Bloody brilliant, excellent customer service, I omitted what colour i wanted on my order and they called to check. Hi vis arrived today and it's perfect "with pockets". My work does supply hi vis b... Voir plus
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Lisez les avis des autres
Hivis team members are the masters of business professionalism. Wide range of top quality products for every budget, fair prices, secure payment, the fastest shipping (even during Covid-19 crisis),... Voir plus
We have been using Hi-Vis for many years and they have never failed to afford us excellent service and value, exceeding all our textile and service requirements all within demanding time-frames. Th... Voir plus
HIVIS always go above and beyond our expectations. We had left it late to place an order for an important event however the HVIS team were able to turn around our order in lighting fast fashion ensuri... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
ISO9001 company in merseyside supplying PPE and customised workwear, leisurewear, and safety equipment to the UK, EU and Worldwide.
Coordonnées de contact
Royaume-Uni
- 01744 814004
- john@hivis.co.uk
- hivis.co.uk
4,9
Excellent
171 avis
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Disappointed
Disappointed. Uploaded the standard Logo that I've been using for over 4 years for all of my marketing, yet the end product came out turquoise as opposed to Grey. They blamed the "loss in colour/detail" when the logo goes from "one system to another".
Whilst I get a slight difference, there is an unacceptable difference between grey and turquoise!
The best they would offer is free postage on my next order! As if I would order again - I have 4 brand new items that I cannot use as they look embarrassing.
3 stars just because of speedy delivery as advertised - but I would not use the company again I'm afraid.
27 avril 2021
Avis spontané
operation santa
Ordered some hi viz for our operation santa. Got them printed. The company printed our logo on front and operation santa as asked but added gathering snow on the words on the back turning a hi viz into a much sought after seasonal fashion statement our event is being filmed for tv so thanks for making us look cool
16 décembre 2020
Avis spontané
Great serivce with communication
I was looking for a company that can deliver hi-vis in competitive prices. They had to be customised with a print on the back and they delivered on promises. Additionally they had no facility to accommodate Purchase Order on their website, but provided alternative solution which worked during busiest time of the year.
26 novembre 2020
Avis spontané
Outstanding Service
Dave and the team at Elite are simply great - they always go the extra mile when we drop weird and wonderful requirements on them last minute. Happy to recommend their services to support your business and PPE requirements.
25 novembre 2020
Avis spontané
Realised after speaking to team that…
Realised after speaking to team that part of our order was missed .
When I spoke to their office I was told there was nothing they could do and it was our fault for not checking delivery .
Not they will take a look to see if a mistake was made or if their records show it was delivered on a separate date .
Terrible customer service
17 novembre 2020
Avis spontané
Réponse de Hivis
HI Leo, Sorry you feel to give us a one star review. But after you slamming the phone down on Julie in our returns department, who was trying to explain, that one box was delivered and signed for on the 5th of september and all the goods were in 1 box (vests and hard hats).
The problem is that you told us the helmets were not there just today ? over 8 weeks later. As per our terms and conditions and most distance sellers we stipulate 10 work days to inform if incorrect deliveries. https://www.hivis.co.uk/our-delivery-services.html
Small Order But Great Service!
I only required a small order of helmet logo stickers & must say that Katie & the team at Hivis were excellent. They kept me informed at each stage of the order & the stickers were dispatched within a few days. Highly recommended!
8 novembre 2020
Avis spontané
Réponse de Hivis
Thanks Bryan, appreciate the feedback. Katie will see this. :)
4 weeks delivery - not 2 - 3 days as promised
Very slow - over 4 weeks for a very simply Text Only print, no response to emails, no apology or expanation, had to buy alternatives in the meantime so absolutely useless and a waste of time and money
3 novembre 2020
Avis spontané
Réponse de Hivis
HI Jan, sorry we dont understand? 4 weeks, it was 7 working days delivery as we state.
We see you called about the delivery of 2 hi vis vest with printing on the 30th which you ordered on the 20th ? and they left us on the 29th and were delivered that same day 30th of October by dpd courier who also sent messages and emails stating as such . 4 weeks ??? No
please see proof sof despatch and delivery below showing 7 working days as promised
https://prnt.sc/vcmads
https://prnt.sc/vcmh7v
I find it madness that you go along and give 1 star when the item has been at your premises since 7 days after you ordered it.
Great customer service and quality products.
In this modern world a sign of a great business is not just in the delivery and quality of a product but how they respond when you want changes. Lauren and her team have been excellent tweaking my samples all the way through giving me confidence to move to a regular supply. Customer service is king and my experience has been excellent. Can highly recommend. Well done to the team at HIVIS
16 octobre 2020
Avis spontané
Réponse de Hivis
Hi Mark, appreciate the time you took to leave a review and I have forwarded to all the team especially Lauren. If we can do anything else for you just get in touch.
