HostHatch Avis 85

My experience with HostHatch has been very disappointing. Communication was slow, support was not helpful in resolving my issue, and the overall handling of my case left me with little confidence in the company.

As a paying customer, I expected clearer communication, faster responses, and a more professional approach when concerns were raised. Unfortunately, my experience did not meet those expectations.

This review is based on my personal experience with HostHatch. Based on that experience, I cannot recommend their services.

My server is down but they are not replying to my ticket ,

Update: they replied to my ticket and told it was 400 Days since no reboot of server that caused the issue

I honestly regret ever purchasing a VPS from HostHatch. This has to be one of the most frustrating and unreliable hosting services I’ve ever experienced. The server performance is terrible — constant downtime, random disconnections, and extremely slow speeds that make the VPS almost unusable.

Very bad experience with HostHatch.
Terrible support, slow responses, and zero responsibility. They only care about taking payments, not providing proper service.
Completely disappointed. Not recommended at all.

Over the years, I've moved infrastructure across dozens of providers, and learned to keep my expectations low. HostHatch has genuinely impressed me.

I currently have my platform in nine regions with them. What stands out is their network and the speed of the servers. I think they operate in superb datacenters such as Equinix. Their compute instances are fast EPYCs. Superior stable performance and low latency across the board. It’s exactly what I need for a complex, multi-region setup where routing reliability is the make-or-break factor. Their custom panel is also very easy to operate - facilitates even things like backup management. They are also (as one of the very few) supporting BGP sessions (so you can bring your own ASN and IP space)

Beyond the tech, the team is fantastic. Dealing with Abel and Ivan has been great. These guys know their stuff. Knowledgeable, technical, and efficient. You can tell they actually care about getting things solved and done the right way, not just the fast way.

It refreshing to be working with a provider and platform where the infrastructure feels engineered from the ground up. HostHatch is easily one of the best I've partnered with. I'll certainly grow my footprint with them.

We have a VPS "NVMe 96 GB" at HostHatch for more than 2 years, running a webserver there with ~500k unique visitors per month. Downtimes of the VPS are extremely rare. We're really happy with their service and technical support and we highly recommend them. They're always kind and helpful.

This company took my money and never gave me my service. I emailed them the first time, and they said it took 2-3 days. I emailed them again later and they never responded.

DO NOT BUY FROM THIS SCAM

Всё тип топ.

HostHatch is honestly just brilliant!

- The control panel is smooth and fast
- The pricing is unbeatable value
- The VPS servers are fast enough and I have never had any downtime with them in over a year.

10/10!

Terrible customer service, sold a server that did not match description, then refused to refund on the grounds of no refunds - scam company

I've been a HostHatch customer for over a year now and have been running a lot of my projects on their servers. The main reason I stick around is the incredible value. It's hard to find a better deal, especially in their Asian data centers. For example, I'm paying just $12 a month for a powerful server in Tokyo with 12GB of RAM and a fast EPYC processor.
It hasn't been absolutely perfect, of course. I had one instance where I had to wait a few days for a new server in Tokyo to be set up, and I also experienced a couple of hours of network downtime in Hong Kong once.
But honestly, for the price I'm paying, those have been very minor issues. I've been happy enough to keep using them as my main provider.

Unreliable Support & Mismanagement of Security Incidents

I've been using HostHatch for several months. While their pricing is attractive for the specs they offer, the customer service is seriously lacking — especially in situations that matter most.

1. Support is Unreliable

The problem is in their super slow or non-existent ticket response.

There were multiple times the service I bought went down for several minutes. One time I had to open a ticket to tell them about it. But they have never responded to the ticket, until finally the service is back online again.

2. Incapability of Understanding Security Notices

Then the latest one, my service got suspended due to exploit vulnerability NOTICE in a panel that I use. The thing is I was not exploiting anything, from the message they forwarded, a company called DIVD found the vulnerability from my service's IP and our panel was not updated, and they simply sent HostHatch a notice about it.

