Installation was timely and went well. Had some technical issues within days of the installation. Highline sent out a technician who quickly found the problem and fixed them. The cost to speed ratio... Voir plus
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Easy to inquire, customer service is human an speaks English which is very good for me.. Price is great an speed far better than xfinity. I was even able to keep my landline..lol yes im old school.... Voir plus
Nice individuals but poor communication among Highline people and between them and customers. Additionally, I notice no increase in speed. Again, every person has been very nice but they all have a li... Voir plus
They were very accommodating. My husband and I are older and handicapped. They worked very hard and left no stone unturned, while doing all this they were very polite and didn’t lose patience.
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Highline Fiber Internet provides fast, reliable fiber-optic internet designed to keep homes and businesses connected without compromise. We focus on delivering consistent high-speed performance, low latency, and dependable service you can count on every day. Our mission is to bridge the digital divide by bringing advanced fiber infrastructure to the communities we serve. We believe everyone deserves access to quality internet, whether for work, education, streaming, or staying connected with what matters most. Currently servicing customers in Michigan, Texas, Colorado, Georgia, Nebraska and Kansas. At Highline, customer experience comes first. From installation to ongoing support, our team is committed to clear communication, responsive service, and continuous improvement based on customer feedback. We’re proud to power stronger connections—online and in our communities. Visit www.highlinefast.com
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4,4
Excellent
30 avis
N'a pas répondu aux avis négatifs
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all your people seem to be very…
all your people seem to be very knowledgeable in addition to being friendly and accommodating04
28 avril 2026
Réponse de Highline
Thank you for your kind words! We’re very proud of our team, and it’s wonderful to hear that you found everyone knowledgeable, friendly, and accommodating. Providing excellent customer care and dependable service is extremely important to us, and we truly appreciate you taking the time to share your experience. Thank you for choosing Highline!
Service install was great and support…
Service install was great and support staff have been on point
8 mai 2026
Réponse de Highline
Thank you for your great feedback! We’re thrilled to hear your installation went smoothly and that our support team has been there when needed. Providing reliable service and responsive customer support is a top priority for us, and we truly appreciate you taking the time to share your experience. Thank you for choosing Highline!
Install was extremely efficient
Install was extremely efficient. Speed is at a great price
17 avril 2026
Réponse de Highline
Thank you for your great review! We’re happy to hear your installation was efficient and that you’re enjoying fast, reliable service at a great value. Our team works hard to provide a smooth experience from installation to everyday connectivity, and we truly appreciate your feedback. Thank you for choosing Highline!
Horrible was supposed to get a free…
Horrible was supposed to get a free month at sign up never did called 20 times with them saying they would refund me and fix it never happened now about to charge me again for this month I am thinking about canceling service
15 avril 2026
Réponse de Highline
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced regarding the promotional credit and the follow-up on your account. This is not the level of service we aim to provide.
We understand how upsetting it is to have to repeatedly contact support without receiving a resolution, and we would appreciate the opportunity to make this right. We have escalated your issue to management for resolution. Someone will be in touch soon.
We value your business and hope to restore your confidence in our service.
I was asked choices
I was asked choices. profession installers. great Wi-Fi .Ontime.Pleasant and courteous.
4 mai 2026
Réponse de Highline
Thank you for your wonderful review! We’re so glad to hear you had a positive experience with our team and installation process. Providing customers with options, professional service, reliable Wi-Fi, and on-time appointments is very important to us. We truly appreciate your kind words about our installers and customer service team. Thank you for choosing Highline!
They were very accommodating
They were very accommodating. My husband and I are older and handicapped. They worked very hard and left no stone unturned, while doing all this they were very polite and didn’t lose patience.
1 avril 2026
Réponse de Highline
Thank you so much for your kind review. We’re truly happy to hear our team was able to provide a positive experience for you and your husband. Delivering patient, respectful, and accommodating service is very important to us, and we appreciate you taking the time to recognize the team’s efforts. Thank you for choosing Highline, and please don’t hesitate to reach out if we can assist you in the future.