For some bizarre reason they thought it…
For some bizarre reason they thought it would be ok to only part of my company name on my workwear. They refused to accept any responsibility for their error and the customer service is nonexistent. I’m now forced to accept I’ve been ripped off or go through hassle of legal action. The items they’ve sent are only good for the bin.
11 octobre 2020
Avis spontané
Réponse de Hivis
HI Phil,
I see our returns dept have sent you emails and spoke to you about this issue. I aslo see where we snet proofs and you replied saying OK to proceed, and I see "Brickwork Ltd" was missed from the print.
I see all the email corresponance/proofs etc, and that we accepted and offered to bring these back and add the extra missing text but you didnt want this, we also offered to reduce the costs and refund, but you also refused this. Im unsure of what else we can offer to do.
You say fit for the bin? Im sure having us bring them back and re do them to how they should be would "avoid the bin"
As for legal action, that is of course your choice, you will find we have done everything we can, and cant help you if you point blank refuse.
Ripped off ???
Service is the pits
Service is the pits! Placed order two weeks ago and still waiting for delivery.
Not impressed with service will buy elswhere in future!
21 septembre 2020
Avis spontané
Réponse de Hivis
Hi Brian, thanks for the feedback,on the economy version of our custom printed mask.
I also noticed you took the time to fill in another feedback as pasted below which I note was on the same day and along similar lines. But you refer to wantong to buy 100 units ?
-------------------
As for it being the Pits, thats of course a matter of opinion but I agree in this case we let you down slightly.
You see, at checkout you were shown the message and across our website, its states due to covid some lead times may be exetended and if you require clarification or deadlines please call. I see you didnt call?
But as we also state boldly everywhere on the web and in all communication our printed item lead times are 7 working days,(esp during covid) I see your order was place on the afternoon of 8th and desptched on the 21st, this extends our lead time by 2 days so apologies.
Part of this was we had to redraw your logo as you uploaded a logo that some rubbish sogtware was used to remove the white background before you sent it to us, and it had all pixelations and was not suitable for printing, zoom in on it and see what I mean. SO we did a redraw on this this free of charge ! which takes time and costs us money.
"THE PITS"and a 1 is defo debatable ? (as is the potential 100 masks) but you are entitled to your opinion.
Just as is my opinion that I wouldnt want to deal with someone who speaks ro people the way you have done in TWO feedbacks. Constructive is always welcome, RANTING and insulting is not.
the other feedback you left is below ,
"1, is poor
Customers name *******
Your service is the pits!!
Your service is very poor, was interest in buying 100 units, but you have difficuity in providing 4. Ordered on the 8th, still awaiting delivery. I hope, WHEN or if the items arrive they are worth the wait.
The excercise has proven your company is just not good enough!
I’ve never bothered to pay a compliment…
I’ve never bothered to pay a compliment to a website for its ease of use before. But I’ve just bought a couple of face masks from this company and the ordering and payment functionality is brilliant. A pleasure to use actually. I get so so sick of fiddly ordering on wobbly or complex websites.
11 septembre 2020
Avis spontané
Réponse de Hivis
Well that is great Karin and we appreciate the time you took to write the review. Many thanks. :)we are sure the masks will be good for you.
Exceptional Service and Product
Totally recommend this company they pulled out all the stops to help me get my order in time for a special occasion. Personal service and excellent product. Couldn’t ask for better. Thank you!
1 septembre 2020
Avis spontané
Highly recommend this company
If you are looking for a company that does what it says, and exceeds expectations then you should definitely use Hivis. The customer service is excellent, any questions answered swiftly and helpfully. The products are also of a great quality and exactly as they appear on the website. First time customer but will definitely be returning. I've been dealing with Dave, he's a top bloke.
30 août 2020
Avis spontané
Exceeded our expectations
We ordered some custom masks for our company, and honestly they exceeded our expectations. The customer service was brilliant and helpful, and the designs were far better than what we thought. We will definitely be a returning customer
5 août 2020
Avis spontané
5* business
I urgently required PPE, signage and new staff uniforms due to short notice of opening my pub after lockdown. From an initial conversation with hivis.co.uk they set my mind a ease informing me of everything that I might require. 24 hours later it was at my front door. I've been in business for 20 years and rarely have I ever seen such efficient and quality service. Well done you guys, I will definitely be promoting you to other local businesses.
Fabulous
Valentine inn
Llanddulas
13 juillet 2020
Avis spontané
Réponse de Hivis
Great stuff, we are glad we could help Luke and will pass on your comments to all here.
We will all make a point when in North Wales, of heading to the Valentine Inn at Llandullas for some of the famous hospitality and great food that we see well reviewed on social media. . Thanks again. Elite Hivis.
