Hodge Jones & Allen Solicitors Avis 1 529

Great service and conversations helpful when needed.

Ruth Harris and her team saved my life. Ruth was my defence solicitor when I arrested and subsequently was charged with a criminal offence based on an untrue allegation. It was an extremely horrific time in my life that lasted 4 years. From the outset I was instantly impressed by Ruth’s honesty, knowledge and ability to rationalise scenarios and delegate tasks to her team that were extremely time consuming whilst always keeping me informed at a personal level that I honestly don’t think could be replicated by any other lawyer. She gave me sound advice at all times including advice on who best would represent me at trial from Council and her compassionate approach to my circumstances at all times throughout this 4 year period was nothing short of extraordinary. Her ability to think outside of the box, examine evidence down to the final letter and make recommendations about instructing expert witnesses no doubt has seen me vindicated and acquitted by the criminal justice system despite the terrible delays that are plaguing an otherwise broken system. She is one in a million and I would not take a millisecond to recommend her to anyone who wants to have the best legal representation on their side in the United Kingdom. I will never forget her; she gave me my life back again. Thank You Ruth

Not having been through anything like what I'd experienced before and not knowing what could be done at a time in my life when I thought nothing could be done.

I eventually, with alot of pushing from my family reached out to hja solicitors, via Cambridge University Law Clinic and put this part of my life in their hands.

I'll have to admit from the start they did everything right and I would personally recommend their services in pretty much any matter after the struggle I had.

The way they solved the case with their hard work behind the scenes and then only asking questions that mattered so they could continue forwards is in my mind just the tip of the iceberg.

Thanks go to the whole team at/and hodge jones and allen
Neil

Katie McFadden was brilliant. She was clear in her communication, very supportive and extremely helpful.

Was a pleasure working with Aliya Moman, such a great human being ! Not only a real professional who knows what she's doing, but also very supportive! Many thanks to the team for their help!

Sarah Townsend handled my case with diligence and care. Providing sound judgement throughout. Very grateful for all the support with my personal injury claim.

Really great experience with this solicitors firm. They were professional, responsive, and kept me updated throughout. Made the whole process much less stressful. Highly recommend!

I am so grateful to have had Chloe by my side throughout the entire legal process. From the beginning, I knew I was innocent, and Chloe supported me every step of the way in proving that truth. The situation was maliciously provoked by my ex-partner, and she handled it with exceptional professionalism.

Not only did she guide me clearly, but she also ensured I approached everything safely and within the law at all times.

Chloe is an outstanding lawyer, and I would recommend her 100%.

Thank you so much.

Alexandra

Very good service. Karen Mann replys instantly she gives correct and clear advice. I recommend her strongly

I was really pleased with how Elisabeth handled my claim. She was professional and informative. She kept me updated throughout the whole procedure and no question was too much.

Over the past year since Dad passed, Lorna and her Team have been amazing. Helping us every step of the way to get what we were due. Dad would be happy with what he was able to leave us.

I am so happy that I chose Hodge Jones & Allen Solicitors with my case as I cannot speak highly enough of them. My case was rather unique & complex & the hard work they put into my case to represent me was to be honest outstanding. As well as being highly professional & knowledgable what truly makes them stand out is their compassion & kindness & you always feel you can reach out to ask anything knowing you will Always be heard & given great advice.

Hodge Jones & Allen Solicitors is the best solicitor firm I have had experience with in my lifetime & would highly recommend.

Special thanks to Shyan, Eliza & to all the team at Hodge Jones & Allen Solicitors.

HJA and my Case Worker, Asli, were brilliant and dealt with my case in a timely, easy to understand and efficient way. After sustaining a traumatic injury, they were sympathetic and knowledgeable, which made the whole process simple and effective, without causing me further undue stress and administration.

I was immensely grateful for HJA's expert presence at the time of my arrest and during the latter stages of the process which are still ongoing

I was incredibly nervous when being interviewed by the police and Sarah Moulange made me feel incredibly supported and prepared as possible.
She was professional, helped me to understand the process and set me at ease.

I was navigated through the process smoothly and seamlessly. I do not live in the UK so really had no idea of the processes following a personal injury claim. It took a while for a settlement and sometimes it was challenging because access to medical specialists is different in the UK and Canada but when I could not access specialists to provide reports, HJA assisted. Taylor in particular was very helpful and effective in closing this case and securing a satisfactory settlement.

very informative with clear explanations all the wway. Excellent communication.

