I had a problem with my systemnot behaving. I rang the office and spoke to Lilli and Ki and imeadiatly felt confident that they would sort it out . I am not computer literate but they talked me throu... Voir plus
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Following some interruption to our power supply during an electrical installation, not related to the solar panels, our app started throwing up crazy numbers which I couldn’t understand. I phoned the... Voir plus
L'entreprise a répondu
Generally this company responds promptly and helpfully when we have any issues. However, sometimes the support answers didn't work (eg out of date videos), but at that time Lili Long stepped in to mak... Voir plus
L'entreprise a répondu
Installation went exactly as the customer service said it would. Dot and panel installation team respected the age of the slate roof and panels went up smoothly with no damage. Chloe looked after elec... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Established in 2015, HSEnergy Residential has been at the forefront of the renewable energy revolution, pioneering sustainable solutions for homes and businesses across the nation. With a decade of experience, we’ve proudly completed more than 10,000 solar system installations, empowering our customers to embrace clean energy and reduce their environmental footprint.
Coordonnées de contact
Lynnem House, 1 Victoria Way, RH159NF, Burgess Hill, Royaume-Uni
- 01444 708252
- info@hsenergy.co.uk
- homesmartenergy.co.uk
4,7
Excellent
228 avis
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I would be happy to recommend HSE
HSE originally installed our solar panels a few years ago. The team did a great job - we got 10 panels installed, and an exterior cabinet to house the Solis inverter and battery.
We learned the fact that we had an exterior cabinet fitted is not the typically done thing. At the time (I think regulations have changed) it should have been housed indoors, but there wasn’t an ideal space so HSE sourced a weatherproof exterior cabinet that they installed on our driveway.
Everything was done very neatly and tidily, with the exception of the excess cable in the cabinet which wasn’t a big deal but would have been nice to have been made good.
Recently, we started having issues with the datalogger and COM port on our inverter. HSE were quick to send out an engineer, Chloe, to resolve the issue - to open up the inverter and check the connections, repair the loose port, and finally replace the datalogger and take care of the new WiFi connection for us.
Chloe was courteous - giving me a heads up 15 minutes before she was due to arrive - and friendly and polite. She also listened to me explain everything that had happened with the unit as it wasn’t all in her brief. She took the time to explain everything in a way I could understand, and also offered some advice on how to avoid similar issues in the future.
For the cherry on top, Chloe also tidied up all of the excess cable in the cabinet which she didn’t have to do - but was very much appreciated. As a new member of the HSE team, Chloe deserves praise for a great customer service.
Shout out to Lili as well who was a breeze to talk to by email and a great help at getting everything sorted.
I would be happy to recommend HSE to others.
4 février 2026
Avis spontané
Réponse de HSEnergy Residential
Dear Dennison,
Thank you for taking the time to share such a detailed a thoughtful review.
We’re really pleased to hear that you were happy with the original installation and that the recent issue was resolved quickly and smoothly. It’s great to know that Chloe was able to put you at ease, clearly explain the work carried out, and go the extra mile by tidying up the cabling. We’ll be sure to pass on your kind words to her, as well as to Lili, who will be delighted to hear your feedback.
Feedback like this helps us continue to improve and recognise team members who deliver excellent customer service.
Thank you again for your recommendation, it really does mean a lot to us.
Warm regards,
The HSEnergy Residential Team
Quick response
Quick response, excellent comms, and information that was on point. Good company.
23 janvier 2026
Avis spontané
Réponse de HSEnergy Residential
Dear Robert,
Thank you for taking the time to share your feedback.
We’re glad to hear that you found our communication clear and our responses prompt. Your kind words truly mean a lot to us.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
The HSEnergy Residential Team
Helpful, clear, responsive service
Really excellent responsiveness from Lili on the team, well over a year since our Solar/Battery installation went in. She helped me set up my battery schedule much more intelligently, and even proactively jumped in and corrected some mistakes I'd made before setting the new schedule live. She explained everything very clearly and put up with many amateur questions!
23 décembre 2025
Avis spontané
Réponse de HSEnergy Residential
Good Afternoon Ms Barr,
Thank you for taking the time to share your experience with us.
