Holidaybuzz Avis 

Luke was very helpful today whilst paying the remaining balance, he was very patient. A credit to the company.

Booking the trip was fairly easy but did we get scammed? We booked through an advert for a very reasonably priced city break but the agent told me that the accommodation at the hotel was a low-cost basic room with no amenities, such as tea/coffee facilities, TVs etc. To upgrade to a standard twin or double would cost £28 per night which I agreed to (£104). He then asked me for £208 extra. Apparently that was £28per PERSON per night. When I told him not to bother he said it was too late as he had included it and it would cost £100 to change. At that point I should have just hung up the phone, but for some stupid reason I let the booking stand.

When we got to the hotel I discovered that they don't have any low-cost budget rooms and that none of the rooms have tea/coffee facilities. However, ALL rooms do have mini bars and TVs. At best the agent made an honest mistake, or at worst, we got scammed. I know which I believe.

Upon returning to the UK I demanded a refund of the £208 for the non-existent "upgrade," but as you'd expect, they didn't want to know. Customer services actually confirmed that they had listened to the call tape and confirmed we'd been given an upgrade. Over a number of email exchanges I just could not make them understand that the hotel didn't have any basic rooms, so an "upgrade" was impossible.

I wrote to an address shown on the website and threatened legal action but it was ignored. I then got the name of one of the directors of Holiday Buzz from Company's House and wrote directly to him, again threatening legal action, but again, heard nothing.

When I started the paperwork for the court action, I decided to try and recover the money through a cashback on my credit card and, having supplied them with all the evidence, the card company upheld my claim and refunded the money. At the time of writing, Holiday Buzz are still able to appeal, but if they do and it goes against me, I shall have them in court in double-quick time.

My advice to any prospective customers is to fully research your chosen hotel before booking so you everything about it and can refute, if necessary, any claims that you need to upgrade your rooms.

Firstly, I suspect most of the good reviews on here may be written by non customers...

Mostly the experience was ok, hotel was good, transfer should have been ok, but an error was made by Buzz and the pickup didn't arrive. So we got a taxi as instructed by Bedsonline who provided the transfer, not their error, and the agentwas very professional. Return transfer was punctual and there were no issues. Asked for a refund for missing transfer, and that's where it all went wrong. It's only £25, why won't they just pay the refund, but even though I've told them mistakes happen, no hard feelings, just refund the money, no luck. I eventually threatened a bad review I still haven't received the refund. I certainly wouldn't use them again, I expected something would go wrong ever since booking. I'd not take a chance with something serious going wrong next time, I'd rather enjoy my holiday.

Danie was very helpful and sorted my call out quickly

Don’t ever use this company have been trying for a refund since April after they missed sold us accommodation in Poland. The hotel/hostel was very much in breach of health and safety, also no fire exits, wiring/plugs hanging off the wall, boiler next to a shower with no cover and electric on show.
Have posted on my social media but still no response from them.

Ashley was very supportive and very patient with us 🙂...many thanks

Barrier Hill was very helpful.

Very good service by Ronan. Very helpful and good communication.

Dania Tinsley and Jack Gomes were exceptionally helpful in our holiday booking process. They were very professional and have great knowledge in their role, I am very happy

Review is for Luke Hatt at customer services. His assistance was good.

The holiday booking went ok. The flights and holiday was good. We had a complaint which Ronan Bamford dealt with very efficiently.
Donna J. 17/05/23

He was able to answer my questions and get it resolved quickly thank you. He is good with his words to reply.

Quick, efficient and friendly service. Thank you Dania so much.
Resent through boarding passes quickly when asked for them.

Dania was excellent and helpful throughout the phone call when I needed to pay the outstanding balance
Excellent communication and listening skills
Very pleasant to speak with
Thank you 😊

Dania was the operator who dealt with my query . She was polite and professional but was very insistent on me completing a review . She sorted my query out in a satisfactory manner
Thank you