Horrible experience! Sold me a flight as Qatar airways, but did not inform me that it was actually with British Airways (an airline I despise). I was missold my flight and was provided no as... Voir plus
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Lisez les avis des autres
I recently had a phone call with Zoya Khuneja regarding my flight booking, and I was very pleased with the service. She was professional, patient, and extremely helpful in addressing my queries. Her f... Voir plus
We used Holidaycart to book tickets twice and both times the issue was exactly the same - we did not receive our e-tickets. I had to call their support lines in Australia and the UK in order to get a... Voir plus
I booked my ticket last minute and didn’t realise it didn’t include luggage. I was soo stressed, but fortunately, was able to connect with your London office and speak with William. It was a pleasure... Voir plus
3,3
Moyen
253 avis
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Shilpi made booking my flight a breeze
Shilpi made booking my flight a breeze! She helped me find the best deal for my dates and answered all my questions. I’ll definitely book my next trip through HolidayCart.net!
28 janvier 2025
Réponse de Holidaycart
Dear Passenger,
Thank you for taking the time to share this rating and writing this review!
Your feedback is important to us and helps us continue improving our services.
We are grateful for your business and hope you will choose us again for your future travel.
Best Regards,
Team Holidaycart
scam scam scam
scam scam scam
my family an I were travelling back from nz we thought we got bargin tickets but we didn't and wandered why we never got our etickets after numerous phone calls emails, which by the way the number given is not correct , the guy on the phone who I dealt with was completely rude and basically yelled at me for apparently not reading my emails because apparently the email that they supposedly sent had on there I had to pay an additional 1500 for luggage after paying already 3000 it's a scam to make more money for there company please if you are trying to get flights online avoid this company at all costs please I wouldn't want it happening to others the biggest scam out there holiday cart
19 janvier 2025
Avis spontané
Réponse de Holidaycart
Dear Passenger,
We sincerely apologize for the inconvenience caused. This is not the kind of service we intend to deliver.
We are unable to trace a booking request under your name. We request you kindly email us at support@holidaycart.net with your details, so we can assist you accordingly.
Best Regards,
Team HolidayCart
I had the worst experience with…
I had the worst experience with Holidaycart. They are complete scammers and liars. Everything they promised was fake—misleading information, no support, and hidden charges everywhere. I booked a vacation through them, and it was a total disaster. They refused to refund my money even though they failed to deliver on their promises. Their customer service is unhelpful and rude. Please don’t trust this company or waste your money booking through them. Avoid at all cost!!
20 janvier 2025
Avis spontané
Réponse de Holidaycart
Dear Samson,
I hope this message finds you well.
As per our records, you had requested to cancel your flight booking scheduled for departure on January 21, 2025. Since your booking was non-refundable, we offered a tax refund of £90.00 GBP, in accordance with the airline’s policies.
As a travel agency, we are required to adhere to the terms and conditions set by the suppliers and airlines associated with your booking. Unfortunately, a full refund is not possible in this case, as your booking was classified as non-refundable.
While we understand your desire for a full refund, we regret that we are unable to accommodate this request, as it falls outside of the refund policy.
If you require any further clarification or assistance, please don't hesitate to reach out.
Best regards,
Team Holidaycart
Very pleased with service shell be…
Very pleased with service shell be using them again in future. They are very nice people to talk to and help full .
5 novembre 2024
Avis spontané
Réponse de Holidaycart
Dear Passenger,
Thank you so much for your kind words and positive feedback for Emma!
We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it's wonderful to know we were able to meet your expectations.
We truly appreciate your support and look forward to serving you again in the future. If there is anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Team Waynee
SCAMMERS!!! DO NOT USE
Please avoid this company at all costs!! They are a complete scam. As with most of the other reviews I booked my flight with them only to be called by them the next day asking for a further £660 for my baggage!!
I did have my transaction cancelled eventually but initially they were refusing a refund
They are rude, lying, scamming thieves and if only I had read reviews on here I would have known better
Do not use this company. They need to be shut down
11 janvier 2025
Avis spontané
Réponse de Holidaycart
Dear Passenger,
We sincerely apologize for any inconvenience caused.
We’ve been unable to locate your booking in our system and would appreciate the opportunity to assist you further.
Could you please give us a call at your convenience and share the details with us? We’ll be happy to look into this and help resolve any issues.
Looking forward to hearing from you soon!
Best regards,
Team Holidaycart!!
Scam ??
I have been told my flights out are all of a sudden not available but my flight home is fine , they said I need to pay an additional £300+ pounds, but I checked the airline website and there’s loads of availability for the flight times I’ve chosen, very strange?? An additional charge is unessecary and seems a scam. Would be appreciative of a response and resolve this.
13 janvier 2025
Avis spontané
Réponse de Holidaycart
Dear Sophie,
We sincerely apologize for the experience you had, and we fully understand your concerns and the frustration this situation may have caused.
We always strive to assist our passengers by offering the best possible options. However, please note that the fares available on our website are dynamic and subject to change based on availability until the ticket is issued.
We truly value your feedback and are committed to providing the best possible service. Thank you for giving us the opportunity to resolve this matter.
Best regards,
Team Holidaycart!!
