Cancelled bookings
Fast, efficient and exact problem picked up and happy with investigation feedback.
15 avril 2026
Avis spontané
Réponse de Hop Software
Thank you for the great feedback, it's always appreciated!
Team Hop
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
À propos de l'entreprise
Écrit par l'entreprise
With over 40 years’ hospitality experience we’re uniquely positioned to understand and address your day-to-day challenges. We are also more than just a software provider – we’re your strategic partner in hospitality success and here to help you achieve your goals. Hop has now redefined the standard for property management solutions by delivering an array of benefits that outshine both legacy systems and our contemporaries by bringing you a system that can help you cut costs without compromising on quality. Hop has also been designed to streamline operations, increase direct bookings and elevate guest experiences. With Our All-In-One cloud-based property management system not only will you stay ahead of the curve with our cutting-edge technology you will also benefit from our commission FREE Booking Engine. Integrated payments at competitive rates, a dedicated UK support team and a selection of carefully chosen partners to provide you with all your hospitality ecosystem requirements.
Coordonnées de contact
9 Venture Point, CH2 4NE, Ellesmere Port, Royaume-Uni
- 0345 301 0034
- sales@hopsoftware.com
- hopsoftware.com
Always very helpful
1 avril 2026
Avis spontané
Réponse de Hop Software
Thank you for the feedback Kirsty. We are glad you had a great experience with our support team and we will share this with Philip.
Great customer service always!!
I have found that Hop customer service always respond promptly and address the issues raised. If they can't implement a fix straight away they've always kept me informed and implement the fix. Pleasure working with the team.
19 février 2026
Avis spontané
Réponse de Hop Software
Thank you so much for this excellent feedback, It's a pleasure working with you too!
fast support
21 janvier 2026
Avis spontané
My issue was very promptly resolved
My issue was promptly resolved. Irshaad was very helpful.
21 octobre 2025
Avis spontané
Réponse de Hop Software
Thank you for your feedback! We're pleased to hear your issue was resolved quickly and that Irshaad was so helpful. We'll be sure to let him know.
Issue resolved quickly and efficiently.
Issue resolved quickly and efficiently.
Thank you Philip!
15 mai 2024
Avis spontané
Beware of Hop Software: Unprofessional and Deceptive Practices!
I had the unfortunate experience of working with Hop Software, and I cannot emphasize enough how disappointed I am with their unprofessional behavior and deceitful practices. As a freelancer, I was excited to be assigned a project with them, but that excitement quickly turned into frustration and anger.
Right from the beginning, they assigned me the first project without providing any upfront payment, which should have raised a red flag. However, I decided to give them the benefit of the doubt and proceeded with the work as requested. I diligently showed them the progress, and they released the initial milestone as promised.
The project was divided into four milestones, and I put in my best effort to complete each one on time. However, when it came to the final milestone, Hop Software suddenly changed their attitude. They started nitpicking on insignificant tasks and pointing out supposed bugs that were never an issue before. Despite resolving all of these alleged issues, they conveniently stopped responding to my messages.
Months went by, and I patiently waited for feedback and payment, but Hop Software remained silent. To my shock and dismay, I discovered that they had already launched the project without releasing my pending milestone. When I confronted them about it, they had the audacity to claim that my coding was the problem and they had to hire someone else to fix it.
It has been over a year now, and they still haven't released my funds. I have relentlessly requested payment, but they continue to ignore my messages, showing a complete lack of respect for freelancers and their hard work.
I urge all freelancers to steer clear of Hop Software and their false promises. They have no regard for the efforts of freelancers and seem to have no intention of fulfilling their end of the agreement. If you're considering working with them, remember this cautionary tale and always insist on receiving payment upfront before pushing any project live.
In conclusion, Hop Software's unprofessionalism, deceptive practices, and lack of respect for freelancers make them an unreliable and dishonest company. I hope my negative experience serves as a warning to others, and I will be sharing this feedback on various review platforms, including Trustpilot, to prevent others from falling victim to their unethical behavior.
24 juillet 2023
Avis spontané
Hop Software
Hop Software.
AMAZING is one of many words to describe the hop software team.
From
Sophie Marsh Farm Holiday Park
24 mai 2023
Avis spontané
check outs with charges added
Very helpful advise given this morning, i totally understand what to do for next time with problems with financial charges on check outs. Many thanks
5 mars 2023
Avis spontané
Helpful and "can do" attitude.
9 décembre 2022
Avis spontané
cottages
Heidi has been great with helping us incorporate our cottages in to hop.
Patient, professional, and always available with help when needed.
Thank you, all the team,
14 novembre 2022
Avis spontané
Réponse de Hop Software
Hi Adrian,
Thank you so much for taking the time to give us your feedback!
Best Regards,
Hop Software Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.