Home Group Avis 3 889

quick and to the point, asked for my rent amounts had help in no time

Very quick and easy

Chatted with Gavin and he was extremely helpful

Quick response. Helpful. Polite. Efficient

Thanks Clyde for all your help much appreciated

Clyde was very helpful and gave me alot of information and help today

Quick wait time to get through to talk to someone and problem was solved fast

Ref no. 10879404
Reported on 12/4/26 to emergency line same issue that we have had before, sewage back up, we get told some one will attend within 6 hours and get given job number 414019322095, mum rings on 13/4/26 to find out what is going on she gets told there is nothing on the system, mum goes through what is going on she gets told this is not an emergency and no one will attend until 21/4/26 and do not use any water until then, (mum called me crying her eyes out informing me of this)
Last time mum had sewage back up she was flooded with raw sewage even then they gave a 6 hour emergency slot and did not turn up for 4 days.
Currently fighting with home group for compensation for the damage and also took them nearly a year to sort the damage that was done to the down stairs toilet area.
And again they are doing the same. I have since called and been given a 6 hour emergency slot ref no G2079431 we shall see if they turn up this time. It's obvious that home group likes to cause upset, hurt, making vulnerable people cry and causing damage and enjoys getting bad reviews as this is what they continue to do. The last 2 sewage back up were proven to be caused by the neighbour putting wipes and other stuff down the toilet so no doubt it will be the same cause. Home Group should be ashamed of themselves, from right at the bottom to the very top. CEO, housing managers, complaints dept, emergency repairs and repairs.
Update 3.35pm 13/4/26 Still waiting no emergency plumber, I called repairs line and get told to call back at 4.30pm, I recall at said time and get put on hold while they get in touch with maintenance company (why this has not already been done is beyond belief) and how they can call this an emergency appointment? it's just a joke.
I have now been told that emergency plumber should arrive in next 2 hours. So as it stands it has been 22 hours and 48 minutes for an emergency 6 hour slot.
Update mum has just called and confirmed that the plumber has arrived and he carried out the repair on the blockage and informed her that all the pipe work is the wrong pipe work and needs to be replaced urgently, when water goes down it is still gargling and it should not do that and means there is a significant issue. Hopefully this message will get sent to the appropriate person and they fix the issue ASAP however I do not hold out much hope. I have sent emails to the CEO, housing manager, complaint department and so called customer services but as of yet I have had no reply. I am now going to let home group know what the plumber has said and go from there. I would like to think that some one high up from home group would have the decency to visit mum at her property to address all these issues that she has had from home group for over a year and at the least apologise face to face. I will not hold my breath but maybe miracles do happen, let's see.
UPDATE 15/4/26 We have not received any communication from Home Group.

Gavin was very knowledgeable and thorough

great communication , very helpful

Live chat was great. Got connected fast, and problem solved fast too.

Great service and quick response, I've been waiting less than a minute. Keep the good work!

Very quickly answered and got to the point straightaway, thanks.

Quick, efficient service

Reece handled my query very quickly. Great service. Thanks.

A brilliant service, Clyde was so helpful, quick response and issue resolved

Worst housing association company ever. Don’t care about the safety of their tenants the housing officer Alan Daniel’s smith doesn’t care about its tenants and picks on residents for no reason with unfair treatment and pointless ‘rules’ does nothing about the state of the gardens or up keep of the houses and makes your life a living hell if I could give 0 stars I would. AVOID at all costs They bring 2 pcso’s for no reason about a ‘parking issue’ when in reality there is no parking issue. they also have people living here with criminal records and constant anti social behaviour in ‘social housing ‘ how ironic joke of a company . Won’t even pay for a fence to protect us from are strange behaviour from our neighbour. Waste money on pointless signs like ‘ no ball games’ and ‘residents parking only’ when people still park there anyway. Considered taking legal action against them at this point if things don’t change

answered my question straight away