Highstreet Outlet Avis 

57
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I am a recent customer to HSO and wish I'd found you before! Really pleased with all the items I have bought and they have all been delivered promptly. The customer service is second to none.

Noté 5 sur 5 étoiles

I’ve had some great buys from HSO, but sadly my last order didn’t arrive. The delivery tracker showed it was ‘stuck’ at the Evri depot. I emailed HSO who picked up my email quickly. Bella reserved... Voir plus

Noté 1 sur 5 étoiles

I have bought many lovely items from this company in the past. Unfortunately for the last few months the choice of clothes has been unappealing. The emails showing new items don’t show a good variety... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent company to deal with and always receive great customer service. Overall they offer a great range of clothing items, you just need to get in there quick for sizes before they go!

À propos de l'entreprise


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4,2

Bien

TrustScore 4 sur 5

57 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,2

Tous les avis

(57)

31 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Very satisfied customer

I am a recent customer to HSO and wish I'd found you before! Really pleased with all the items I have bought and they have all been delivered promptly. The customer service is second to none.

26 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

Have ordered several times now from HSO and have always received excellent service, quick delivery and items as described.
I made an error not applying a code on my latest order, when I emailed them, they dealt with it immediately and refunded the balance immediately too.
Recommend HSO to everyone 😊

9 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent Customer Service

I recently had an issue where a return parcel was unfortunately lost in transit by Evri. I contacted Highstreet Outlet and was really impressed with how they handled it.

Despite the parcel not reaching them, they reviewed the situation and processed my refund promptly once I provided the tracking details and confirmation from the courier.

Their communication was clear and helpful throughout, and they resolved what could have been a frustrating situation very quickly.

I really appreciate their understanding and would definitely purchase from them again.

5 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

This a great company

This a great company, not only are their products excellent prices and brilliant quality but their customer service is the best! I've bought lots of things from them and never had anything complaints.

6 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

HSO - couldn't live without it!

I have bought many items from HSO over the years and hope to buy many more. Fabulous company and absolutely love the daily 'Lives' at midday. Quality product and great customer service. Thank you HSO.

24 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

This is an amazing company

This is an amazing company. The discounted clothes are an excellent quality. The team on the daily videos are so friendly and likeable and the customer service team are brilliant - so highly recommended

15 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

I have bought many lovely items from…

I have bought many lovely items from this company in the past. Unfortunately for the last few months the choice of clothes has been unappealing. The emails showing new items don’t show a good variety of expensive designer dresses like they used to. It seems like they don’t have access to the really good items that they once had. It’s really disappointing. What has happened in the buying dept of this once amazing company?

7 avril 2026
Avis spontané
Logo de Highstreet Outlet

Réponse de Highstreet Outlet

We are delighted to say that we currently have more designer brand dresses than we've ever had, including Ralph Lauren & DKNY and all of your high street favourites such as M&S and white Stuff to name a few. We do recommend joining our Facebook new arrivals group, as items do sell out quickly and it may be that many items have come and gone without you knowing! We hope to serve you again soon, HSO Team

Noté 5 sur 5 étoiles

Easy website

Easy website
Love that HO put actual measurements in the description
Great service, I’ve bought a few items, always been as described
If things do go wrong, HO sort it out asap
Love the weekday lives
Fantastic savings
I recommend you to all my friends and family

6 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

I’ve had some great buys from HSO, but sadly my last order didn’t arrive. The delivery tracker showed it was ‘stuck’ at the Evri depot.
I emailed HSO who picked up my email quickly. Bella reserved the same items for me and contacted Evri. When Evri didn’t respond, she arranged for the second parcel by another delivery provider and this arrived within a couple of days.
Thank you for this great customer service.

30 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Received trousers worn and washed but…

Received trousers worn and washed but they have shrank by two inches and now look ridiculous. These are ex marks and spencer wide leg grey trousers. Going in the bin, total waste of money

5 avril 2026
Avis spontané
Logo de Highstreet Outlet

Réponse de Highstreet Outlet

We are so sorry to hear this, we are, of course, always happy to help with any care issues. It is just unfortunate that we didn't hear about this other than via this feedback, its always worth contacting us for assistance, we work very hard to help our customers, so if you are reading this review, please do be rest assured that we are always happy to help on enquries@highstreetoutlet.com

Noté 1 sur 5 étoiles

Highstreet is a terrible company

Highstreet is a terrible company with bad customer service and they treat their employees terrible. I would never recommend this company to anyone!

22 mars 2026
Avis spontané
Logo de Highstreet Outlet

Réponse de Highstreet Outlet

Dear LW,

We take all feedback seriously and have carefully reviewed your comments. Unfortunately, we have been unable to locate any record of you as a customer or any interaction matching the details provided.

As a company, we do not operate within the United States, which makes it difficult for us to identify how this experience relates to our business. We have requested further information from you so that we can fully investigate, but have not yet received any details that would allow us to do so.

If you believe this review relates to our company, we would welcome the opportunity to look into this further. Please contact us directly at enquiries@highstreetoutlet.com with any relevant information such as order details or correspondence.

In the meantime, we believe this review may have been posted in error.

Kind regards,
J. Burden Highstreet Outlet

Noté 5 sur 5 étoiles

Amazing customer service

Amazing customer service, have made a few mistakes on ordering and HSO customer service have always sorted it out for me.
One item was lost in the post and when I let HSO know they posted another one out to me, not many companies would do that!
Clothes that I buy are always bargain prices and very good quality.
Would definitely recommend 👌

4 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Wonderful customer service

Upon submitting my first order I realised that I had mistakenly ordered 2 of the same item. The customer service was first class as they immediately removed the item and refunded the cash.
I'm seriously impressed with the company.

25 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent all round

Excellent all round! Great prices, fantastic quality, very quick delivery and very helpful customer service. Highly recommend ! Ordered yesterday and received my order today…couldn’t ask for more.

10 février 2026
Avis spontané

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