I purchased a HIX.AI Pro-Yearly subscription for CAD 168 on October 18, 2026, by mistake. I contacted customer support shortly afterward to request a refund and explained that I had not used a... Voir plus
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As a student juggling multiple assignments, HIX AI has been a game-changer for me. It helps me brainstorm ideas, structure my essays, and even checks for grammatical errors. It's like having a persona... Voir plus
SCAM - GEBRUIK DIT NIET!!! Ik wou me abonneren op Claude. Kreeg misleidende advertenties. Nam meteen een jaarabonnement ter waarde van 156€ op vrijdagavond. Kreeg daarvoor zogezegd 2500 credits. Na e... Voir plus
L'entreprise a répondu
EDIT: Issue resolved. But imho, if you're system is failing and you cannot provide service afer completing the payment - you should warn about that prior purchasing. SCAM company! I paid... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
HIX AI is your ultimate AI Agent Workspace, built to turn ideas into finished work. Its specialized AI agents can conduct deep research, generate structured reports, create polished documents and professional presentations, and produce high-quality images and videos through intelligent workflows. Rather than simply responding to prompts, HIX AI understands your goals, plans multi-step tasks, and coordinates the work required to complete complex projects more efficiently. From business analysis and marketing content to visual assets and multimedia projects, HIX AI brings your entire workflow into one seamless workspace—helping you move from a simple prompt to ready-to-use results.
Coordonnées de contact
121 KAKI BUKIT AVENUE 1, #02-00, SHUN LI INDUSTRIAL PARK, 415995, SINGAPORE, Singapour
- support@hix.ai
- hix.ai
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A répondu à 63 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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DON'T WASTE YOUR MONEY ON HIX
I recently subscribed to Hix Bypass's monthly unlimited plan, expecting quality results. However, I’ve encountered significant issues. Whenever I bypass a piece of text, the output often contains random, nonsensical information in various languages that was not present in the original content. To make matters worse, when I run the bypassed content through their own AI detection tool, it consistently flags the content as AI-generated. This defeats the purpose of the service and compromises its credibility. Unfortunately, the bypassed content does not meet expectations and fails to pass their AI detection tests.
Humanizer - Schlechter geht es nicht
Zuerst einmal will ich damit anfangen, dass ich ausversehen zu Beginn das falsche Abo auf der Seite gekauft hatte. Auch wenn das meine Schuld war, muss man sagen, dass es sehr unübersichtlich ist, welches Abonnement man dann kauft. Mit meinem Kauf in Höhe von 48 Euro bin ich einfach davon ausgegangen alles zu haben. Ohne es verwendet zu haben kontaktierte ich daraufhin den Kundenservice worauf ich aber keine Antwort erhielt.
Nun zu meiner zweiten Erfahrung. Am Tag drauf kaufte ich nocheinmal für 28 Euro mein ursprünglich gewolltes Abo. Leider ist die vermenschlichung von Texten aber sehr schlecht. So schlecht, dass bei der vermenschlichten Version meines Textes
1. Grammatikalisch so gut wie jeder Satz falsch war
2. Es meinen Text dann Teilweise in andere Sprachen übersetzte
3. Man bei vielen Sätzen nicht einmal den Message hinter dem Satz erkennen konnte
Schreckliche Texte erstellt
Schreckliche Texte erstellt. Humanizing bestand darin schreckliche Rechtschreibfehler einzubauen. Absätze sind verschwunden. Quellen wurden plötzlich auf englisch statt deutsch angegeben. Super schlecht! Hände weg!
AUF SUPPORTANFRAGE WURDE NICHT EINGEGANGEN! Geld ist futsch...
Responsive to Customer's Suggestion
I recently used Hix.ai and was thoroughly impressed by both the quality of their services and their commitment to customer satisfaction. From the start, the team was incredibly responsive and attentive, working quickly to address my questions and provide helpful information. I appreciated them showing how much they value their clients and want to ensure a positive experience. I highly recommend Hix.ai for anyone looking for reliable, top-notch service with a team that truly cares about their customers. Thank you, Hix.ai!
My payment was declined many times and…
My payment was declined many times and have some trouble to settle and account was not upgrade I need to use it, later I tried can successful payment done but not upgrade so I send support team a email within 30min they helped me settle my problem and upgrade my account from the date I paid until 1 month they advice I can use not extra paid for many declined days and they willing to offer me extra words as a customer satisfaction 🌹😍♥️✨ Really appreciated 👍 Well-done
team I will happily satisfied to use these app for my project Thank you all them 🤝
I am highly satisfied with Hix.ai
I am highly satisfied with Hix.ai, particularly their Hixbypass service, which I use through a yearly package for my writing firms. We handle thousands of assignments, reports, and papers for students from various countries, and Hixbypass has been instrumental in humanizing the AI-generated content. After making minor revisions, it helps us save a significant amount of time.
Their customer support has also been great. While you may need to wait for their response, patience is key. Whenever I've reached out to them, I've always received the expected solution. Although the response time isn't always immediate, ranging from 1 to 3 hours or, at times, up to a day or two, my issues have always been resolved satisfactorily.
Currently, I have multiple yearly packages with Hixbypass. Just yesterday, I encountered a minor issue with three of my accounts and contacted support. They handled the situation professionally and resolved it promptly.
I highly recommend Hixbypass to others. My advice is to remain patient if you encounter any issues and give their team time to address your concerns—they'll get it sorted!
Fast service if you make a mistake
No matter how good your program is, if the service is bad it can be a killer for your business. In terms of service, I had no complaints with hix.ai. I accidentally pressed OK too many times when I wanted to purchase hix.ai because the screen got stuck. The charge on my credit card was of course way too high. I immediately sent an email and got an answer the same day. I will be refunded immediately. Very fast service.
I strongly advise against using Hix.ai
I subscribed to Hix.ai's monthly unlimited credits plan for 30 Euros, but my experience has been nothing short of disastrous. Just a few days into using the service, I faced major issues. Despite being charged, I'm constantly met with an error message: "There is an issue with your credit usage. Please contact us at support AT hix.ai to fix it and restore your usage."
Customer support is virtually non-existent. I've reached out multiple times, hoping for assistance, but my emails have gone unanswered, leaving me both frustrated and out of pocket.
Due to this appalling service and complete lack of customer support, I strongly advise against using Hix.ai. Their practices are unethical, and their disregard for paying customers is astonishing. Spare yourself the hassle and financial loss by steering clear of this unreliable and unresponsive service.

