HSEnergy Residential Avis 

We came through the Solar Together Scheme. Once we were keen on the competitive quote, a surveyor came to firm up the plan and kit. We had the installation 9 days later and it’s gone really well. Impressed with the kit and installers.

All the tradesmen connected to this installation were courteous and efficient. The solar panels were placed in the paddock and look very neat and unobstrusive. There were a couple of teething problems but these were dealt with quickly.

From start to finish that has been a well organised scheme introduced to us by Surrey County Council and followed through with an excellent experience for our installation by homesmart energy. Everyone, we've dealt with in the course of the survey and installation has been so helpful, courteous and supportive. Special shouts out to Simon, our surveyor, Bill the electrician, Billy and Cameron installers and Danielle at HQ. Thanks to you all. What a well organised company that's helped us with a daunting journey.

Excellent service. The roofing time were efficient and effective and the electrician did a great job in keeping things neat and tidy. I got a clear explanation of how the kits works and a simple walkthrough the online app. The sparky was highly motivated and keen to help me understand how to get the best results out of the solar panel system.

The whole of the team have been very informative and have been able to answer any questions raised.

The survey was arranged and booked. An install date was arranged and booked. The scaffolders booked in a convenient time a few days ahead of installation.

The surveyor talked us through the original requirements and made alterations to the quote based on actual roof size and occupancy times of the house. Deposit paid.

The installation was completed in two stages. The electrical side was completed in the morning. The electricians were everywhere in the house for a few hours from loft, to garage, to hallway, to roof and garden. The Solis app for the inverter was explained and handed over.

The panels were installed in the afternoon. The roofers were excellent. They even replaced a few broken tiles. The brackets and rails were installed. The panels were lifted and installed in double quick time. Panels connected and bird netting run round. A quick flick of switch on the inverter and solar panels are good to go. The panels started to work immediately and free electricity has arrived. Remaining balance paid.

Scaffolders contacted us a day later and the scaffolding was removed as arranged.

I've been glued to my app watching how much energy has been produced and how much we have consumed. We've been saving every day and greatly reduced our electricity consumption thanks to the system and those long sunny days.

The paperwork has finally arrived and now to apply to the energy company for the SEG payments.

Our solar panels were installed on 7th September. The roofer and electrician, Billy and Billy, did a brilliant job, polite, courteous, helpful and efficient. A job well done.

Had a problem with the support app. Problem was resolved quickly and effectively

We had our solar install on 1st September . Was excellent job by roofers and the electrician Scott. Scott did a site visit before install to make sure cable run to fuse box was achievable without cable showing. There was a definite pride in doing a good job. Scott did handover and would have preferred more time to go through app and configuration but he had another job to go to. However this was covered by a call to technical team where Alex went through the system in more detail and I was left feeling I could call anytime if I had a question.

Quick installation, went well.

Outstanding experience in every way and exceptional value. In less than 2 months since first contact I am now generating more than enough solar power to run the house and fill a battery, importing and exporting the bare minimum - perfect sizing. The small amount I'm currently exporting will soon reduce and be used to directly heat water. The team at Home Smart Energy have been exceptional, answering any questions thoroughly and giving me all the info i need to make decisions i.e. no hard sell. Payback time will be very short - what more can you ask!

I am pleased to say that after much back and forth communications this was eventually sorted out and I am happy with my system. My experience during the bedding in process, post installation was not good, however. Firstly, there was a 10 day gap with no solar power between the installation of the panels, wiring etc and fitting the inverter. My initial concerns to the fitter that the app seemed ro be showing very random and inexplicable data I was told the system would settle down within a couple of hours and it would be fine. That night and for the next three nights, over last weekend, my smart meter showed my conventional electricity usage and costs had tripled. This was extremely stressful and caused me to spend many hours researching the issue online and trying to get help from the company’s chat assistant. On the fourth day the problem was fixed remotely their very able technical assistant. It turns out Home Smart had installed a faulty inverter. No apology or compensation was offered by the company. In fact Home Smart has warned me that unless I pay the full amount immediately my warranty is invalid and I will not get the certificates I need to sell electricity back to the grid. In the ned this was all sorted and I have my certificates and warranties and the system is working fine.

