I love the quailty of the book however the book is a bit pricey. Will provide more feedback once I give thos gift to my nieces
Design: 5
Qualité: 5
Rapport qualité / prix: 3
Vendu par Hooray Heroes
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Quality paper and cover.
Design: 4
Qualité: 5
Rapport qualité / prix: 4
Réponse de Hooray Heroes
Hi Joan,
Thank you so much for your kind feedback! We’re so glad you noticed the quality of the paper and cover — we put a lot of care into every detail to make each book truly special. 💛
Wishing you a wonderful and cozy reading time! 📖✨
All the best,
The Hooray Heroes Team 📚
Each story is not really a story it is 1 page, that's it. You can change names but not to impressive. I paid an extra 20 for a game that is literally a thin piece of cardboard. It arrived for Christmas which was good, but I paid extra for that
Design: 1
Qualité: 1
Rapport qualité / prix: 1
Réponse de Hooray Heroes
Hi there,
Thank you for your review and feedback. I am truly sorry to hear the book wasn't what you were hoping for.
I would like to kindly remind you that all of our books are available for preview on our website from start to finish specifically for this reason. It is important to us that customers know exactly what they are purchasing from us, so that there are no surprises when the product arrives. This way you get to flip through the entire book, read through all the stories and see exactly how the final product will look like before confirming your order.
Looking at you order in our system I can also see you paid an additional $6.90 for the Adventure Gift Box that also doubles as a board game. When choosing to add the gift box to your order, you have the option to click on "About this accessory" which opens a pop-up with all the information about it, as well as several pictures. This way we always try to make sure, our customers know exactly what they're getting.
And if despite all this you still have questions, we're always happy to help via email at hello@hoorayhroes.com.
Hopefully little Liliana, Eli, Linnea and Thayne will love their special book and game nonetheless!
Kind regards,
Billie from Hooray Heroes
I love everything about this product except for one thing. During the process, when you get to the step for the dedication. You can type what you want that to be, but you can't see what you've typed.
Design: 5
Qualité: 5
Rapport qualité / prix: 5
Réponse de Hooray Heroes
Hi Forrest! 😊
Thank you so much for your feedback and for sharing your experience with us! We’re absolutely delighted to hear you loved everything about the product—your kind words truly mean the world to us! 💖📚
About the dedication step, we totally understand how being unable to see what you’ve typed could feel a little tricky. However, we’re happy to share that it’s actually possible to view everything you’re writing! While creating the book, a full preview is available just below the editing area. You can flip through the pages, re-read the stories, and double-check your dedication as it appears in the book. 🖊️✨
We also recommend placing your order on a computer if possible! This allows the website to display in a maximized view, making it easier to navigate and visualize all the wonderful customization options.
We hope this helps make your next experience even smoother! Wishing you lots of joy and special moments with your personalized book! 🌟📖
Best regards,
The Hooray Heroes Team 📚
The kids really enjoyed the book! We are a blended family so it meant so much to us!!
Design: 5
Qualité: 5
Rapport qualité / prix: 5
Réponse de Hooray Heroes
Hi Samantha! 😊
Thank you so much for your heartfelt feedback! We’re so happy to hear that the kids enjoyed the book, and it means the world to us that it held special meaning for your blended family. 💖📚 It’s moments like these that make our work so rewarding!
Wishing your family many more beautiful moments and cherished memories together! 🌟✨
Best regards,
The Hooray Heroes Team 📚
I was pleasantly surprised with the book I ordered but I am familiar with their work because I've ordered two in the past. The reason I only gave four stars this time is because my cover wasn't as vibrant as it appeared online or other books I've ordered. It was very dull as if I had the book a few years.
Design: 4
Qualité: 5
Rapport qualité / prix: 5
Réponse de Hooray Heroes
Dear LaSheemma,
Thank you so much for taking the time to share your feedback. We're so sorry to hear that the cover of your book didn’t meet your expectations this time. Please know this is not up to our usual standards, as we take great pride in ensuring every book we send is of the highest quality.
We’ve sent an email to help further with this situation and to ensure we can address any concerns. Your satisfaction is incredibly important to us, and we want to make this right for you.
Once again, we truly appreciate your continued support and understanding. If there’s anything else you’d like to share or discuss, please don’t hesitate to reach out—we’re here to help! 💕
Warm regards,
Emilly from Hooray Heroes
I gave this to my daughter with my four grandkids in the book.... she loved it! It is so fun to look at the pictures and read the adventures/stories to my grandbabies.
Design: 5
Qualité: 5
Rapport qualité / prix: 5
Réponse de Hooray Heroes
Hi Hilary,
We're so grateful for your review! It's wonderful to hear that your grandkids enjoyed their book, and we hope you will all create many wonderful memories reading it together. 🥰
Kind regards,
Hooray Heroes Team
Seriously cute book!! My kids love being the stars of their very own book.
Design: 5
Qualité: 5
Rapport qualité / prix: 5
Réponse de Hooray Heroes
Dear Donielle,
Thank you so much for your sweet message! We’re over the moon to hear that your kids love being the stars of their very own book! 🌟📖 It’s always a joy to know they’re having so much fun with their personalized adventure.
Here’s to many more moments of excitement and giggles in their very own story! 💖
Warm regards,
The Hooray Heroes Team 📚
We get these every year for our family and love them.
Design: 5
Qualité: 5
Rapport qualité / prix: 5
Réponse de Hooray Heroes
Dear Tia,
Thank you so much for being part of the Hooray Heroes family! 💖 We’re so happy to hear that you make these books a yearly tradition for your family—it means the world to us to be a part of your special moments.
We can’t wait to help you create even more cherished memories in the future!
Wishing you and your family lots of joy and love with your books!
