Having enquired about travelling to the IOW to look at two properties in one day, I was not responded to. I then sent an enquiry about a property in Cowes to their East Cowes branch. I started off... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement26 Castle Street, PO32 6RD East Cowes, Isle of Wight, GB
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The main reason for a high star review is because of Jenny who is based in East Cowes . Jenny showed a lot of knowledge on the property we looked at,she was very professional and friendly. Nothing was... Voir plus
L'entreprise a répondu
Professional initial valuation and pleased to have chosen Horse Rhodes-Dickson to begin with, but I had no viewings at and wasn't convinced to that person in local office knew the market or could as... Voir plus
L'entreprise a répondu
We found Jenny and Ryan very helpful and they kept us up to date with feedback which was very useful. And we’d like to thank them both very much for their hard work and patience! Thanks guys 🤩🤩🤩🤩�... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence immobilière
- aussi dans
- Agence de location immobilière
- Agents immobiliers
- Salle d'enchères immobilières
The Island's property people
Écrit par l'entreprise
- With over 35 years experience and 7 branches across the Island, you can rely on us to help with your property journey.
Coordonnées de contact
26 Castle Street, PO32 6RD, East Cowes, Isle of Wight, Royaume-Uni
2,7
Bas
4 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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VERY POOR CUSTOMER SERVICE
Having enquired about travelling to the IOW to look at two properties in one day, I was not responded to.
I then sent an enquiry about a property in Cowes to their East Cowes branch. I started off by saying that I don't like being ignored. If the property is under offer or off the market, then some sort of response would have been good customer service. Once again I was totally ignored!
1 octobre 2025
Avis spontané
Réponse de Hose Rhodes Dickson - East Cowes
Dear Anthony
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Professional initial valuation and…
Professional initial valuation and pleased to
have chosen Horse Rhodes-Dickson to begin with, but I had no viewings at and wasn't convinced to that person in local office knew the market or could assist to be honest. Eventually sold through another agent.
2 décembre 2023
Avis spontané
Réponse de Hose Rhodes Dickson - East Cowes
Dear Bryn,
We are sorry to hear of your experience with our East Cowes team. We pride ourselves on our knowledge of the local market, and are disappointed to hear our services fell short on this occasion. We take feedback very seriously and will take into account your feedback going forward.
Kind regards,
Customer Care Team
We found Jenny and Ryan very helpful…
We found Jenny and Ryan very helpful and they kept us up to date with feedback which was very useful. And we’d like to thank them both very much for their hard work and patience! Thanks guys 🤩🤩🤩🤩🤩
31 mars 2023
Avis spontané
Réponse de Hose Rhodes Dickson - East Cowes
Dear Carly,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Outstanding service…
The main reason for a high star review is because of Jenny who is based in East Cowes . Jenny showed a lot of knowledge on the property we looked at,she was very professional and friendly. Nothing was to much trouble and she never rushed us when viewings property.
18 février 2023
Avis spontané
Réponse de Hose Rhodes Dickson - East Cowes
Dear Mandy,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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