We’re delighted to hear that Lili's excellent responsiveness was able to guide you through the battery charging schedule process clearly, making sure you were set up correctly by the end of your correspondence.
We will be sure to pass your kind words onto Lili.
If you need any further support, please don't hesitate to reach out.
Best regards,
The HSEnergy Residential Team
Excellent customer support.
Generally this company responds promptly and helpfully when we have any issues. However, sometimes the support answers didn't work (eg out of date videos), but at that time Lili Long stepped in to make sure everything was solved. Her perseverance and assistance was extremely helpful, without which this review might only be getting 2 stars at the most. Thank you LIli.
24 décembre 2025
Avis spontané
Réponse de HSEnergy Residential
Good afternoon Malcolm,
Thank you for taking the time to leave your review and share your experience with us.
We’re pleased to hear that Lili was able to resolve your issue, and we’ll be sure to pass on your kind comments to her.
We’re sorry that the video provided wasn’t as helpful as expected. We appreciate you raising this, and your feedback has been noted and shared with the manufacturer, who supplies these materials to us.
Thank you as well for taking the time to reconsider your rating, we really appreciate this.
If you require any further assistance or have additional questions, please don’t hesitate to contact us. We’re always happy to help.
Kind regards,
The HSEnergy Residential Team
Excellent service…
My contact with Jordan was exteremly useful and allowed me to make a very quick decision that I am sure was correct. The installation of a battery yesterday was very easy for and both Chloe and Chris worked very hard all day and the result is an extremely good installation. Chloe was also very helpful with setting up both a mobile telephone and a computer.
2 décembre 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Mr Emery,
Thank you for your lovely feedback.
We’re delighted to hear that Jordan was able to provide the clarity you needed to make your decision quickly and confidently.
It’s also wonderful to know that Chloe and Chris delivered a smooth installation experience and that you’re pleased with the quality of their work. We’ll be sure to pass on your kind words. We’re especially glad Chloe could assist with setting up your mobile and computer as well.
If you need anything else or have any further questions, please don’t hesitate to get in touch. We truly appreciate your support.
Kind regards,
The HSEnergy Residential Team
Really helpful enabling issue to be…
Really helpful enabling issue to be resolved. Great communication. Thank you.
2 décembre 2025
Avis spontané
Réponse de HSEnergy Residential
Good Morning,
Thank you for taking the time to share your lovely feedback.
We're so pleased to hear that our team were helpful in resolving the concerns you raised and provided great communication.
Your feedback is very important to us, and we’re always here to help whenever you need support.
Best regards,
The HSEnergy Residential Team
Poor product and service - update - SYSTEM NOT FIT FOR PURPOSE
Update - 16th Feb . Downgraded my review - Inverter replaced, same fault. Its now almost 6 months without my batteries which I paid a lot of money for. I don't understand why this cannot be fixed, sounds like the system is not fit for purpose. I am waiting for a plan and compensation for the extra grid energy used due to no batteries available. The customer service team have been keeping me in the loop but the issue persists.
Update - 22nd Dec. System has now the same fault! HSE contacted and are seeking an RMA on the Solis Inverter. Won't happen until after the holidays.
UPDATE - 18th Dec. HS Energy have now solved the issues, installed the batteries in a rack and replaced a faulty one. The office staff and engineers were very helpful and kept me updated with what was going on. It did take a little longer than I expected to get the battery fault sorted but its now working. I shall be monitoring the system and hopefully there will be no further issues.
The Solis inverter is poor. It does not integrate with the SolarEdge inverter and I have had a few issues when updates have been applied to the inverter that overwrite the settings that allow grid charging of the batteries. The installation is untidy with the Pylontech batteries installed on their ends (not in a rack like they are designed to be. Cabling was run in my gutters, but HSE did come back and reroute into the roof/loft. Currently I am having issues with the batteries not charging, which has not been fixed yet. They stopped on 16th Sept and I was not aware for a couple of weeks until I looked at the app and saw alarms. I rang HSE who did updates and eventually sent out an engineer on 10th Nov. He said it was fixed but an hour after he left - same fault. I called again and was informed that they will send and engineer out on the 1st December.
I'm not happy with the service and how long it takes to get things fixed. Needless to say I am out of pocket with having to use more grid power.
