was even worse for them that I could not be convinced and controlled! I never plan on purchasing these, and I only went for the hilton honors points! I’m still highly entertained at how pissed off they all were when I didn’t cave! It’s sad to watch adults behave like that but it was also hilarious and it did NOT disappoint! “The trash takes itself out EVERY TIME”! Would I do it again for gifts or points? Absolutely! Will I purchase? Absolutely not!! Also you cannot hold someone against their will and they try many tactics to do just that! I won’t lose any sleep, but just know that there are actually some like me who will not fall for your manipulation!😎

The sales associates for Hilton Grand Vacations / Diamond Resorts will lie to your face. I'm embarrassed that my wife and I fell for their sales pitch. We thought we were buying into something that we could use with our family for years to come, but instead, we took on loan payments and maintenance fees that go up every year. With the increased maintenance fees we had to deal with decreased availability every year.

This company does not care if you use your vacation points, only that you make your payments every month. Hilton Grand Vacations / Diamond Resorts sells access to their properties on the Internet just as other resort companies like Margaritaville, Rui, Grand Palladium, Iberostar, Sandals, etc. do. The difference is that with HGV / Diamond Resorts, you get screwed as an owner. You are more likely to find rooms available for your group by searching Expedia or Travelocity, but you won't find availability by searching your HGV owner's portal because those rooms are for the general public to reserve. Just keep paying those monthly fees!

My final warning to those considering purchasing a package with HGV is that despite what the salesman will tell you, these packages have no value in the real world. You will never be able to sell your overpriced package to anyone and you will never have a way out of paying the maintenance fees. If you purchase a condo, you have a monthly condo fee that covers amenities and some maintenance usually, but you can build equity in that condo and one day sell it at a profit. If the burden of the condo fee becomes too much, the option of selling the property is there as well. With an HGV vacation package, your payments will build no equity! Rest assured that your payments will go up every year, but there will be no way out once you sign with them. Buyer beware, Hilton Grand Vacations is as shady as they come.

To get me to agree to sign up for a discounted package to hear about their resort, they had me pull up Hilton Signia Orlando as one of the places they said I would have as an option because I was not interested in the resorts the first sales guy mentioned. They said it fills up quick, so I would have to call and reserve dates which I tried to do immediately after I purchased the package. I was then given the run around for the entire year while I was trying to book, each time giving me future dates to call back. My trip is next month and it was just confirmed I will not get the resort I was promised and they refuse to refund me. That resort was NEVER available! I plan on going 2/14/24, but I can promise that they will wish they refunded my money instead of having me loudly discussing my dissatisfaction in their lobby, restaurant, pool, and to everybody that is in ear shot distance. THIS COMPANY IS A BAIT AND SWITCH SCAM!

Not very informative once I purchased my membership. Still do not communicate very well at all.

I have really enjoyed my membership in HGVC. I have been a member since 2011 and my most recent stay was 12/28/23-01/02/2024 at the Las Vegas Elara. The staff was great, the building was immaculate. The rooms were excellent. It is located in the center of the strip and I had access to everything. The kitchen in our suite had all the items so we could save a few bucks and eat in the room. I know a lot of people knock HGVC but I have had a great experience in the program from Las Vegas, Florida, Hawaii, California vacations. I have yet to be disappointed. Just make sure to plan out your vacations 6-9 months ahead of time.

if you are stuck with this timeshare rent it!

What a scam.
Time share is a scam. Check your app. You can book the same rooms for the same cost of how much you pay for a time share FYI.
Found this out after going to their stupid presentation and being told I couldn't buy a time share because I was divorced and couldn't find a certificate to show them proof. Walked me out like a criminal. Rude, rude front desk lady. LOL WHAT A JOKE.

Every single person is a liar. No member perks ever unless you do a member review with pushy sales people. Do not let them scam you!

Since HGV have taken over Diamond Resorts, their Customer Service and flexibility. It takes forever to get an answer. The Destination Exchange option unfairly costs you to bank your points, that you have already paid for. Very disappointed.

This is a shameless scam. You can never book, the availability is dreadful. We were lied to by the salesperson about resale value. It’s peanuts with %25 of the sale going to HGV on top. The operating fees cost over $2000 a year and we haven’t managed to stay in the 5 years we have owned our New York timeshare! We need a group of owners to take class action against HGV for mis selling time shares. Are there any Ellen Brokovitches out there??. We are in UK and feel powerless.

WORST DECISION EVER!!
WORST DECISION EVER!!! DONT GO WITH DYMOND RESORTS/HGV
Wouldn’t even recommend this to my worst enemy, the whole thing was a setup from the beginning. Was told to lie about income and marriage status just to see the presentation…which was all a joke . The one who sold the dream idea to me at the Cancun resorts said the points are equivalent to dollars. So if I wanted to book a room that’s worth $200 it would be 200 points give or take a few .Was told the club fee was $932 Then it changed to $1850 with no real explanation. THEN for 10k over a term of 10years I would get 55k points . To book a room it’s a minimum on 30k points soooo to spend almost $11,100 to vacation somewhere one time out of 10years is ridiculous. And lve been having the hardest time reselling/finding a creditable attorney. It’s better to save your money and plan the trips out yourself vs a time share. The customer service they have is the worst I’ve ever experienced, the amount of times I’m hung up on and told different information depending on who I’m talking to is ridiculous. Also after signing up they said I didn’t have to go to the new member orientation then two weeks later a lady called and extremely tried to pressure me into going and spoke super fast like they all do. If I can save everyone from signing up I would. I can go on forever but the biggest corporation scam I’ve ever experienced. I couldn’t have a job being so misleading my whole life like them.