Réponse de HIX.AI
Do not go for hix.ai
Yesterday, I purchased what I thought was a monthly subscription to hix.ai. I was immediately billed $95.88. I tried the platform and realized immediately that it was not what I thought it was. I tried to contact customer support to cancel the subscription but was unable to reach customer support or billing or anything. I've told my credit card not to pay, and I've been told that I won't be charged. Do not subscribe to hix.ai. This is a scam!!

Réponse de HIX.AI
I’ve been using Hix for nearly a year
I’ve been using Hix for nearly a year, and I can confidently say it’s the best AI writing platform I’ve tried so far. I rely on it almost daily, and it has proven to be very dependable. I even encountered an issue with my subscription, and they resolved it without any hassle. I highly recommend this website!
Is support dead?
Is support dead? I gave you 8th time email but no response I need urgent responce. my email: rakibaabb1920@ gmail.com

Réponse de HIX.AI
Orribile
Orribile.
Se vi serve per modificare o scrivere frasi in italiano NON COMPRATELO. Le frasi che propone sono piene di errori. Non la consiglio assolutamente.

Réponse de HIX.AI
Hix.ai: Non-Existent Support & Awful Service
I paid £25 for a monthly unlimited credits plan with Hix.ai, but the experience has been nothing short of abysmal. Within just a few days of using the service, I encountered significant issues. Despite Hix.ai charging my card, I'm now greeted with an error message every time I attempt to use the service: 'There is an issue with your credit usage. Please contact us at support AT hix.ai to fix it and restore your usage.'
The customer support is utterly non-existent. I've sent multiple emails to their support team, desperately seeking assistance, but my pleas have fallen on deaf ears. Not a single response has been received, leaving me frustrated and out of pocket.
Given this appalling level of service and the complete lack of customer support, I strongly advise against using Hix.ai. The company's practices are unethical, and their disregard for paying customers is shocking. Save yourself the headache and financial loss by avoiding this unreliable and unresponsive service at all costs.

Réponse de HIX.AI
I recently subscribed to HIX.AI by…
I recently subscribed to HIX.AI by mistake and canceled the subscription almost immediately, as I realized I wouldn’t need the service at this time. I’ve tried to reach out to customer support several times to request a refund, but unfortunately, I haven’t received any response yet.
I want to clarify that I think HIX.AI has a great platform and service, but due to financial constraints, I’m unable to afford it right now. I didn’t use any of the services offered, as the subscription was a mistake. I would really appreciate if someone from the HIX.AI team could assist me with processing my refund.
I don’t want to leave this experience feeling disappointed, as I do believe HIX.AI is a great tool for those who need it. I hope the customer support team can help resolve this matter, so I can leave with a positive impression for future use when my circumstances change.
Thank you in advance for your understanding and help.

Réponse de HIX.AI
I subscribed to the hix.ai Unlimited…
I subscribed to the hix.ai Unlimited plan because I heard it could be used without limits, but I'm getting an internal server error. It responds well to simple conversations like "hello," though. I sent an email requesting a refund, but I haven't received a reply for several days.

Réponse de HIX.AI
Fraud and Scam. Continuous Billing
i got billed for the next month and i have been requesting a refund and they don't respond to their emails. the service is rubbish with a very horrible English when humanizing the word. best advice, don't use them or read sentences very well else, you're doom.

Réponse de HIX.AI
Poor quality & scam
Honestly, the quality of this service is terrible. It should be free because it's not even worth it. On top of that, I've been trying to cancel my subscription, but there's no way to do it. They’ve been trying to charge me every single day

Réponse de HIX.AI
Nach Bezahlung Qualität schrecklich
Test war super, sobald Geld bezahlt wurden die Texte richtig richtig schlecht

Réponse de HIX.AI
FRAUD!!!!!!!
I do not understand how this subscription was renewed, as I never agreed to it. Additionally, there is no section in my account indicating that I'm subscribed, nor can I find any invoices on the platform. I clearly remember canceling the subscription a few months ago. This feels like fraud. We are prepared to take legal action for fraudulent activity. I have also noticed similar complaints on Trustpilot, so this doesn’t seem to be an isolated incident.
If nothing is done within the next three days, I will escalate the matter to our legal protection service and let them handle it. Additionally, we will not hesitate to communicate on our LinkedIn and Trustpilot platforms to shed light on your actions.
What’s most concerning is that there was initially no access to the supposed subscription plan and invoices. However, after I contacted you to request an immediate refund, the subscription plan section mysteriously became visible the following day. Fortunately, we recorded a screen video just a few days ago, documenting everything.
We will be more than happy to use your response as part of the legal process we are pursuing.
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