The outfit is beautiful and I really like it. However, I received the wrong size for the bottom. I ordered a small, but I received a medium instead. Apart from the sizing issue, everything else is lov... Voir plus
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Lisez les avis des autres
Hey I loved the mustard kameez everything was perfect. Except Royal Mail refused to give me my package because instead of my address being put as number 6 it was 7 after 10 mins of arguing I had to sh... Voir plus
Very impressive Hira Textiles ! Thank you. Easy website to order from and true to life images. I received my outfits within 3 days. Very responsive customer service. My lawn dresses are lovely too.... Voir plus
L'entreprise a répondu
Dress had areas where it was the thread was clogged up. I tried to contact the company several times but no reply not happy with the Customer Services at all. They have even got back to me. I had to p... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Hira Textiles is one of the UK's largest Asian fashion retailer. We endeavor to provide our customers with quality goods and quality at market-leading prices.
Coordonnées de contact
536 Stratford Road, B11 4AJ, Birmingham, Royaume-Uni
- 07851370991
- support@hiratextiles.com
- hiratextiles.com
3,5
Moyen
444 avis
Demande des avis aux clients
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N'a pas répondu aux avis négatifs
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I still havent received the goods..
7 juin 2023
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.
Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
I don’t like the meterel and fittings
15 juin 2023
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.
Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with the products you have ordered. We try to offer the best quality products and delivery service to our customers. We look forward to seeing you shop from us again in the future.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
I received wrong size
14 juin 2023
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.
Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
Not happy
Size wasn’t perfect..after confirming my order I emailed them about my size confusion but they did not respond. Poor customer service..
13 juin 2023
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.
Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
This is my second time ordering!
This is my second time ordering!!
Dress was to long.I tried messaging them on WhatsApp but no success .
I wanted this dress for eid
They replied to my email saying they only can give store voucher and it will take 14 days when I wanted atleast exchange if not refunding my money so I have outfit before eid
Now I have no choice to keep this dress and buy my eid outfit elsewhere
Awaide do not oder as customer service is terrible
You will not get anywhere
20 juin 2023
Avis spontané
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.
Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
The suites are good quality exactly as…
The suites are good quality exactly as shown in the pictures and they came fairly quick.
11 juin 2023
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with the products you have ordered. We try to offer the best quality products and delivery service to our customers. We look forward to seeing you shop from us again in the future.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
The delivery was very quick
The delivery was very quick. The suit was a good fit and excellent quality.
13 juin 2023
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with the products you have ordered. We try to offer the best quality products and delivery service to our customers. We look forward to seeing you shop from us again in the future.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
Nothing has gone wrong but it would be…
Nothing has gone wrong but it would be nice if they money can be put back on the card instead of a gift voucher, what am I suppose to do if I don’t like something, and I am unable to get my money back, because that voucher will be unused and waste of money.
29 mai 2023
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.
Sorry for any incovenience, the returns policy is displayed on the website.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with the products you have ordered. We try to offer the best quality products and delivery service to our customers. We look forward to seeing you shop from us again in the future.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
dress is too long for my Daughter.
11 juin 2023
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with the products you have ordered. We try to offer the best quality products and delivery service to our customers. We look forward to seeing you shop from us again in the future.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
refusing refund
customer service is shocking, I returned my order in good faith expecting a refund and they’re refusing to give me my money back- just giving me a gift card for their website. What company does that, and says i agreed to it? astagfirrulah, it’s really shameful.
The clothes were also badly made, didn’t look like the picture online. if you’re thinking of ordering, DONT!it’s a company to avoid at all costs
3 juin 2023
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.
Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
Delivery was not late and in the time…
Delivery was not late and in the time frame they suggested and very delighted with the clothes exactly how it is on the website
11 juin 2023
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with the products you have ordered. We try to offer the best quality products and delivery service to our customers. We look forward to seeing you shop from us again in the future.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
Very good and finest quality of fabrics…
Very good and finest quality of fabrics and always on time delivery.
11 juin 2023
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with the products you have ordered. We try to offer the best quality products and delivery service to our customers. We look forward to seeing you shop from us again in the future.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
More lovely suit than expected.
9 juin 2023
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with the products you have ordered. We try to offer the best quality products and delivery service to our customers. We look forward to seeing you shop from us again in the future.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
I am a regular customer of hira
I am a regular customer of hira. Regular shop online, as I am over 200 miles away. I ordered a dress which was different to what i ordered. After emailing them i never git a reply. I text on whatsapp and again was ignored.
Finally i sent a text on the number online and somwone responded a few days later. So I got in touch and they agreed to exchange it. I drove all the way there. The customer service was appalling and very arrogant. I didn't feel like a valued customer or anything.
The whole experience has made me think twice before I continue my shopping.
14 juin 2023
Avis spontané
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.
Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
Terrible service.
19 mai 2023
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.
Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
Bad quality not like the picture a lie…
Bad quality not like the picture a lie to its size isn’t even a real Maria b it is a fake
25 mai 2023
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.
The relevant product purchased was an insprired item and clearly states that it is a replica in the description. Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.
Kind Regards
Team HIRA
The product did not match the picture and late response from customer service
The product did not match the picture, it was tooo short and the response from customer service did not arrive yet when I asked for a refund and how to process the refund. Its been 3 days I left the email and they haven't replied yet.
5 juin 2023
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
Greater Customer service...
Great Customer service...
Amazing dresses Great Quality - definitely recommend....
5 juin 2023
Réponse de Hira Textiles
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with the products you have ordered. We try to offer the best quality products and delivery service to our customers. We look forward to seeing you shop from us again in the future.
Thank you for shopping with Hira Textiles.
Kind Regards
Team HIRA
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