Helpful Customer Service and Great Products
Customer service was quick and helpful! Their first response when to my spam folder, so if you haven't heard from them, check there! Great products as well, really high qualityu.
7 août 2026
Avis spontané
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À propos de l'entreprise
Écrit par l'entreprise
Founded in 2015, Hit Point Press is a small team of Canadian creators committed to offering engaging products that ignite player imaginations. We make games and accessories for the games we love, from campaign settings, supplements, bestiaries, and reference cards for Dungeons & Dragons, to tarot and oracle decks, to Magic: The Gathering accessories like reusable gaming packs for the Cube format, picture frames, and storage solutions. We aim to bring new and innovative perspectives to tabletop gaming and collaborative storytelling, and firmly believe in elevating diverse voices and talent by supporting ideas and projects built by inclusive teams. TL;DR: We make the things we want to see for the games we love to play.
Coordonnées de contact
3,8
Bien
14 avis
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Great Site
Frankly sites like this are great, and I love the accessibility. I cannot sing high enough praises.
25 juillet 2026
Réponse de Hit Point Press
Hi there! We're so glad you find the site accessible to use!
Hit Point Press produces quality products and has amazing support
Hit Point Press or HPP produce high quality products and even on crowd funded projects execute at a very high level. The support I received was quick and instantly helpful. I had problems with my kickstarter linking to my email and getting my products and they fixed it quickly (Within 24 hours). I would recommend HPP to anyone interested in their products!
19 juillet 2026
Avis spontané
Réponse de Hit Point Press
Thank you so much for your kind words! We're glad we could assist you and will gladly do so again!
Floral Dragons is brilliant
Floral Dragons is brilliant, and the art is lovely. I adore the idea of dragons based on flowers; it dovetails beautifully with a world I'm running where Dragons are responsible for nearly everything. I even already have a Dragon of Roses, and you gave me some cool idea for presenting her.
24 juin 2026
Réponse de Hit Point Press
Thank you so much for checking out Floral Dragons! We're delighted that you love it and that it works with your own world so well!
Réponse de Hit Point Press
Hi Alec,
Thank you for the review! We're delighted to hear that you're enjoying Humblewood as much as we do.
May all your hits be crits ✨
— Hit Point Press
Amazing
Amazing! quality DnD compatible content at reasonable prices with lots of free content as well, as a newish player and DM this kind of resource is invaluable, thank you so much- I'm excited to play!
19 mai 2026
Réponse de Hit Point Press
Hi Robyn,
Thank you so much for the kind words!
It means a lot to hear that our content has been a helpful resource as you're getting started as both a player and a DM, and we're especially pleased to know that our free resources are serving their purpose in helping create an accessible entry point for newcomers to TTRPGs.
We hope your adventures are filled with unforgettable stories, epic moments, and plenty of nat 20s!
May all your hits be crits ✨
— Hit Point Press
Some production issues, but worth it!
Shipped quickly. The package was shipped with a company that uses freelance gig workers. The worker left the package in the open by our side garage door instead of on our front porch (never had this happen before) on a rainy day so the box was soaked. Luckily, the puzzles were well protected by their shrink wrap.
I purchased 3 jigsaw puzzles on sale and have put one together so far. I am mixed on the quality. A dozen or so pairs of pieces were not fully cut through and had to be separated. The black backing was already peeling off of some pieces and had to be repaired with glue. The printed side had no peeling issues.
The print for the vampire puzzle I completed was good quality. The piece shapes were nicely varied with some wonkier shapes and different length pieces in spots. I knew going in that all the shades of grey and blacks in the artwork would make for a more challenging puzzle. I did feel forced at the bottom area to try every piece of a shape as the dark colors + the reflective finish = the colors blend and look almost identical. Worth it in the end though.
For me, the production issues were worth it to finally get my hands on a cool vampire puzzle. If you want fantasy vampires with fangs doing dark evil stuff and looking cool, this is the only puzzle I could find out there!
I am looking forward to putting together the other two puzzles at some point. If Hit Point Press puts out more human made ttrpg jigsaw puzzles of monsters or adventurers doing stuff, I'd purchase them.
19 mai 2026
Réponse de Hit Point Press
Hi there,
Thank you for taking the time to leave such a thoughtful and detailed review!
We're delighted to hear you enjoyed the artwork, challenge, and overall experience of the puzzle! At the same time, we're sorry to hear about the manufacturing issues you encountered. While we're glad the puzzle was ultimately worth it for you, that's certainly not the experience we want our customers to have.
As a small thank-you for your feedback and for the production issues you experienced, we'd love to send you another puzzle on us! Please keep an eye out for an email from us.
Thank you again for your support, feedback, and enthusiasm for our puzzles. We truly appreciate it, and we'll be sure to pass along your interest in seeing more monster and adventurer-themed puzzles in the future! ✨
— Hit Point Press
Experience is great
Experience is great, never had a problem since I first found Hitpoint Press, all there stuff is great and I use in my Tales of The Valiant and 5E campaigns. Can't asks for more then that.
25 mai 2026
Réponse de Hit Point Press
Hi Victor,
Thank you for the kind words and for taking the time to leave a review!
It's wonderful to hear that you've had a consistently positive experience with Hit Point Press, and that our products have found a place in your Tales of the Valiant and 5E campaigns. Knowing our books and tools are helping create memorable adventures at the table is exactly why we do what we do!
We truly appreciate your support and hope to see you back with us soon.
May all your hits be crits ✨
— Hit Point Press
Haven't received book and tried…
Haven't received book and tried emailing no has answer my email.
