Hobbs + Associates Avis 

An amazing experience as I shopped as a first time customer in Hobbs at the Ashford Outlet Centre. From the point of arriving and throughout my search for a special outfit, I was supported and helped in finding what I needed. Safia was interested in my task and helped by pointing stock out which might be suitable and in locating stock she didn’t have in my size from other Hobbs Outlet sources in three different parts of the country. She did everything possible to meet my needs in a totally non-pressured way. I can’t recommend this store and the assistant enough. A great experience!

Appalling customer service. I ordered an item online to ‘click and collect’, then tried it on in store in early March. It did not suit me, so I returned it and received a receipt. I subsequently received an email to say that my refund was being processed, but it has never been credited to my account. Several email later, I have just received an email offering me a gift voucher instead. I have sent them a copy of the original online order and of the email confirming that the return had been processed. The date given below is that of the original purchase.

Excellent customer service from Ziniab today on live chat , checked out efficently and quickly my issue and resolved it too. Immediate responses and results too. Polite and helpful.

Ordered and paid for a coat on 18th Dec to be delivered to Hobbs store. It has still not be delivered and not status is forthcoming. I had a few emails promising delivery but still nothing. I hung on the customer service phone line multiple times and was cut off, my emails now going unanswered and chat bot is says they are too busy to help. Truly awful service from a brand that used to be great. My only option now is to report the charge as fraud on my card in order to try and get the money refunded.

I never write reviews on here but I am so frustrated with my experience. I ordered a substantial order on the 27th August with next day delivery. After many days of Evri saying they are trying to deliver and the cancelling the delivery before the expected time, I got an email saying they have lost the package. I follow this on to Hobbs who insist that Evri are just unable to deliver and do not take accountability for the package being lost. They end up cancelling my order after I had specifically told them I don't want to. They gave me a £20 voucher and 'to make things even easier next time' free next day delivery. I used this and guess what! Two days after delivery I am getting the exact same emails from evri, and the chat assistant for Hobbs has suggested that maybe the delivery truck broke down. I'm sitting here over 3 weeks after the first order with nothing to show for it.

If I could give this Company 0 stars I would. My promised refund was NEVER received. I returned my dresses from America as directed for a full refund. (The store associate at St Pancras left them on as she was very distracted on a personal cell phone call). Now HOBBS has over $300 of my money and the dresses. Awful. Do not buy here.

Helpful chat with Emily on online chat to help me return a pair of jeans which I wish were made in petite!

Paid for next day delivery but parcel did not arrive
Got in touch with Hobbs apparently error in the tracking code with Evri
Still no guarantee of delivery 3 days after order
Very unsatisfactory even though they gave refund on extra charge for delivery not much use if no parcel which is a Christmas present

I order a coat and a gift box to fit it in. They sent me the coat and a box to fit a shirt! The worst was that they refund me the money for the box rather than sending a replacement. I guess it was cheaper for them though they will..look into the error..!!

HI, Emily on customer service was great today.

Hobbs seems to have recently switched over which company it uses for package returns and I get the feeling this has caused them a lot of problems. But I'm writing to mention (like some other recent reviewers) the excellent service on the chat from Emily. I'm not honestly sure whether Emily is human or an AI but if it's the latter she passes the Turing Test and also gets the job done with great politeness and efficiency. My package return disappeared without trace a couple of months ago but I should now be getting the requested refund. Thanks Emily!

Emily was extremely helpful and pleasant, she answered my question immediately without any delay and resolved the issue that the instore staff couldnt.

Emily was helpful dealing with an issue with my. online order. Resolved issue.

Emily was very polite and helpful and my problem was resolved quickly. Thanks Emily!

Aside from all my typos the chat service w Emily at Hobbs went very well almost as though it was a telephone chat. She was pleasant and addressed my primary issue of returns very well and did an excellent job of customer service. Thank you

Emily was very helpful and efficient in providing all information ! Greatly appreciated

Emily was prompt, professional and kind. Hobbs has OUTSTANDING customer service. It is why I keep coming back

Where should I start from.
A bloomy day, a sad day. My package never arrived but Emily from Hobbs - live chat made my heart flutter.

Emily, Emily, Emily.

Despite all the struggle, she helped me draw a smile on my beautiful face and finally can put my head down to rest.
Long story short, she sent me a document to sign and VOILA - awaiting for my dear refund.

Merci BEAUCOUP

From Paris
with Love

I was quickly put onto a real person, Emily, and she was very helpful and patient.