Great
I’ve had Highline for about 3 months and enjoying it They care about there customers and if any issues it is fixed as soon as possible I would recommend Highline and there price is very reasonable Highline try’s to help you if you on fix income Great company
9 mars 2026
Réponse de Highline
Thank you so much for your wonderful feedback and for choosing Highline. We’re thrilled to hear you’ve been enjoying your service over the past few months. Providing reliable service, responsive support, and affordable options for our customers is extremely important to us, and we truly appreciate your recognition of our team’s efforts.
Your recommendation means a great deal to us. Thank you again for being part of the Highline family, and please know we’re always here if you need anything.
We still have spots in our yard where…
We still have spots in our yard where the line isn't buried property. Afraid to mow in thise areas because we don't want to accidently cut the line.
8 mai 2026
Fast hookup service
Fast hookup service. Internet is fast. Doesn't go out when it is the raining.
8 mai 2026
Very nice job on the Installation & Set up
Technicians did a very good job. They were customer focused and worked to get everything set up correctly to meet our wifi needs. thx! Lead Tech was Huynh Nguyen.
23 avril 2026
User friendly all the way
Each interaction, from arranging installation to follow-on efforts was seamless, professional and friendly.
11 mars 2026
So much faster than DSL cable
So much faster than DSL cable. So far I haven’t lost internet in a heavy rain
1 avril 2026
Highline's expansion of high-speed…
Highline's expansion of high-speed internet services into rural and small-town areas is commendable. The symmetrical fiber-optic speeds significantly enhance connectivity for communities that have long been underserved. This is a positive development for rural connectivity.
The "phenomenal" service and professionalism of the installation technician highlight the company's commitment to quality.
Additionally, the reliability of the service, coupled with excellent customer support, is truly impressive.
6 mai 2026
Réponse de Highline
Thank you so much for your thoughtful and detailed review. We truly appreciate your recognition of Highline’s efforts to bring reliable, high-speed fiber internet to rural and underserved communities. Expanding connectivity and helping bridge the digital divide is something we are deeply passionate about.
We’re also delighted to hear that your installation experience and ongoing service have met your expectations. Our technicians and support teams work hard to provide professional, dependable service, and your feedback means a great deal to all of us. If you know friends or neighbors who may be looking for reliable internet service, feel free to share your experience with them and ask us about our referral program.
Thank you again for your support and for being part of the Highline family!
Everything went quickly and smoothly
Everything went quickly and smoothly. So far, my connection has been very stable.
28 avril 2026
everything went great installed when…
everything went great installed when you said it would and i love the how fast and effective my conection is. i give you 5 stars.
5 mai 2026
Réponse de Highline
Thank you for your feedback and for choosing Highline. We’re so glad to hear your installation experience went smoothly and that you’re enjoying the speed and reliability of your connection. Our team works hard to provide timely installations and dependable service, so we truly appreciate your kind words and support.
We also noticed the star rating may not match your comments. If this was submitted by mistake, Trustpilot does allow customers to update their review rating. Either way, we sincerely appreciate you taking the time to share your experience with us.
Things did NOT go as planned or…
Things did NOT go as planned or scheduled, but it was clear that Highline did everything they could to make sure that the service was installed despite the contractor not having done the up front work that was needed for installation
28 avril 2026
Friendly
Friendly. Courteous Service by all who were helpful in our becoming
Subscribers to Highline
31 mars 2026
Réponse de Highline
Thank you for your kind review! We’re thrilled to hear you’re enjoying both our service and customer support. Our team works hard to provide a great experience from start to finish, and your feedback truly means a lot to us. Thank you for choosing Highline!
The installation went well and the…
The installation went well and the technician was very responsive and helpful
Not sure what the installation date was so I put April..
2 avril 2026
Super friendly team
Super friendly team and I am guessing on the date. Can’t remember the actual date
9 avril 2026
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