Warm regards,
The Hooray Heroes Team 📚
I absolutely love the book and cannot wait to read it with my grandbabies! Thank you.
Design: 5
Qualité: 5
Rapport qualité / prix: 5
Réponse de Hooray Heroes
Dear Christina,
Aww, we’re so happy to hear that you love the book! 🥰 We can just imagine how special it will be reading it with your grandbabies. 💖 Thank you for sharing your excitement with us. It warms our hearts!
Wishing you all lots of cozy, magical reading moments with your family! ✨📚💖
Warm regards,
The Hooray Heroes Team 🎄📚
I loved the personal touch in the book and great story writing.
Design: 5
Qualité: 5
Rapport qualité / prix: 5
Réponse de Hooray Heroes
Hi Trudy, thank you for your review! 🤗 We were happy to see that you loved our personalized book and stories! 💖
We hope the book will become a cherished keepsake in your collection. 🥰
Kind regards,
Hooray Heroes Team
The product is excellent. I would be interested in seeing a product in the future that would incorporate actual pictures of the actual children's faces submitted by customers to match the names. Thank you.
Design: 5
Qualité: 5
Rapport qualité / prix: 5
Réponse de Hooray Heroes
Hi Ann, thank you for your review and your wonderful suggestion! 😍💖 We hope we get a chance to create more books for you and your loved ones in the future. 🥰
Kind regards,
Hooray Heroes Team
The grandchildren love this.
Design: 5
Qualité: 5
Rapport qualité / prix: 5
Réponse de Hooray Heroes
Hi Diane,
Thank you for your feedback! We’re so pleased to hear that your grandchildren love the book! Happy reading! 💙
Kind regards,
Hooray Heroes Team
My great nieces loved the book
Qualité: 5
Rapport qualité / prix: 4
Réponse de Hooray Heroes
Carol, thank you for your review. We're happy to hear that they love the book and hope they'll create many beautiful memories while reading it together! 🥰
Kind regards,
Hooray Heroes Team
We are so glad to have the littleness of our 4 immortalized in this sweet book
Design: 5
Qualité: 5
Rapport qualité / prix: 5
Réponse de Hooray Heroes
Thanks for taking the time to share your thoughts with us!
We're thrilled that you and your kiddos loved the book. Happy reading! 🥰
Kind regards,
Hooray Heroes Team
Very expensive and limited customization. I also requested replacement because there was an error with one of the customizations, but they did not allow.
Design: 3
Qualité: 3
Rapport qualité / prix: 2
Réponse de Hooray Heroes
Hi Mary,
Thank you for your review and feedback.
I'm truly sorry to hear you didn't enjoy your experience with us. We understand your concerns about the pricing, and want to assure you that we put a considerable amount of effort into creating valuable and personalized products that can last as a wonderful keepsake for years to come. We are adamant on producing only the highest quality products for our customers, which unfortunately leads to higher costs. Accordingly we always offer various discount codes to make your shopping easier!
We are always looking for ways to be as inclusive as we can, therefore your request for more customization options is greatly appreciated! If there are any specific suggestions you have, please don't hesitate to let us know. We'd love to note them down for the future.
Looking at our correspondence I can see the error in your book was one of the characters having glasses. I would like to kindly remind you that when you’re customizing and choosing the stories for your book, a preview of the entire thing is gradually being built at the bottom of the page so that you get a chance to see all of the pages, characters and read every story as you’re creating the book you want. In addition, we also send out confirmation e-mails that contain the story selection, dedication, character’s appearance and name.
We then allow a 24-hour window, from the moment the order was submitted, for our customers to contact us with any changes they wish to make to their orders. All this to make sure you know exactly what you are purchasing and there are no surprises when the product arrives.
Since your book was printed exactly as it was designed on our website, we unfortunately cannot offer you a free reprint. Though I can see we've already offered you an alternative solution.
Hopefully the four little heroes will enjoy their book nonetheless.
Kind regards,
Billie from Hooray Heroes
My kids LOVE this gift so much! They enjoy seeing themselves in the creative stories. Great product that is worth the investment for years of enjoyment .
Design: 5
Qualité: 5
Rapport qualité / prix: 5
Réponse de Hooray Heroes
Thanks for taking the time to share your thoughts with us! We're thrilled that your little ones loved their new book. Happy reading! 🥰
Kind regards,
Hooray Heroes Team
I'm an au pair and I made that for my host family and I think was a great Christmas /bye present
Design: 5
Qualité: 5
Rapport qualité / prix: 5
Réponse de Hooray Heroes
Thank you for your review! 😍
Kind regards,
Hooray Heroes Team
Precious book and cutest characters. My grandkids love it. I would order again and have told several people about it. The books arrived quickly also.
Design: 5
Qualité: 5
Rapport qualité / prix: 5
Réponse de Hooray Heroes
Thank you for your kind words!
We're thrilled to hear that they are enjoying our personalized books. 🥰
Wishing you many more delightful reading moments!
Kind regards,
Hooray Heroes Team
My only thought on the creation is maybe make it so each child can be picked in position to resemble real life attributes and attitude. I have ordered 4 books and I love each one!
Design: 5
Qualité: 5
Rapport qualité / prix: 5
Réponse de Hooray Heroes
Hi there!
Thank you for your wonderful feedback and for being a returning customer! We're thrilled to hear that you've ordered multiple books and love each one!
Your suggestion about customizing the positions to resemble real-life attributes and attitudes for each child is fantastic. We're always looking for ways to make our books even more personalized and special. Your input is incredibly valuable to us!
We're dedicated to continually improving our books to create an even more magical and unique experience. If there's anything else you'd like to share or if you have more ideas, we'd love to hear from you!
Warm regards,
Hooray Heroes Team 🤸♀️