Homewise Avis 

My mother-in-law is looking at using Homewise for the acquisition of a retirement home. I wanted to gain full information so that I could help her in the decision process.
I had a consultation call with Becci Pearce at Homewise who took me clearly and carefully through all the details, costs and answered all the questions I had about various details.
The Homewise approach is very open, clear and honest and there is no attempt to ‘hard sell’.
The whole experience leaves you feeling you are dealing with a very reputable organisation.

They put you at eas go through all the documents make sure you understand what you are sighing.

excellent service very helpful kept updating. rhoda wilkins was very easy to talk too . I cant fault them thank you all

Straight forward and clear

we have the added advantage of dealing with george we all treat each other like friends rather than client/advisor he has a can do attitude which is refreshing as a couple we would 100% recommend homewise and if you are lucky to get George you will get a bonus

Great communication from the team at Homewise. Every detail was explained fully. Well worth looking at.

Initially we had tried selling our home from November 2024 but only had three viewings and no offers. For personal reasons we needed to downsize into a ground floor situation with nearby parking. Our selling situation had not changed by February 2025 and so we explored other options. The one that ticked most boxes was a ground-floor apartment in Riverain Lodge, a Churchills Retirement property of 72 apartments situated centrally in Taunton. We had several viewings, and we had one reservation on us making a decision. We had viewed a flat in the Locking area of Weston Super Mare, and also a McCarthy & Stone establishment on Beach Road in Weston Super Mare, also a Local Authority complex of apartments on the edge of Taunton, but those all had one thing in common. No allotted parking space, no consideration for a Blue Badge Holder, and nowhere near enough parking spaces for the number of apartments. What was available was all on a first- come, first-served basis. The parking issue was, and still is, an issue but after a lot of soul searching we focused on Riverain Lodge as the one that met most of our requirements. The options to consider were a straight forward sale and purchase but that would not happen without an offer on our home. Alternatively a lifetime mortgage, or a bridging loan, but we decided that was not an option. The remaining was a home exchange in return for a lifetime lease on one of the apartments in Riverain Lodge. The Home Exchange entails having up to 3 valuations and reports on our home by independent Estate Agents and of those one is chosen and presented to a panel of five companies. They decide if they are prepared to make an offer on purchasing your home which one did but as advised any offer would be considerably lower than the market value as those companies purely buy cheap and sell high. But through the lifetime lease plan the offer price would enable us to acquire the apartment and move in within a short time and Churchills offered incentives also. As well as Churchills being involved, Homewise were also involved with the purchase of our company acting on behalf of the company purchasing. My contacts with Homewise were George Brodie, Customer Accounts Manager, and Katy Aitken, Customer Account Handler. I cannot praise and thank them enough for their communication and support through what turned out to be very stressful, but that was through no fault of Homewise.

Customer service is very good I hope to speak to Gary soon and clarify a few things but I am alreadt looking for a new house. Thanks Homewise.

From the start, Homewise/Sam, was very good explaining the rules, to purchase a property through them.

Gary was very helpful and answered all my questions in depth and with honesty. Nothing was too much trouble and explained the process so even I could understand it!

Homewise does what it says on the tin in a clear honest and straightforward manner.

Homewise did everything I was expecting and much more. Thoroughly recommend Homewise.

Charlott, a very pleasant young lady, friendly explained what was happening or going to happen clearly an competely.

I had prompt response to initial enquiry, and am continuing to get continued support. Hopefully, it will not be long before I get somewhere, but the team has supplied lists of properties, making it easier to focus my search!

We saw Homewise on Rightmove when we were looking for a property, rang them to get more details and they couldn’t have been more helpful.
Nikki was so patient, she went through everything for us, answering all our questions clearly.
For those of us who are a bit older it can be daunting buying and moving, however Homewise have so much experience, they take the time to explain everything. We would happily recommend them.

Gary was very helpful, explained things well and answered all our questions.
My only query is I’ve since been told certain properties don’t always qualify and I don’t believe that was made clear, but perhaps I just didn’t ask the right questions.

I now have hope for my future Becci was so helpful and caring. Gave me a realistic overview of my future plans, and told me my dream was actually achievable. Thank you

I’m in the process of purchasing a Retirement Flat in Dorchester via the Homewise Lease for Life plan, Homewise have fundamental in helping with this.
They have excellent staff who help you through the process and are very diligent.

The matter is still ongoing but all those with whom I have had contact have been efficient and helpful thus far. They are very pleasant to deal with too.