I recently signed up for the knitting only box and was excited to receive my first order. On signing up I was also to receive a free welcome pack of digital content which included some free p... Voir plus
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Lisez les avis des autres
This company is money orientated as long as they are robbing money from you they are happy, ask for help or cancel subscription as I cannot do it online as my email is seemingly invalid but it's funny... Voir plus
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Hooks & Needles put together a lovely box of yarns & accessories every month. And the magazine in the box has really interesting patterns to knit / crochet with the yarn. Different skill levels & leng... Voir plus
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I love everything about this subscription! You get quality yarn in gorgeous colors; your choice of three difficulty levels of skill-building patterns; any items you need to complete the project; and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Create art with your hands and experience joy! Get inspired to knit or crochet every month 🧶
Coordonnées de contact
2e van Leyden Gaelstraat 1g, 3134LH, Vlaardingen, Pays-Bas
- support@hooksneedles.com
- hooksneedles.com
4,0
Bien
424 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Real Human Customer Service
I’ve been a part of the Hooks & Needles community since earlier this year and whenever I have a question, I receive an extremely prompt answer from a real human! Imagine that! The products are high quality and the subscription box is like Christmas once a month. I’m also learning new skills and they are there when I get stuck on a pattern!
27 mai 2025
Avis spontané
Réponse : Hooks & Needles
Hey there, Leigh! Thank you so much for your wonderful review! 🌟
We're thrilled to hear that Hooks & Needles has felt like a monthly dose of Christmas joy for you — that's exactly the kind of experience we hope to bring to your doorstep!
🎁✨ It means the world to know you've felt supported by our team and that the projects are helping you learn and grow your skills.
We’re always here when you need us — no bots, just real crafters who care. 🧶💬
Thanks for being such a valued part of the Hooks & Needles community! 💖
Awesome customer service and products
I accidently received a duplicate amigurumi kit two months in a row... so I messaged the company about fixing it.
I have to say, their customer service is definitely amazing. They usually responded rather quickly, and were always extremely nice with all of their responses.
Yesterday I received the replacement amigurumi kit, after tracking it through the mail like a kid stalking Santa (you all know what I'm talking about 😉).
Long story short...I definitely recommend this company to any and all crocheters and knitters 🧶
(Currently receiving the monthly crochet box for the past 5 months, and the amigurumi kit for the past 4 months)
20 mai 2025
Avis spontané
Réponse : Hooks & Needles
Dear Robin,
Thank you so much for your kind words and for sticking with us through the mix-up! 🧸💌
We’re so happy to hear that our team was able to help quickly and kindly — and we love that you tracked your replacement kit like a kid watching for Santa! 🎅📦 That absolutely made our day.
It means the world to us that you’ve been part of our community for so many months now. Thank you for recommending us to fellow crafters — we can’t wait to keep bringing you more yarny joy month after month! 🧶💕
Warm hugs,
Hooks & Needles put together a lovely…
Hooks & Needles put together a lovely box of yarns & accessories every month. And the magazine in the box has really interesting patterns to knit / crochet with the yarn. Different skill levels & lengths to completion too & modern & traditional mixed. Their customer support is great too when you need to track a package or have other questions. 👍
20 mai 2025
Avis spontané
Réponse : Hooks & Needles
Hey there, Valerie! Thank you so much for the lovely review! 💕
We’re delighted to hear how much you enjoy the mix of yarns, accessories, and our pattern magazine each month — we work hard to keep things fresh, fun, and inspiring for all skill levels, so your feedback really means a lot.
And we’re especially glad our support team was there for you when needed — we're always just a message away if you have questions. 😊
Wishing you many happy crafting moments,
It’s fun making something I can use and…
It’s fun making something I can use and love the videos
20 mai 2025
Avis spontané
Réponse : Hooks & Needles
Hello Jen!
Thank you so much for your lovely review! 💛
We’re so glad to hear you’re enjoying the process and finding the videos helpful — there’s something really special about making something you can use and be proud of! 😊🧶
If there’s ever anything we can do to turn that 4 stars into a 5, we’re all ears! 💬✨
Happy crafting,
amazing selection of yarn and projects
amazing selection of yarn and projects! love shopping at hooks and needles
13 mai 2025
Avis spontané
Réponse : Hooks & Needles
Hey Ziggy! Thank you so much! 🧵✨
We’re thrilled you’re enjoying our yarns and curated projects — it means a lot to hear such kind words from a fellow maker!
We’re always working to bring you the best materials and designs, and your support keeps us inspired.
