Homesteadcsl Avis 

If I could give 0 stars I would.
Stephen Connolly and Heather Heywood who we are dealing with.
Communication from the off is awful. Ring the company get told the site manager will ring back he never does. Never emails back. One week it took me ringing the office 4 times before I got any correspondence or call back. Tried to blame myself and my partner for the damp issues in the bedroom, following surveyor report, we have done what we need on our behalf, homestead however have not. This was back in June and they were supposed to fit a drain and this has still not happened 5 months on. This was to help water not hold or built up against our apartment on the ground floor and due this awful weather again it’s started to get damp again after having paid for a decorator to come in. Not to mention buying new blinds and curtains previously. Full of false promises. Site manager Stephen just undermines you and doesn’t get back to any emails or calls you back as he knows he’s not done what he should or follows up on anything he says. I’ve forwarded this issue onto the property redress scheme as they seem to want to listen and help and I actually get some correspondence back.

*update*
Just to add, they are still a company that don’t show any empathy or lack in communication. Yes they completed remedial works but gave false promises they would replace what was damaged inside the bedroom due to the issue from the building, done this work now saying we have to wait 2/3 months to let it dry out which there is no recommendation to do so but stalling time so they don’t have to do any work inside and not fix anything. My partner had an unexpected seizure so why would we want to move back in here to wait until it’s dry, it’s inhabitable. Selfish, narcissistic company!

Avoid Homestead at All Costs – Dishonest, Exploitative, and Impossible to Deal With
Homestead are an absolutely terrible company to deal with. Their service charges are extremely high, and yet they invest little to nothing back into the buildings they manage. In my experience, any work they claim to have done is either done cheaply or exaggerated — they regularly lie about the true cost of maintenance, inflating figures far beyond what’s reasonable.

The building my property was in suffered from years of neglect under their management. It deteriorated to such a degree that it was nearly condemned, and instead of taking accountability, Homestead pushed the financial burden onto residents. We were hit with huge additional charges on top of already sky-high service fees.

They even claimed to have spent hundreds of thousands of pounds on lift maintenance — on a lift that hasn’t worked once in the entire six years I owned my property. It’s beyond belief.

Homestead are bullies who treat leaseholders appallingly. They even forced me to pay off a debt from the previous owner’s service charge, then handed the matter to a debt collector in my name until I paid up. Ever since then, their only communication has been more demands for money, with virtually nothing to show for it.

In my honest opinion, Homestead are con men who exploit their residents.

If you’re considering buying a property managed by them — don’t do it. You’ll only end up regretting it, just as I do.