Homesmart rang me on 18 Aug to inform me there was an alarm on the solar panels they installed a few months back. In fact from the app, the problem occurred on 4 Aug. It is now 24 Aug and two broken appointments later the problem hasn't been sorted so I'm not generating any power from my panels. What dreadful service.
Finally the electricians arrived on PM of 25 Aug. Loose wire found so soon sorted and now back to saving the planet.

HSE installed 16 PV panels on 23rd June 2023. The installation team were great. All the work completed within 4 hours, all left tidy and the system generating energy! What couldn't be better.
The documentation....
Since the installation I have requested the G99 numerous times and to date (24th August) no documentation or MCS certificate. The weather has been great of late and I have exported over 500 KWHrs of energy for no recompense. No great, now the phone lines doesn't answer......

Very pleased with the speed and efficiency of the installation and (so far as I can tell from ground level!) the quality of the units. I am now happily using my own electricity, storing the surplus in the battery and exporting anything above that to the grid when the sun is bright enough.

Home Smart Energy sent an engineer around to tell me what options I had and when it came to installing they were very efficient and quick and also tidy.

Fast, informed service. Listened to my requirements and installed quickly and efficiently.

I had to record a negative review here to get after sales support. The support was good when I got it, but the process should have been easier.

I’d like to thank the home smart energy team for a quick and hassle free experience.
First of they turned up when the said they were going to.
The surveyor knew what he was talking about and recommended options for what system was right for our house until we were happy.
Shortly after I recived a quote including the install and scaffolding.
2 weeks later I had scaffolding up and a team of roofers and an electrician starting work. They were done in no time and I was using energy from the sun straight away!
Scaffolding came down around a week later.

Both the electrician and the roofer were very polite and explained to me what they had done regarding the install so I now have a solar installation I know how is fitted and how it works!

10/10 service.

I’m obsessed with looking at my app and seeing the power come in. 😂

Updated review 18-Aug-23

Booking and installation process was very good, some delays in getting survey done due to high demand and had to have full planning permission because we are in a conservation zone and house is listed building.
20 panels installed on our barn.
App is very helpful and easy to use.

Just over 2 months after install, the system had an alarm and stopped generating.
It was very hard to contact Homesmart, used the chat in website and was told would get a call back that never came, tried calling to speak to technical but each time the call would drop during transfer. After a few days went back on the website and finally had email contact, who proceeded to tell me the system was running fine.
They provided a screen shot clearly showing zero power being generated.
By this point I was a very frustrated and unhappy customer and was questioning if I had made a bad decision, investing in a system that was not working and unable to make contact. Posted a review here.
I then had another try at calling, this time went via customer care, the lady was incredibly professional and helped get me in contact with technical who agreed there was a problem and arranged an engineer, who came out today and got the system back working.
I also had a call responding to my review where Tom explained the steps they are making to improve responses to customer issues.
I really hope they are able to make those improvements.
Considering my total experience I have updated my review

Fairly efficient though somewhat lacking in transparency around costs and documentation.

After survey I was advised to reduce my proposed 14 panels to 12...ok. On installation day the fitters arrived stating they were installing 10 panels. I knew I had lost two panels during survey but without any contract documents since the survey stating final number of panels I was somewhat unprepared to debate.
Upon completion I was then invoiced minus the 2 other panels. So ultimately am x4 panels less than when original order was placed and am pretty annoyed about that.

I was originally advised that aside from the deposit nothing is due until I was completely satisfied with the install...

So far have been asked to pay the full due balance which I have declined until a fair way forward is agreed. Have offered a further partial payment which was reluctantly agreed by the accounts team.

I am hoping to resolve fairly and have the additional panels installed asap,