Happy crafting — and thank you again for being part of the Hooks & Needles family! 💛
SCAM, THE MONEY BACK GUARANTEE IS A LIE
I cannot recommend this subscription box. I was unhappy with the first box as the written instructions were not beginner friendly - they were not detailed and did not match the instructions in the video tutorial. I used free videos from other creators on youtube to learn the techniques needed to create the projects. Box 2 was underwhelming and I didn't get a chance to find other free videos to help me work up the projects before the notice came that the next box was shipping. The third box had me furious. The yarn is ugly, not anything like what is shown, and i would have NEVER purchased had I been buying yarn on my own.This is where it stops. Hooks & Needles supposedly offers a 30 day money back guarantee if you are unhappy with a box, but this is turning out to be a lie and a scam. They are attempting to only offer me (option 1) a 50% refund on this last box in which the yarn is disappointing and not even close to what is pictured in the instructions. Or (option 2) 50% off the next box - for which there will BE no box because I've canceled the subscription amd they know this. The audacity for them to keep my money and then suggest that I pay them more money only for them to send me another scam box is ridiculous. Their refusal to honor their money back guarantee means that I must exercise my own options of disputing the charge with my credit card as this is clearly a scam, amd reviewing this company everywhere possible to make sure everyone else aware of the scam before they get entangled.
18 mai 2025
Avis spontané
Réponse : Hooks & Needles
Hey there! We're so sorry to hear about your experience and completely understand your frustration. This is absolutely not the kind of impression we want to leave.
We’ve already requested the necessary information through your customer account because we’d love the opportunity to make things right for you. We’re genuinely sorry that the boxes didn’t meet your expectations and that the support offered so far has felt disappointing—especially in regard to our money-back guarantee.
Your feedback about the beginner-friendliness of our instructions, the project support, and the yarn quality has been taken seriously, and we’re looking into each of these concerns with our team. We never want any customer to feel misled or let down.
Please give us a chance to fix this—we’re here, we’re listening, and we truly want to turn this around for you.
Warmly,
I was very excited when i saw my first…
I was very excited when i saw my first Hooks and needles box at my front door. with excitement i opened my box and saw the beautiful yarn, scissors, darting needles, and two sets of wooden knitting needles. the box also included a beautiful book of free patterns and a recipe of the month. omg how wonderful i can knit while enjoying a piece of cozy apple crumble, and a cup of whatever. thank you hooks and needles. I'm looking forward to getting my next knit kit.
thank you.
1 mai 2025
Avis spontané
Réponse : Hooks & Needles
Hey there, Patricia! Thank you so much for your lovely review! 🧶✨
We’re absolutely thrilled to hear how much joy your first Hooks & Needles box brought you — from the beautiful yarn and tools to the cozy apple crumble recipe (knitting + dessert = perfection 🍎🧁). It makes us so happy to know that you’re already looking forward to your next kit!
Thank you for being a part of our crafting community — we can’t wait to surprise you again next month! 💛
Love Knitting Boxes
I love receiving my box of knitting projects.
I love the wool, the textures, the colours
I love the gifts... The gift I really love is the scissors, the are so nice and beautiful... solid in the hand
One critic .... too many emails with offers to buy.. practically daily It's too much, it's a bit of a turn off.
But I love my knitting projects. Have a good day!
13 mai 2025
Avis spontané
Réponse : Hooks & Needles
Hey there, Irenaud!
Thank you so much for your kind words! 😊 We're thrilled to hear how much you enjoy receiving your knitting boxes—the colors, textures, projects, and especially those scissors! They're one of our favorites too 💛
We also truly appreciate your honest feedback about the emails. We're sorry if the frequency feels overwhelming. We'll definitely take that into consideration and work on finding a better balance so it’s inspiring, not intrusive.
Thank you again for being part of our creative community. Happy knitting! 🧶✨
I loved the quality of everything i…
I loved the quality of everything i received. The booklet had easy to follow instruction. And there were several projects to choose from depending on if you are a beginner, intermediate or advanced crocheter.
30 avril 2025
Avis spontané
Réponse : Hooks & Needles
Hey there, Cyndi! Thank you so much for your kind words! 🌟
We’re thrilled to hear that you loved the quality and found the booklet easy to follow. It’s great to know you enjoyed having different project options to match your skill level — that’s exactly what we aim for!
Happy crocheting, and we can’t wait to keep inspiring your creativity with every box! 🧶💛
3 tiny balls of thin yarn
3 tiny balls of thin yarn, 50g each. I regret placing the subscription order that I had looked forward to. It didn't help that the packaging was smashed which was probably the mail person's trying to shove it in the mail box but then opening it and receiving three balls of yarn. I was sad.
28 avril 2025
Avis spontané
Réponse : Hooks & Needles
Hey there, K! We’re truly sorry to hear about your disappointment — this is absolutely not the experience we want for you, especially when you were looking forward to your box. 💔
We did reach out to request a bit more information so we could help make this right, but we haven’t heard back yet.
If you could kindly contact us through Facebook or Instagram, we would love the chance to provide a solution and turn this around for you.
Your satisfaction means so much to us, and we’re here to help! 🙏🧶
Highly recommend Hooks & Needles
The subscription boxes are lovely and I look forward to them every month! They provide everything you need and you have choices on which project to pursue. I believe there’s something for everyone’s taste and it’s also nice to be surprised each month. I had some questions and the person responding to me was kind and helpful. I’m very happy and I highly recommend Hooks and Needles.
