Host Bas LTD Avis 10

Réponse de Host Bas LTD

22 juin 2025

We’re sorry to hear about your dissatisfaction. However, we must clarify that your refund request was denied because it did not meet the conditions clearly outlined in our refund policy — a policy you agreed to at checkout before completing your purchase.

Our refund policy states that requests must be made within 48 hours of purchase, or in cases of unresolved technical issues, neither of which applied in your situation. We also offer live chat support for all customers, and our team was available to assist, but no eligible issues were submitted during the refund window.

Calling us a scam simply because we enforced a transparent and publicly displayed policy is unfair and misleading. At Hostbas, we are committed to providing reliable service and fair terms, and we stand by the integrity of our platform.

If you have any further concerns, we’re still available via our live chat support and happy to assist within the scope of our terms.

— The Hostbas Team

Réponse de Host Bas LTD

22 juin 2025

We’re genuinely sorry to hear about your experience, though we feel it’s important to clarify the situation honestly and transparently.

Firstly, regarding the cPanel access: our system provides a direct “Login to cPanel” button to make things easier — especially for beginners. When you mentioned login issues, our support team responded with that standard solution, which works for the vast majority of users. If it didn't work for you, the issue may have stemmed from local browser settings, cache, or extensions, which is why we suggested switching browsers — again, a common troubleshooting step in web hosting.

As for your website going offline, this was unrelated to the login issue, and may have been due to misconfigurations on your side — something that could have been resolved faster had you provided us with more details instead of expressing frustration.

We also note that you previously made a mistake with your domain settings — and while our team pointed this out honestly, we regret if the wording came across as harsh. Our role is not to assign blame, but to clarify factual responsibility, especially when user actions impact service delivery.

At Hostbas, we’re committed to helping users succeed — but hosting requires a minimum level of technical understanding, especially on self-managed plans. While we do our best to support beginners, we cannot be held responsible for repeated errors caused by not following instructions or basic hosting principles.

We welcome feedback, even when critical — but it must be fair. Insults and exaggeration don’t help improve services, and we respectfully disagree with your conclusion.

— The Hostbas Team