Holden Smith Law Avis 

We used Holden Smith for our remortgage and transfer of equity - although they completed the process for us, it was not without it's issues. On 2 occasions, our personal details were sent to the incorrect email address (despite us flagging this after the first time), and another occasion where we were sent somebody else's personal details on a form (again, we flagged this but it took a few days for the email to be recalled). Sadly throughout the process we largely felt unsupported, in the dark as to what the process entailed and spent a lot of time chasing. We did receive an apology for the above governance issues, but it did completely break our trust. Because of this, we probably won't return to Holden Smith again.

Written on behalf of may parents that have recently moved home. Zack and the team made the process feel easy and simple, especially as we had a few issues with our purchase. Zack and Julie responded quickly to any queries we had and got issues resolved quickly. We will definitely recommend Holden Smith to family and friends in the future and we can't thank them enough for helping us through the process

Bethany guided me through the delicate process of writing my will with professionalism, sensitivity and care. She was thoughtful throughout, kept me fully informed at every stage, and provided clear advice tailored to my circumstances. Her calm and reassuring approach made what could have been a difficult experience much easier to navigate. I am very grateful for her support and would highly recommend her services.

We recently used the Horsforth branch for the sale of our property. Alex was helpful and efficient throughout which made the whole sale process run smoothly. Highly recommend using Holden Smith and Alex!

Selling my property with Holden Smith and especially Donna Horbury, supervised by Zack McKindley-Baines, has been made easy. I felt well supported throughout the process, no question was too small or silly, with quick responses and comprehensive explanations. They have kept up the high level of service that I experienced from them and Holden Smith on my previous purchase and sale, so can be confident that they will provide a similar level of service in the future.

All the staff was very helpful and professional

Absolutely the worst people I have dealt with. If you are looking for honesty and a trustworthy team to get you through the house-buying process, then please avoid these. I had the worst experience ever, and the Branch Manager in Elland is a horrendous person to deal with, who was mainly anonymous and when he was present, either ignored or misled things. I can honestly say that the whole company just want the money, I have made complaints and nobody even responds to these. Awful Awful Awful!!!!!

Very professional and efficient service, Bethany was excellent and very helpful.

Great service from Katie & Eleanor always quick to respond and very proactive. 5 stars,
Would recommend.

Donna was absolutely amazing throughout the whole process. I was really worried at times and kept calling for updates, and she was always so kind, patient and happy to stop and explain everything to me. She kept me updated at every stage, was incredibly helpful, and was one of the easiest people to get hold of. Truly brilliant service - thank you, Donna.

I would like to thank , Leah Walbank for her professional and Brillant service that she provides at Holden Smith , would definitely recommend to anyone that is a first time buyer .

Damaride was our solicitor from Holden Smith who helped with our first house buying completion.
As it was our first time purchasing, we were completely new to the process, but Damaride happily answered any questions we had, any issues/changes were dealt with efficiently. Damaride was polite, helpful & understanding throughout the process and we are grateful for all of her help. Thank you again Damaride!

Really pleased with our service on sale & purchase of property with Holden Smith Law, particularly with Leah Walbank. Process was smooth from start to finish and very efficient. Having previously used a local solicitor for conveyancing and having multiple problems, really glad we chose Holden Smith this time round.

Great service from Eleanor Johnson.
Everything done via the portal. Straightforward and easy to navigate.

A huge thank you to Joe Furness for successfully completing my Help to Buy loan redemption on schedule. Joe’s patience and clear communication throughout the process made a stressful situation much easier. Fantastic service from Holden Smith Law!

We used SAM Conveyancing to handle our house sale and purchase. They put us in touch with Holden Smith Law, and we were assigned Haider Tarique.

The level of service was excellent throughout. Haider was always available on the phone to answer any queries, and everything was handled smoothly and efficiently, with no delays caused by our side.

The other parties were slow to act at times, but Haider kept us reassured that our work was complete and was proactive in chasing the other solicitor by email and phone.

Great service — I would definitely use Holden Smith Law and Haider again.

Got fantastic conveyancing done at a fantastic price. Keely was very helpful and prompt with her replies.
I would recommend Holden Smith as a first time buyer

Zack and Chloe were instrumental in helping me in the purchase of my house. Communication was great and any queries were dealt with promptly.

had an extremely disappointing experience with Katie Sanderson at Holden Smith.

What should have been a relatively straightforward property sale turned into an 18-month ordeal. As a direct result of repeated delays, unnecessary requests, and poor communication, I estimate that this experience cost me approximately £45,000.

This financial loss included:

A forced reduction of the sale price by £20,000
Ongoing mortgage payments
Council tax
Service charges and other holding costs
Additional management pack fees and related expenses

During the first sale, an insurance claim that was unrelated to my property was raised as an issue. Even after the insurance company confirmed that they could not provide the information being requested, there appeared to be no practical workaround. The transaction stalled and the first buyer withdrew.

When a second buyer was found, all documentation was already in place, including the management pack. Despite confirmation from the managing agent that nothing had changed, I was asked to purchase a new management pack at additional cost, causing further delay.

Communication was extremely frustrating. Emails often went unanswered for days, and on several occasions I was told that documents were outstanding when they had already been supplied.

The cumulative impact of these delays was severe. I was left carrying the property for many additional months and ultimately accepted a significantly lower sale price.

In my opinion, the process demonstrated poor communication, a lack of urgency, and little appreciation for the financial consequences to the client.

Based on my experience, I would not recommend Katie Sanderson or Holden Smith.

Excellent service from Holden Smith. A huge thank you to Lucy and Lauren who handled my file. They were friendly, incredibly professional and always available to answer any questions I had. The inclusion of the app was also a fantastic convenience I wasn't expecting.