hiber Avis 

Pessima esperienza Ho chiamato per avere delle informazioni per un' nuovo abbattitore mi ha risposto e dopo due secondi mi hanno messo in attesa per 10 minuti poi mi hanno chiuso il telefono in faccia

I’ve been installing gas boilers for over just a year now and Hiber has to be one of the worst companies I’ve worked alongside to try and take my company to the next level by being able to offer financial services.

To start with I’m not criticising the beginning of the signing up process as I had an amazing chap called Jayce who was helpful during the signup process to becoming an FCA-regulated company.

However, I am hugely disappointed at the lack of, extremely bad communication and awful rude manners of one particular individual whom I spoke to recently called Rebecca who claimed to be a district manager after I wanted to make a complaint.

I called to pick up on job that I was due to be paid out on Tuesday this week as I had called in a week in hand before for confirmation as to when I would get paid for it. I had no emails regarding when payment would be made to me as cash flow is extremely important for my business or any when having to pay wages and material costs, yet I was told from a lady that it would be Tuesday.

Tuesday came and I had no payment to
Which I checked when waking up. I called in the morning and spoke to Rebecca, who then said she would call me back as soon as possible due to having to speak to finance department to at which then five hours later in the afternoon I’d get a callback an hour before 16:00.

Upon this phone call Rebecca had said that there had been a mistake made from the previous lady the week when I’d called in to check before and that payment wasn’t due until Wednesday whilst speaking in such a horrendous tone. This has now cost me over £120 in direct debit failures on Tuesday due to awaiting the money to arrive to pay company bills otherwise I would have transferred money from the company savings but due to Hibers awful and misjudged communication, it had cost me money and put so much stress on me which was also very embarrassing let alone to be spoken to so rudely by Rebecca who showed little to no remorse and only offered a formal apology in such a rude and stuck up tone which I’ve recorded on a business phone call. Payment has only just been made today/Thursday so it didn’t arrive at stated on Wednesday either which wasn’t a surprise.

For what I’ve paid to use their services I’m hugely disappointed with how badly a company can treat small to medium-sized companies let alone having little to no manners with customer service, their app also doesn’t work and they don’t inform you of the fees when a customer takes out finance as I wasn’t updated on during the process of this particular job being paid out.

(They’ll write some nonsense reply so please ignore it)

Being newly self employed the Hiber app has been a great help. Great support from the back office whenever I need it.

I have been using hiber for nearly a month now, and I couldn't be happier, customers love seeing you quote Infront of them so they can trust what your quoting is accurate, but more importantly they have made my prices very competitive.
Behind the scenes I have Dani who is my point of contact for any and all queries, so any issues, she puts them right whether it's just myself making a mistake or anything else, she had made using hiber so easy and had given me the confidence that this is the right app for me. All in all fantastic app, fantastic people, fantastic company!

An incredible service, Hiber is like having a back office in your pocket. All of the team do everything they can to help you get the job done right and on time

On several occasions I have received Boilers at very short notice and the staff are extremely helpful

I’ve found hiber to be a brilliant asset to my business from pricing and quoting to access to finance packages.
I was looked after by Victoria who guided me through the whole process brilliantly amd has continued to support me to this day.

The best thing about Hiber is how easy it all is. The staff are so helpful and nothing is too much trouble for them. Makes the process of running your business that little bit easier.

What a great company to work alongside. We have been looking for a company like hiber to help us grow, and they fit perfectly for what we need.
Victoria is our point of contact and she is amazing. Very helpful, easy to communicate with, and (nearly) always available.

The product and service excel, and the culture of the organisation is friendly sincere and supportive

Nice to see a larger business genuinely putting the sme's they work with and support at the centre of what they do

Can't speak too highly of experience to date

Excellent Company and Very Easy To Deal With

Always there to help, money in bank quickly

Having just started my own business hiber have been the perfect partner in getting me started. Victoria has been brilliant to deal with and explained everything that I needed to know. The ease of which I can construct a quote quickly while with a customer to the simplicity of ordering the material is excellent. Hiber have been a massive help to my business from the start.

Excellent company to deal with very on the ball and quick to get back to you as you would need to be in this industry ? they look like a company heading in all the right directions and I am happy to do business with them. My main contact is Melissa who is a pleasure to deal with very professional and gets the job done she is a credit to your company thanks Andy

I have been with HIBER for two years now, they have helped me grow my bussiness. Nothing is an issue, having a back office team really helps to and gives me time back at home.

From Ashleigh my bubbly point of contact, to the back office team Katy, Jamal, Brendan, Sam they are all absolutely fantastic I could not do it without them now!!!

Brilliant

Really helped grow my business. Quote on site and this gives you an edge up. Parts ordered to where you want, can still use installer schemes and set your own costs

Just want to say a massive thank you to Hannah. Messaged her at 9.30 at night asking for a boiler to be delivered to site the next morning. Get to site the next day and boiler turns up at 10.30. Proper service! Thank you.

Hiber make life much more easier from the original quote to ordering materials and collecting payment 😁

So I started using Hiber around a year ago I guess, hard to tell with how 2020 has been. For me being a smaller business using Hiber is an absolute joy.
It’s nice to know someone has your back and is always there to assist you, it feels very much like they are part of your business and keen to drive you forward. The biggest positives for me are the terms for equipment and materials, the warranties that are otherwise unavailable and the payment plans I can now offer to my customers. So thanks again Hiber, keep it up, I’ll catch you down the road!

So pleased I partnered with Hiber, has allowed me to offer finance and compete with larger companies. Great support and communication and a great back office addition for any sme out there.