19 novembre 2025
Avis spontané
Réponse de HSEnergy Residential
Good afternoon,
We're sorry to hear that you’ve been unhappy with the service received. This isn’t reflective of the high standards we aim to deliver. We take your concerns seriously and will be investigating the points you’ve raised.
We’ve checked our records and can’t see you having reported the concerns to us previously, so we’ll reach out to you directly via email to understand what’s happened and put things right.
Kind regards,
The HSEnergy Residential Team
Support phone answered immediately and…
Support phone answered immediately and Leo listened and patiently resolved the issues while on the phone. Clear and concise instructions and what a breath of fresh air talking to a person rather than a bot. Thank you
28 octobre 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Mr Healing,
Thank you for taking the time to share your experience.
We're delighted to hear that Leo was able to quickly resolve your concerns. We will be sure to pass your kind words onto Leo.
If we can be of any further support, please don't hesitate to reach out.
Warm regards,
The HSEnergy Residential Team
Fast & helpful response!
Fast & helpful response!
App stopped working; a quick phone call handled by the excellent Lili had the problem solved within minutes. Very happy customer here :-)
29 septembre 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Mr Cole,
Thanks so much for your great review and taking the time to share your experience.
We're really happy to hear Lili was able to sort things out so quickly for you. Delighted to know you’re a happy customer!
If we can be of any further support, please don't hesitate to reach out.
Best regards,
The HSEnergy Residential Team
Inverter
Regarding the difficulties we have had with our inverter we have had a fantastic & helpful response from H.S. Energy and they have pulled out all the stops to get a final result for us Leo Edlin has gone far and beyond to help us out in every way possible and to achieve a final positive result. Also i would like to mention Lili Long for starting the process off and helping us along the way
24 septembre 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Mr Hipkiss,
Thank you so much for your kind words and for taking the time to share your experience.
We're delighted to hear that Leo and Lili were able to assist you and ensure a positive outcome with your inverter.
Your feedback means a lot to us, and we’ll be sure to pass on your kind words.
If you need any further support, please don't hesitate to contact us.
Best regards,
The HSEnergy Residential Team
The technical support team were…
The technical support team were responsive and helpful, guiding me through a complex update
19 septembre 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Kirsty,
Thank you for taking the time to share your experience.
We're pleased to hear that our technical team were able to guide you through a complex update.
If you need any further support, please don't hesitate to reach out.
Warm regards,
The HSEnergy Residential Team
Good service and installation
We used this company as part of a scheme run by Kent council to install solar panels and a battery. Although they were very busy with all the orders generated under the scheme they managed to deliver a great system coupled with a good customer service experience.
The only issue we had was with poorly fitted bird netting which was quickly resolved without any fuss!
Recently I had cause to contact them again with regards to installing batteries at my daughter’s house. I spoke to Jordan and was impressed with his verbal response and his very quick email with regards potential costs.
Would recommend based on our experience.
29 août 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Mr Earl,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you’re happy with your solar and battery installation, and that our team could deliver both a reliable system and a positive customer service journey.
We’re sorry you experienced some issues with your bird netting, however, we're glad we could quickly resolve the issue for you.
It’s great to know that Jordan was able to support you promptly with your daughter’s enquiry. We’ll be sure to pass your kind feedback on to him.
Your recommendation means a lot to us, and we look forward to helping you and your family with any future projects.
If you need any further support, please don't hesitate to reach out.
Best regards,
The HSEnergy Residential Team
I had an issue with my hot water…
I had an issue with my hot water diverter and needed some advice this morning and Lili was great - easy to access the technical support; communication with Lili was easy; she gave good simple instructions for me to fix the problem.
I have not had to call HomeSmart since early days after installation, but every time there is a helpful positive interaction with staff.
Much appreciated!
26 août 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Ms Lamont,
Thank you so much for sharing your experience.
We’re delighted to hear that Lili was able to provide clear advice and get your hot water diverter sorted so smoothly. We too think Lili is great!
It’s wonderful to know that every time you’ve reached out, our team has been able to give you the support you need. We’ll be sure to pass your kind words on to Lili, and we truly appreciate your continued trust in HSEnergy.
If you need any further support, please don't hesitate to contact us.