Ishika Batra
Ishika Batra
She was really friendly and helpful she helped me with everything that i needed to lnow before boarding.
13 janvier 2025
Avis spontané
Réponse de Holidaycart
Dear Passenger,
We greatly appreciate your positive review! It's fantastic to know that we met your expectations.
We strive to deliver the best service possible, and it’s rewarding to see that reflected in your experience. We look forward to welcoming you again soon!
Warm regards,
Team Holidaycart!!
Great experience by Kia
13 janvier 2025
Avis spontané
Réponse de Holidaycart
Dear Passenger,
We greatly appreciate your positive review! It's fantastic to know that we met your expectations.
We strive to deliver the best service possible, and it’s rewarding to see that reflected in your experience. We look forward to welcoming you again soon!
Warm regards,
Team Holidaycart!!
Réponse de Holidaycart
Dear Passenger,
We greatly appreciate your positive review! It's fantastic to know that we met your expectations.
We strive to deliver the best service possible, and it’s rewarding to see that reflected in your experience. We look forward to welcoming you again soon!
Warm regards,
Team Holidaycart!!
Excellent customer service by Ishika…
Excellent customer service by Ishika Batra!
12 janvier 2025
Avis spontané
Réponse de Holidaycart
Dear Passenger,
We greatly appreciate your positive review! It's fantastic to know that we met your expectations.
We strive to deliver the best service possible, and it’s rewarding to see that reflected in your experience. We look forward to welcoming you again soon!
Warm regards,
Team Holidaycart!!
Thank you very much ISHIKA BATRA
Thank you very much ISHIKA BATRA
You have been super helpful
With my fight check-in,
Thank you so much
10 🌟 🌟🌟🌟🌟🌟
12 janvier 2025
Avis spontané
Réponse de Holidaycart
Dear Passenger,
Thank you for your kind review! We're delighted to hear you had a great experience with us.
Your feedback inspires us to keep doing our best. We look forward to your next visit and hope to exceed your expectations once again!
Best regards,
Team Holidaycart!!
Réponse de Holidaycart
Dear Passenger,
Thank you so much for your kind words!
We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and motivates us to continue providing excellent service. We look forward to welcoming you again soon!
Best regards,
Team Holidacart!!
Meisha Singh was very helpful with the…
Meisha Singh was very helpful with the booking process. Truly professional and would recommend.
11 janvier 2025
Avis spontané
Réponse de Holidaycart
Dear Passenger,
Thank you for your wonderful feedback! We're so happy to hear that you had a positive experience with us.
Your satisfaction is our top priority, and we're grateful for your support. We can’t wait to serve you again in the future!
Best regards,
Team Holidaycart!!
Réponse de Holidaycart
Dear Passenger,
We greatly appreciate your positive review! It's fantastic to know that we met your expectations.
We strive to deliver the best service possible, and it’s rewarding to see that reflected in your experience. We look forward to welcoming you again soon!
Warm regards,
Team Holidaycart!!
I was really pleased by the service I…
I was really pleased by the service I received from Ms.Radhika Sharma.I had to make the trip to India on an emergency due to my father's death.
Thanks Radhika for helping me out.
Excellent customer service.10/10
11 janvier 2025
Avis spontané
Réponse de Holidaycart
Dear Rajesh,
Thank you so much for taking the time to share your experience with us on Trustpilot!
We're thrilled to hear that you had a positive experience and appreciate your kind words. Your feedback means a lot to us, and we’re grateful for your trust in our services.
We look forward to welcoming you on board again soon!
Best regards
Kia Jaine
Kia Jaine, she perfectly explained regarding my flight she is approachable.
She is very good to speak and have patience for asking some pardon question and answer,
11 janvier 2025
Avis spontané
Réponse de Holidaycart
Dear Joneses,
Thank you for the great review!
We’re so glad to hear you had a positive experience with us. We appreciate your feedback and look forward to serving you again soon!
Best Regards
Team Holidaycart
Great service by Kia jain
11 janvier 2025
Avis spontané
Réponse de Holidaycart
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best regards,
Team HolidayCart 🙂
Emma was helpful
10 janvier 2025
Avis spontané
Réponse de Holidaycart
Dear Passenger,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Team Holidaycart!!
Radika helped me a lot with my…
Radika helped me a lot with my e-ticket, explained how she will assist me on the journey
10 janvier 2025
Avis spontané
Réponse de Holidaycart
Dear Passenger,
We appreciate you taking the time to provide us with your feedback.
We are pleased to know that HolidayCart offers convenience to our customers, and we are dedicated to maintaining this level of service while striving to deliver even more competitive deals and promotions for our customers.
We value your continued support, and we look forward to serving you in your future endeavors with us.
Thank you again for choosing us.
Team HolidayCart
Réponse de Holidaycart
Dear Passenger,
We are grateful for your time to leave such a positive review. Your willingness to share your experience with our team is highly appreciated.
Rest assured, our utmost priority is to enhance the customer experience. Your valuable feedback motivates us to uphold our best practices and go the extra mile to exceed our customers' expectations.
Once again, we express our gratitude for choosing us, and we hope you have a wonderful day.
Best regards,
Team HolidayCart!!
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