Holly & Co Avis 

I ordered a handmade card for a colleague of mine in the hope it would arrive in time for her last day at work. The delivery time stated it should arrive one day before, but just in case I dropped them an email to ask if there was any chance they could try to get it out a bit quicker. They responded straight away to confirm they got my request. The card arrived several days early and I got a personal follow up email to check whether it has arrived on time. The quality of the product was beautiful and exactly as described. I would definitely use Holly & co. again.

I came across Holly and Co whilst looking for a coin purse online. They had a seller business called Natthakur, who had listed a coin purse in the design of a silver half crown. I thought it was lovely and great idea! I purchased said item. In the flesh, the purse was okay! I love hand-made items, but the stitching was again okay? the embossing on the back was also okay! the front (queen’s head) was less than satisfactory and quite faint, you could only make out the queen’s head it certain light sources and still faint, not as the photos listed? I passed my comments onto Holly & Co and felt them to be quite patronising, but over the top friendly? It was sorted to have a replacement purse, which to be honest was not much better on the front embossing! Luckily an aunt of mine, very professional in art and crafts. Has she could help with the embossing, so I chose to keep the replacement purse, after working some magic the embossing was crisp, clear and more visible as it should have been! I was asked to return the original purse, which was fine. I asked for a return label etc, as the item was not as described, but they don’t do this?? I returned the purse at my expense and did get that money back. Every platform I purchase from has a dedicated return, where a QR code or paid return label is supplied if item “Not as described “ or unsatisfactory! The whole experience wasn’t the best. I did intend to purchase more similar coin purses in different colours, but with all the issues decided not to! Very disappointed with the product and platform!

I was initially very excited to order through Holly & Co for what was intended to be a meaningful wedding gift, but unfortunately the experience became disappointing once the artwork arrived.

The main issue was the final quality of the piece compared to the price paid. While I understand handmade artwork can vary, parts of the image appeared poorly finished and lacked the level of detail and refinement shown in the promotional examples. The result was not something I felt comfortable presenting as an important gift.

What frustrated me most was the lack of communication before dispatch. I was never contacted to discuss any potential quality concerns with the uploaded image, despite being told afterwards that the source image may have contributed. The image I supplied was neither especially small nor blurry, and if there were concerns, I would have expected to be informed before production started.

I was also disappointed that no preview or draft was provided before the artwork was shipped. Had I seen the final result beforehand, I would have raised concerns immediately and potentially avoided the situation altogether.

Customer service responses were polite, but overall the experience did not match expectations given the premium pricing and emphasis on quality. Sadly, the finished piece could not be used for the occasion it was purchased for.

I have ordered a few items from this site. Not only have the items I have purchased been beautiful but the customer services have also been fab. When I changed my mind about an item not only did they get back to me super fast but I was offered multiple options to try and resolve my purchase. I will certainly be buying again form Holly and co.

I ordered a personalised sign for a friend and gave an idea of the design, i quickly received three beautiful options to chose from and when I picked my design they sent the final product to me (which was perfect!). Grace has been really friendly, helpful and kind. I will definitely be ordering from here again!

Holly &co were fast at getting the item delivered. There was an issue with dpd, however staff went above and beyond to get the item to me on time! They kept emailing me to inform me of the next steps, which is all anyone wants. Thank you so much to the staff who dealt with me. I would definitely order again x

The most amazing and thoughtful company!! I bought two gifts for close friends of mine that where both personalised. It was super easy to send my images to the customer service team and they kept me updated throughout the process. Both of my friends said it was their best gift this year - they got the likeness perfectly!! Just a wonderful business that really really cares about its customers and makers xx

Excellent customer service. I wasn't sure about the product I received and I was able to send it back and got a quick refund. A really nice experience provided by nice people. This is a shop you can trust.

Super fast delivery. Gorgeous card. Brilliant customer service! I will definitely be purchasing from Holly & Co again.

What a find! A great site to find something different to gift or own.
I received the striped vase I ordered for a friends birthday, with a view to returning it thinking it would be too small.
I liked it so much I've kept it myself and found something else to gift.
Great service, fast delivery, well packaged and a beautiful item. Thank you

What a fantastic site with so many unique and wonderful products. I bought a card for my daughter & son-in-law on their Wedding Day by Aimee and Fred and it’s just perfect. Very swift delivery & excellent communication. Thank you

Wonderful gift & truly exceptional customer service. The little touches are very nice & i will definitley be ordering again.

I continue to use Holly& Co to seek out special gifts and cards for the special people in my life. On the odd occasion I have made an error with the order first class customer service kicks in to rectify the problem and refunds quickly sorted if necessary. Many thanks from the Channel Island of Guernsey 🇬🇬👍

Holly and Co is my go-to for gifts and house decor. The standard of their sellers’ products is very high and I love that the products are so unique. I prefer to support small businesses, especially hand-made, and many are female founders. The customer service is the best I’ve experienced in years also. Highly recommend!

Holly&Co had amazing options for a gift I had to get, but while I was looking, I wanted so many more beautiful things! From finding my gift to ordering it to it arriving, it was such a smooth and easy process. I definitely recommend Holly&Co and will be 100% returning!

Beautiful original ideas .
Good communication & the goods arrive well wrapped & exactly as shown on their site .
Life is short so treat yourself or a really good friend.

After searching for a special gift for my hubby, I made my first purchase on the Holly&Co website on Sunday. All 3 items (purchased from different sellers) arrived by Friday, each packed with care and extending their thanks for my purchase. The whole process was very straightforward & positive.

Why the 4 stars though.... Well, I would have loved to have had the opportunity to leave a review for each of the sellers. Not only does it feedback to the maker/designer that their item was happily received and beautifully crafted & designed, but it also gives confidence to potential future customers to go ahead with a purchase. I say this inparticular because one of the items I purchased was £90. Not a cheap price, but having received it I can certainly see that the craftsmanship involved in making the piece is worth the price tag. I must admit I was in two minds to make that particular purchase because there were no reviews available from fellow customer, but I chose to take a risk. I'm over the moon with my purchase, and I'm more than sure my hubby is going to love it too when I gift it.

I do hope that Holly&Co moves forward with enabling customers to leave reviews against their purchase/maker (after all I'm not the first person to make such a comment here on Trust Pilot).

Lovely company with lovely people! Great customer service. All the items I ordered arrived in perfect condition, and are a lovely quality. Would definitely recommend.

I bought a lovely mug, so pleased with it.

Awful service - wouldn’t recommend and wouldn’t use again. On website it states 4-5 days for delivery but it’s actually near to 2 weeks. I ordered on 30th March and now have a Royal Mail message stating it will be delivered 11th April. I had to go and buy other presents as these didn’t arrive in time.
Customer service not taking ownership nor responsibility.