Warm regards,
The HSEnergy Residential Team
I am constantly impressed by your…
I am constantly impressed by your fantastic customer service . We have been with you now for around 4 years and had the odd technical issues but nothing major . Your ability to give helpful advice and solve a problem and send out help when required is extremely good . Today I called and spoke to Leo to explain a problem I'm having with a cat charger installed and he was helpful,polite and is arranging an engineers visit asap . Thanks HS energy for your help and quick response a comforting example of great customer service and support when things go wrong
26 août 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Christian,
Thank you for taking the time to share your experience.
We truly appreciate your kind words. We pride ourselves on our high level of customer service, and affirmations like this make our job much easier.
We are pleased to see that Leo was able to support you with your problem and has arranged for an engineer to visit. We’ll always do our best to ensure everything runs smoothly, and it’s wonderful to know you feel supported after being with us for so many years.
If need any further support, please don't hesitate to contact us.
Best regards,
The HSEnergy Residential Team
Friendly and helpful
Both the admin and technical personnel were helpful and efficient and sorted my problem fairly quickly.
18 août 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Nick,
Thank you so much for sharing your experience! We’re glad to hear that both our admin and technical team were able to assist you efficiently and resolve your issue quickly.
Your feedback is very important to us, and we’re always here to help whenever you need support.
Best regards,
The HSEnergy Residential Team
Very fast response and it worked too
Very fast response to a question I had regarding a battery storage system I had installed over a year ago now. Also, the answer I got worked!
13 août 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Mr Toothill,
Thank you for taking the time to share your feedback.
We're pleased to hear that our team were able to help answer your queries quickly and efficiently.
If you need any further support, please don't hesitate to reach out.
Best regards,
The HSEnergy Residential Team
Lili at HSE
Lili at HSE, and her colleague who answered the phone initially, were both very helpful and efficient.
I had my solar panels fitted 5 years ago, and I am not technically minded at all. So, I had forgotten some key facts.
They answered a list of questions from me promptly and politely.
8 août 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Ms Otto,
Thank you for your lovely feedback and taking the time to share your experience.
We're delighted to hear that Lili and her colleagues were helpful and efficient, and able to help you with your technical issues promptly. It’s always our goal to provide a smooth and positive experience from start to finish, so your feedback really means a lot to the whole team.
If you need any further support, please don't hesitate to reach out.
Best regards,
The HSEnergy Residential Team
HsEnergy have a great support team
HsEnergy installed a good hybrid solar system, 2 years ago.
Which is working brilliantly and helps to keep the bills down.
I had an issue on the app which showed a massive spike in power.
I reported to the support team and Lili was able to sort the problem and remove the dodgy data.
Glad I chose HSEnergy for my solar.
8 août 2025
Avis spontané
Réponse de HSEnergy Residential
Good Morning,
Thank you for your kind feedback, we're really glad you chose HSEnergy for your solar system too. We’re thrilled to hear your hybrid system has been working brilliantly and helping to keep your bills down.
We’re also glad Lili was able to quickly resolve the app issue and clear the incorrect data for you. We truly value your trust and look forward to supporting you for many years to come.
If you need any further support, please don't hesitate to reach out.
Best regards,
The HSEnergy Residential Team
Problem changing password on Inverter
We had a new router and had problems changing the password on the inverter for our sola panels. Lili from this company sent us detailed instructions and we were able to reconnect our inverter.
8 août 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Gill,
Thank you for taking the time to share you experience.
We're glad to hear that Lili was able to help you get back online with ease.
If you need any further support, please don't hesitate to reach out.
Best regards,
The HSEnergy Residential Team
Helpful and Patient
As other reviewers have commented we too had a new modem fitted and so lost our Fox Cloud App. Lili Long was most helpful and when we could not reconnect using the instructions sent by email, talked us through the whole process with clarity and patience.
8 août 2025
Avis spontané
Réponse de HSEnergy Residential
Dear Mr Todd,
Thank you for taking the time to share your feedback.
We’re delighted that Lili was able to guide you through the process with clarity and patience.
Your kind words mean a lot to us, and we’ll be sure to pass them on to Lili. If you ever need further assistance, we’re always here to help.
Best regards,
The HSEnergy Residential Team
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