hoganhost Avis 44

Réponse : hoganhost

8 avr. 2026

Thank you for your feedback. We truly understand your concern, and we’d like to clarify this in a transparent and respectful way.

Our billing system does not charge a client’s card without prior authorization. When a payment card is added to an account and auto-renewal is enabled, it serves as consent for the system to process renewal payments automatically on the due date. This is a standard practice across many online services to help prevent unexpected service interruptions.

At the point of purchase or card addition, the billing and renewal terms are outlined in our Terms of Service. We always encourage clients to review these details so they fully understand how renewals and payments are handled.

It’s important to note that:

* Charges are only applied to active services scheduled for renewal.
* If a service is no longer needed, a cancellation request must be submitted before the due date to prevent renewal.
* Clients have full control over their payment methods and can remove their card at any time from their dashboard.

For your convenience, here is a step-by-step guide on how to remove your card from your account:
[https://hoganhost.com.ng/blog/hoganhost/how-to-add-and-remove-a-payment-card-for-auto-renewal-on-hoganhost/](https://hoganhost.com.ng/blog/hoganhost/how-to-add-and-remove-a-payment-card-for-auto-renewal-on-hoganhost/)

Regarding your experience with support response time and ticket closure, we sincerely apologize if this has caused any frustration. That is not the experience we aim to provide, and we are continuously working to improve our response time and communication.

We value your feedback and would appreciate the opportunity to assist you further and resolve any outstanding concerns. Please reach out to our support team, and we will ensure your case is handled properly.

Réponse : hoganhost

8 avr. 2026

Thank you for sharing your concerns. We understand how frustrating and worrying unauthorized charges can feel, especially in today’s fast-evolving digital world where technology and online services are constantly advancing.

At our company, we prioritize transparency and user control. We would like to clarify that charges are not made arbitrarily. Any billing on your card is tied specifically to the renewal of an active service, ensuring continuity and preventing service interruption. This process is clearly outlined in our Terms of Service, which we always recommend reviewing before using any online platform.

If you no longer require a service, it is important to request a formal cancellation. Once a service is terminated, no further renewal charges will be applied.

Additionally, you have full control over your payment methods at all times. You can remove your saved card details directly from your dashboard by following this guide:
[https://hoganhost.com.ng/blog/hoganhost/how-to-add-and-remove-a-payment-card-for-auto-renewal-on-hoganhost/](https://hoganhost.com.ng/blog/hoganhost/how-to-add-and-remove-a-payment-card-for-auto-renewal-on-hoganhost/)

We are always here to assist and clarify any concerns you may have. Please feel free to reach out to our support team so we can help resolve this matter promptly.

Réponse : hoganhost

Actualisé le 11 janv. 2026

Hello Solomon,

Thank you very much for your kind words and positive feedback. We’re glad to hear that you enjoyed our support and customer care.

Your satisfaction means a lot to us, and we appreciate you choosing HoganHost. We look forward to continuing to serve you.

Best regards,
HoganHost

Réponse : hoganhost

11 janv. 2026

Hello Ajibola,

Thank you for your feedback. We would like to clarify the situation accurately for transparency.
You opened a support ticket regarding the domain order, and our team was already engaging you. As a new domain reseller, we requested confirmation on whether the domain registration was a test order so we could determine the appropriate resolution.

To clarify the facts:

. Your HoganHost wallet was funded with ₦16,000
. The domain ordered costs ₦18,189
. The system correctly applied your wallet balance and charged the remaining ₦2,189 to . complete the order
. The domain was successfully registered and activated
. All charges were displayed and confirmed before order completion

Refund Policy
Registered domains are generally non-refundable, in line with industry standards.
However, HoganHost does offer domain refunds under specific conditions, which are clearly outlined here:
https://hoganhost.com.ng/blog/domain/how-to-cancel-a-domain-a-complete-guide/

Despite this, and as a goodwill gesture, we were still willing to review and possibly refund the amount to your wallet if the order was confirmed to be a test registration. Unfortunately, a public negative review was posted before the support process was concluded.

We remain committed to fair resolutions and encourage customers to allow the support process to reach completion before drawing public conclusions.