Trustworthy, efficient, 5* Service
I found the customer service of this Company and the speed & efficiency with which they operate quite astounding and unparalleled compared to your normal service accustomed to in the UK. A Gem of a provider for our Staff Uniforms, they can be trusted for their honest integrity, at cheapest possible cost, their 5* positive & “can-do” attitude, and we found it a delight to entrust them with all our staff uniform requirements, benefitting from their advice and experience, well worth to recommend them to anyone for their outstanding efficiency and excellent value.
Mrs I Hoffman
Lincoln UK
5 juillet 2020
Avis spontané
Réponse de Hivis
Wow, thank you so much Inga, we look forward to working with you and all those at the Axe & Compass in Dorset. Many thanks
Absolutely useless
absolutely useless, there are far better services on the market.
order vests that were showing as "in stock" on the website, turns out they were out of stock and heavily delayed despatching.
I gave a benefit of the doubt and placed a second order for more vests, showing as in stock.. had to accept an alternative vest as one colour wasnt in stock.
inspected the first shipment to find a velcro vest in an order soley made up of zip vests 🤦♂️
email to get this sorted and seems no haste will be put into the issue to have a replacement shipped out quickly to complete our order within our timeframes.
i will not be using these again and do not recommend their service at all.
29 juin 2020
Avis spontané
Réponse de Hivis
Hi Ashley, sorry about the mix up, maybe a rogue vest without zip was in the box that we import.
I am led to believe you were re selling our products on to one of your customers, so we obviously slowed down your supply chain.
Im confused though where you say our website was showing stocks available, as our website is not set up to show stocks? maybe you confused us with another website ?
We are though admittedly , like most wholesalers/companies/ businesses experiencing some slight difficulty in our usual very high supply standards in stocking some fast moving product lines whilst the country is still recovering from the Pandemic, though to get round this we have almost 1 million pounds worth in our warehouse, but in this case the 1 hi vis vest we let you down without zip (of the order of 20 I believe). We could not replace for you the very next day as we had no stock.
As our admin informed you we would certainly have shipped this for free the same same day if we had stock, but just didn't so we are sorry.
I also note that Bobby/Julie has sorted the cost query and told you to keep or recycle the "rogue vest" so as to avoid further costs and to save some c02 in returning to us. But if you feel you are out of pocket please let us know
it is a pity you won't be reselling any of our products in future, we never like to lose customers as we supply many successful businesses who resell our products custom and none customised to others.
We wish you good luck and thank you for the feedback you took the time to write here, and anywhere else, email etc
all feedback is useful.
Best wishes.
Excellence delivered!
Hivis team members are the masters of business professionalism.
Wide range of top quality products for every budget, fair prices, secure payment, the fastest shipping (even during Covid-19 crisis), and (the most important for me) they ship to countries no other similar e-shops do, making people safer no matter where they live. Will buy again. Highly recommended.
Keep up the good work!
16 juin 2020
Avis spontané
Very quick turnaround
Needed urgent customised hi vis jackets.
Hivis pulled out all the stops and did their best to dispatch on the same day.
Ordered on Friday afternoon and received on Saturday morning.
Amazing service and very happy with product
13 juin 2020
Avis spontané
Used to be great company with great…
Used to be great company with great customer service. We use it many times with no issues. Last order we got completely damaged and partly open wet smelly box wrapped with plastic with wet product inside. On our request to replace this on a brand new product Hivis "support" suggest it still OK to use smelly wet things. They mention the protective film is not damaged so how this became wet then unless it have been sent wet? They ask for photos but what kind of additional proof you require when see on our photos completely damaged wet box with wet things inside. Finally they offered £20 to get 100pcs of Hivis laundered. No responsibility for a shipping accepted. So easy to ask local shipping company who deliver it to our door to investigate and sort this especially when charge £350 for shipping for one box but this guys are not willing to do nothing. Sure if we based in England can easily sue them but for overseas orders is very complicated. Very unqualified and unfriendly customer service.
22 mai 2020
Avis spontané
Réponse de Hivis
Hi Marat NZ, first Id like to apologise for the damaged boxes you received. But to try and rectify it can we re iterate that we need to see the damages to the actual goods before we can enter a claim with the courier who delivered them to New Zealand for you.
We have asked twice for you to send us pictures of the actual damaged goods, but both times we didn't get them, just ripped cardboard box pics. We noted the protective polythene we use as a secondary measure was still intact?
Of course issues like this do arise from time to time esp with worldwide shipping, and if you can proved us with what we asked, I will ensure a resolution can be found. We don't like to have customers feel they aren't being served, but Im sure you understand we need to prove the items are defective and not just the packaging.
Regards, John
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