26 avril 2025
Avis spontané
Réponse : Hooks & Needles
Dear Sandra! Your review made our day! 🌷
We're so happy to hear you’re enjoying the surprise and variety each month, and that you felt supported when you reached out — that means the world to us.
Thank you for your recommendation and for being part of the Hooks & Needles family.
We look forward to crafting many more projects with you! ✨🧵
Crochet kit that has what you need
It was really awesome to get everything in one kit. High quality yarn, hooks, instructions, and a neat gift.
I’m newish still to crocheting, but advancing fairly quickly. Advanced beginner. I found a few of the designs a little more difficult for different reasons. I would’ve preferred slower videos so I could’ve followed for things I didn’t get. Overall, I really liked my first box and plan to continue trying it out.
27 mars 2025
Avis spontané
Réponse : Hooks & Needles
Hey dear! Thank you for your lovely review! 🌟
We're so glad to hear you enjoyed receiving everything you needed in one box—and that you appreciated the quality of the yarn, hooks, instructions, and the extra little gift!
We're always looking for ways to improve, so if you ever have any suggestions or need for future kits, we're just a message away.
Happy crocheting! 🧶✨
I didn’t receive my box
I didn’t receive my box. The shipping said the box was damaged and was returned to sender , you.
9 avril 2025
Avis spontané
Réponse : Hooks & Needles
Hello, Bobbie! Thank you for bringing this to our attention, and we're truly sorry for the trouble you've experienced.
That’s definitely not the experience we want for you. If your box was returned to us due to damage during shipping, we’ll make it right as quickly as possible. 💌
Can you please drop us a message? Via Facebook or Instagram, we'll handle this for you right away.
We really appreciate your patience and hope to turn this around for you soon! 💛📦
Amazing company
The yarn is beautiful, the projects are easy and so fun, and any issues the team is right there to resolve it for you.
13 avril 2025
Avis spontané
Réponse : Hooks & Needles
Hey there, Jessica! Thank you so much for your kind words! 🧶
We're thrilled you're enjoying the beautiful yarn and fun, approachable projects.
And it means the world to know you feel supported by our team—helping you have a smooth and happy experience is always our top priority! 💛
Can't wait for you to see what's coming next!
I love this company- the products are…
I love this company- the products are great and customer service is friendly, responds quickly and they are super helpful and understanding!
8 avril 2025
Avis spontané
Réponse : Hooks & Needles
Hey there, Amy! Thank you so much for your kind words! 💛
We’re thrilled to hear you love the products and that our customer service team made a positive impression.
We’re always here for you and truly appreciate your support—it means the world to us! 🧵✨
I was so impressed with my first box
I was so impressed with my first box. The materials are all of very high quality, the yarn was super awesome. I chose the Intermediate project. I started crochet about 3 months ago with the plushie kits, then I toyed with a granny square or two. The intermediate project was challenging, but not too hard. The instructions are excellent and I referred to the video on a couple of occasions when I had trouble. My project turned out so cute! I will probably make another one of it using this pattern they sent.
4 mars 2025
Avis spontané
Réponse : Hooks & Needles
Hey Dawn! Thank you for sharing the love for Hooks & Needles! 💕🧶
We're so happy you're enjoying your knitting project ✨ Thank you for your positive feedback regarding the instructions and the video tutorials.
Can’t wait to hear what you do next! 😍 #HappyCrafting
Great Box
The box was great. It was well packaged. The instructions were clear. Though I intended to do the intermediate project, all three were tempting!
1 avril 2025
Avis spontané
Réponse : Hooks & Needles
Hey there, Bethany! We love hearing this! 💖🧶
Thank you for sharing your experience! Our goal is to make crafting fun, easy, and inspiring for everyone, and we're so happy you're enjoying the journey.
Can’t wait to see more of your beautiful creations! ✨🎉
#HappyCrafting
Réponse : Hooks & Needles
Hey there, Rafaela! Thank you so much for your 5-star review! 🌟
We're thrilled to hear that you love the all-inclusive experience.
We want to make crafting as easy and enjoyable as possible, so knowing that it's working for you means the world to us.
Happy crafting! 🧶✨
My very first Hooks & Needles box is…
My very first Hooks & Needles box is amazing!! The yarn has such a nice hand-feel, the projects are excellent, and I'm just so excited to be a part of this subscription service!!!
29 mars 2025
Avis spontané
Réponse : Hooks & Needles
Hey Karen! Welcome to Hooks & Needles! 🎉
We're so happy to hear that your first box was a hit! High-quality yarn and exciting projects are what we aim for, so it’s wonderful to know you’re loving them.
We can’t wait to see what you create—happy stitching! 🧶💙
I like the options of projects
I like the options of projects. Great quality of yarn.
23 mars 2025
Avis spontané
Réponse : Hooks & Needles
Hey there, Judy! Thank you so much for your kind words! 😊
We’re thrilled to hear that you love the variety of projects and the quality of our yarn—it’s something we put a lot of care into selecting!
We hope you continue to enjoy every new kit that arrives.
Happy crocheting! 🧶✨
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