Dear team of
Hodge Jones & Allen Solicitors , you really are the best for resolving all issues,very kind staff,helpful and supportive people,I definitely recommend your office,and I take the opportunity to especially appreciate and thank Mr McHale, all the best for all of you.

Instructed HJA on a leasehold dispute where our managing agent also acted as the freeholder's solicitor — a dual role that is itself an SRA conflict of interest and should have been central leverage in our case. Our solicitor never grasped this distinction despite being told repeatedly. She sent the Letters Before Action addressing the other side solely as the freeholder's solicitor, missing the managing agent liability entirely — which was the whole point of the claim. We were then repeatedly admonished for "contacting the other side" when we were contacting our own managing agent, the people who held our service charge funds in an SRA regulated client account.
When we finally got through to our solicitor that these were the same entity, rather than recognising it as the breakthrough it was, she told us our SRA complaint against the other side had been made on a "false basis." It hadn't — she just hadn't understood who the parties were. From that point on, she couldn't advise us to leverage the managing agent angle without exposing her basic error. Our solicitor's interests became misaligned with ours. She then began distinguishing between "legal advice" and "guidance" to limit her own professional liability — a distinction meaningless to lay clients and never explained when we were paying £450 per hour.
The billing was extraordinary. The initial estimated bill until the "end of case" in October was £5,000–£7,000. By 26 November 2025, this was revised to £7,000–£10,000, described as covering costs "to the end of the case." By January 2026 — barely two months later — it was revised again to £15,000–£20,000. The estimate tripled in roughly 90 days. One interim bill included over £500 at partner rate simply for reading our emails. We were also billed approximately £600 for advice on whether to accept an offer from the other side to purchase our freehold — advice that was clearly AI-generated. Over £14,000 spent in total. Two letters sent. Nothing filed. No proceedings. No resolution, MSB laughed our letters out of the room and couldn't believe their luck that our solicitor was disbelieving that they were violating every SRA princaple by being our managing agent and the solicitor to the freeholder at the same time!
The refund HJA mention in their response was offered in a "without prejudice" email — a label normally used between opposing parties in settlement negotiations, not between solicitor and client. It was designed to ensure the offer could not be cited as evidence of overcharging in any future complaint. We were offered approximately £1,100 back while HJA absorbed £3,500+VAT, which was obviously a made up bill - that there was no evidence for any work done — a strategic exit designed to buy a clean break, not an act of generosity. The same email opened with "concerned as to your wellbeing" — creating a paper trail, not expressing genuine concern, given that this was the same solicitor who had stopped responding to six consecutive emails weeks earlier.
As for the thank-you email HJA quote: it was written while we were still living on a hostile estate, had been subjected to a documented harassment campaign by neighbours (resulting in a court undertaking prohibiting surveillance of our home), and desperately needed HJA to remain on the record so the other side would not discover we had exhausted our funds. We wrote explicitly to HJA that we feared for our physical safety if this became known. Thanking a solicitor for a fee write-off after they have tripled your bill and drained your savings is not an endorsement — it is a frightened client trying to preserve whatever protection they had left. Publishing that email to discredit our experience, while simultaneously claiming privilege prevents you from discussing the advice you gave us, is remarkable. You cannot selectively deploy client communications when they suit you and claim confidentiality when they don't.
The claim that our concerns "were addressed at the time" is false. The fundamental error of treating MSB only as the freeholder's solicitor was never corrected. No supplementary letter was sent. No amended strategy was adopted. The case was abandoned because the billing made it financially impossible to continue, not because the legal position was weak.
Would not recommend for complex leasehold matters.

Utterly appalling. If you are seeking justice and a remedy from a defendant who has caused you damage/loss or otherwise; this law firm who will not action a defence, even when there are solid supporting grounds and evidence for them to do so. Extremely slow response/communication; requiring constant chasing for progress/status of a claim. Absolutely no follow through; they wait until you are at the limitation period of your case then fail you in any kind of representation. I would neither use them nor recommend them to anyone; ever. I filed a complaint, yet their complaint procedure was as inequitable and hopeless as their practices. Do not waste your time, seek a professional firm who will actually 'fight your corner', have your interest at heart and seek justice for you.

I have read your response to my initial feedback. For the purpose of clarity and for public knowledge, your response is as apathetic as your practice. I maintain my position and uphold my negative feedback to enlighten and warn members of public seeking reliable representation.