19 mai 2026
Réponse de Hit Point Press
Hi Brandon,
We're sorry to hear you never received our email in response! I took another look into your order (#HPP713102), and our team did respond to your original email on May 26th with the latest tracking information we had available at the time.
The shipment was later marked as delivered on May 29th at 12:46pm local time, and the delivery confirmation photo provided by the carrier appears to show the correct delivery address and house number, but we absolutely understand that this can still be stressful if the package hasn’t been located yet.
We’ll also be following up again on both existing email threads so we can continue assisting directly and help investigate further with the carrier if needed.
Thank you for your patience while we work toward a resolution.
– Hit Point Press Support
My experience with Hit Point PreGreat products, terrible support when something goes wrongss…
My experience with Hit Point Press customer service has been extremely poor.
I placed an order on 2 March 2026. When it finally arrived in Finland on 26 March, one of the items was wrong. Instead of The Griffon's Saddlebag: Vol. 2, I received a different product I never ordered or wanted.
I contacted support multiple times over weeks and got no reply. I escalated further and still received no response. That is unacceptable on its own, but even worse when the order is international and the customer has already dealt with customs/VAT because the package came from Canada to the EU.
Sending the wrong item is a mistake. Ignoring the customer afterwards for weeks is a choice.
My PayPal case was denied because it was opened too long after delivery, not because Hit Point Press had actually handled the issue properly.
I like the products, but I would think twice before ordering directly again. If your order goes wrong, you may be left completely on your own.
26 mars 2026
Avis spontané
Réponse de Hit Point Press
Hi Janne,
Thank you for sharing your experience. After looking into this further, it appears your original message was incorrectly filtered on our end, which prevented it from entering our normal support workflow properly. While unintentional, we understand how this resulted in a less than ideal experience.
It looks like our team reached out to you on May 12th with next steps toward a resolution, and recently followed up again as we have not yet heard back from you.
We appreciate the opportunity to resolve this for you, and sincerely hope we’re able to leave you with a much more positive experience moving forward.
Terrible customer service
Terrible customer service. Took my money and then disappeared. Did not get products or a refund
7 juillet 2025
Avis spontané
Réponse de Hit Point Press
Hi Jim,
We sincerely apologize for not seeing and responding publicly to your review sooner.
After reviewing your case, we can confirm this matter was resolved following our correspondence with you in July 2025. Since there was some confusion as to whether the product purchased was a digital or physical item, we've decided to update our product titles and listings to help make this distinction clearer and avoid similar confusion in the future.
While we're glad we were ultimately able to resolve this matter and process your refund, we also recognize that we fell short of the level of service we strive to provide. We've reached out to you again directly and would welcome the opportunity to provide a better experience in the future.
Thank you for your patience and understanding.
— Hit Point Press
Order got delayed because they sold something they didn't even have any more
My order got delayed 1,5 months because one of the products which I bought and already paid for was not available any more and they only told me that reason after I wrote them 5 mails within 2 weeks after waiting for a month without any information of my order. So in the end I didn't recieve all of the things that I ordered and I recieved them way too late. And they didn't bother contacting me right away. And the customer service didn't offer any kind of compensation or discount. I am very disapointed.
4 mars 2025
Avis spontané
Réponse de Hit Point Press
Hi there,
We're sorry that your experience did not meet expectations, and would genuinely appreciate the opportunity to investigate what happened and see whether there's anything we can do to help turn this around.
Unfortunately, we're unable to locate your order based on the information available in this review, as no name, order number, or contact information was provided.
If you're willing, please reach out to our support team with your order number and a reference to this review. We'd be happy to review the situation in full and work toward the best possible resolution.
Thank you again for taking the time to share your feedback. While we're sorry to hear we missed the mark, feedback like yours helps us identify areas where we can improve our communication and customer experience.
— Hit Point Press
Disappointing service
I ordered the delux version of one of their books at the end of November and waited patiently. It was supposed to arrive just before Christmas but I understand that shipping in the holiday period can slow matters down. However when my book still didn’t arrive by the end of January I reached out to their customer service and received no reply. Again I reached out a week later letting them know that I will have to raise a claim with my bank which I eventually had to do. The book was supposed to be a dearly expected gift so it was a major disappointment. What was worse is that the same email address I used to contact them about my issue (provided by their site) kept sending me automated offers and notifications of sales instead of a response to my query. I’m very disappointed
28 novembre 2024
Avis spontané
Réponse de Hit Point Press
Hi Emery,
Thank you for taking the time to leave a review; we apologize for not seeing this sooner.
We're sorry to hear your order didn't arrive in time for Christmas. Of course we completely understand how frustrating that can be, especially during an already hectic time of year.
While we weren't able to identify your order from the information provided in this review, we'd sincerely appreciate the opportunity to take another look at your experience. That said, if you could kindly reach out to our support team with your order number and a reference to this review, we'd love the chance to better understand what happened and see if there's anything we can do to help turn this experience around, even if belatedly.
Thank you again for the feedback, and we hope to hear from you soon.
— Hit Point Press
Good customer sevvice
I ordered two bundels of animated spellcards and when i got them only one was "broken". I wrote to the customer service and three days later they sent the one card for free.
17 mai 2024
Avis spontané
Réponse de Hit Point Press
Hi Samuel,
Thank you for taking the time to leave a review, and apologies for not responding sooner!
We're glad our support team was able to help resolve the issue with your Animated Spell Cards and get a replacement card sent out to you quickly. While we're sorry there was a problem with the original item to begin with, it's great to hear the experience was ultimately a positive one.
Thank you again for your support, and we hope you've enjoyed your adventures since then! ✨
— Hit Point Press
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