HostBNB.ai Avis 

Since bringing HostBNB.ai into AJM Letting, it’s made a real difference to how we manage guest communication. You train it once on your policies and it’s done, rather than repeating yourself every time you bring on new staff or add a new property. The accuracy of the responses is spot on, it genuinely acts like a proper member of staff. It’s also easy to personalise for each property’s individual quirks and requirements, which matters a lot when you’re managing multiple listings with different rules and setups like we are.

The onboarding process was excellent from start to finish. Dan, Ryan and the team answered every question we had, and having recorded calls to go back over step by step made everything much easier to pick up.

That same level of support has continued since. Communication with the HostBNB.ai team on Slack is great, whether that’s feedback, support, or regular updates on new features.

On top of all that, it integrates fully with our PMS and fits neatly into our internal team communications, which made adoption straightforward from day one.

Highly recommend for any short-let or Airbnb management business looking to save time without losing quality.

We’ve been using HostBNB.ai for a few months now and it’s taken a lot of pressure off our guest communication.

Guests are getting faster replies, including out of hours, and the responses are generally really well written which has helped us keep the guest experience consistent. It’s also cut down a lot of the repetitive questions our team were spending time on every day.

The biggest benefit for us has probably been being able to move people into other areas of the business rather than having to hire purely to keep up with guest messages. Been really useful so far.

We manage a portfolio of 100+ properties, and before HostBNB.ai we were struggling to keep on top of guest communication as a team. Since switching, it's completely streamlined our operations - around 80% of guest messages are now being responded to and 60% of phone calls are being handled without us having to step in. The team behind HostBNB.ai have been brilliant - always responsive whenever we've needed them - and a special mention to Dan, who's been great to work with throughout. Would definitely recommend to other larger property portfolios looking to get guest communication under control.

HostBNB.ai has been one of the best additions to our tech stack. It currently handles 83% of all guest messages and phone calls before they even reach our team, giving us more time to focus on improving the client experience and growing the business rather than simply maintaining day-to-day operations. Onboarding was incredibly straightforward, with full guidance from the team and a phased approach to the AI's learning and implementation over the first few weeks. This gives you plenty of control while making sure everything is working as it should before the AI takes on more responsibility. On top of that, the HostBNB.ai team are brilliant to work with - responsive, helpful and genuinely invested in making the system work for your business. 100% recommend!

We operate over 200 properties, HostBnb.ai has been a genuine game changer for us. It keeps our operation streamlined, our team focused on the work that actually matters, and our standards consistent across every property. The time it saves us daily is significant, and the platform has scaled with us rather than holding us back. If you are running a serious portfolio, this is the tool you want behind you.