But somehow HostHatch interpret it as abuse that I'm doing:
```We have received a report against an IP address that is active on your account. A small summary of the report has been attached for your convenience, and the complete report is attached to the next response to this ticket.

...

Reason: The user was attempting to exploit an unauthenticated remote code execution vulnerability in the Pterodactyl Panel through the /locales/locale.json endpoint

...
```

This is the snippets that DIVD sent to them and then forwarded to me:
```
Hi,

Researchers of DIVD ([redacted]) have identified a potential vulnerable Pterodactyl instance inside your network that may require immediate attention due to a critical security issue.

The vulnerability, tracked as CVE-2025-49132, is an unauthenticated remote code execution vulnerability. The vulnerability is fully patched by Pterodactyl, for more information see the advisory [redacted]. The vulnerability exists in the locale handling functionality of Pterodactyl Panel, specifically in the /locales/locale.json endpoint. When exploited, it allows attackers to execute arbitrary code without requiring authentication. ...

...

We determined the vulnerability by performing a non-intrusive scan based on known product fingerprints. No harm was done to your system, and no data was accessed or modified.

To mitigate this issue, please update Pterodactyl towards version 1.11.11 or higher.

...

If you have any questions or need help in mitigating this vulnerability, do not hesitate to contact us: [redacted]. DIVD-CSIRT is part of DIVD, a non-profit organization that strives to make the internet safer. More information about this institute can be found at [redacted].

Thank you for your time and attention,

DIVD-CSIRT

P.S. If you are not running this server yourself but know the responsible party (e.g., because you are the ISP or hosting party), please forward this information to them. For this, you have our explicit approval.
```

They FAILED to interpret this notice properly. This proves that the HostHatch abuse department is NOT CAPABLE of understanding the notice sent to them.

HostHatch abuse department misinterpreted the notification and accused me of trying to exploit the vulnerability — something I absolutely did not do. They acted on this misinformation by suspending my service with only 24 hours' notice via email, which I missed.

3. Poor Response to Urgent Tickets

So I opened a new ticket about it and giving the full context and that I'll immediately update my panel.

Even though I've marked my ticket as urgent, it has been more than 3 hours since I opened my ticket, they haven't sent a reply back at all. This is far too slow for a service suspension, especially if you're running production workloads.

---

I will not recommend anyone to use their service if you are using it for production-level or anything that is not testing-purpose service.

Edit:
- (Number 3) They finally responded after 13 hours since I opened the ticket

Turned into a terrible hosting. I have two storage servers from them, one of them went down for a week, support team replied after so long time and their response was "You have full root access", you can use Console. Yes, I used console, but nothing would boot up. Then, their support mentioned their node has issues so the server wouldn't boot up. After that, they provided me with a new server.

After few months, another storage server went down, same response, and I am still waiting for my server to go up. Extremely disappointed and stay away from this hosting for anything related to production.

My host was blocked by no reason. I checked my emails and they just send me " you are trying to attack other website" WTF??! I don't know how to do it at all.

Switched to HostHatch back in 2020 after getting fed up with my previous host's constant downtime issues.

What a difference! The stability has been absolutely rock solid - I can count on one hand the number of times my sites have gone down in all these years.

Their network performance is brilliant. My sites load quickly whether visitors are coming from Europe, Asia or the States. The low latency makes a real difference for my client projects that need snappy response times.

Right, let's be honest about support though - if you grab one of their Black Friday deals, expect to wait a bit longer for responses. Nothing terrible, just maybe 12-24 hours instead of the usual few hours. But here's the thing - when they do get back to you, they actually know what they're talking about. No copy-paste responses or being bounced between departments.

They're proper techies who understand server issues.
Value for money is excellent, especially if you catch their annual sales. I'm running multiple VPS instances and the performance per pound spent beats anything else I've tried.

Already planning to stick with them for years to come. Highly recommended if you need reliable hosting without the premium price tag.

Their servers truly have great performance since they do not offer services at a price that forces them to oversell. Never experience any CPU steal at all, everything feels snappy, great storage performance (fantastic IOPs at all block sizes), and amazing network performance -- 10Gbit ports minimum and multihomed for all locations.

Reliability has always been fantastic as well, never had downtime of more than a few minutes within a year, during the multiple years I've been with them so far.

Truly an excellent provider, providing one of the best price to performance offerings while still maintaining the quality of a truly premium provider. Can easily and wholeheartedly recommend to everyone!

Cannot fault my experience with HostHatch. their customer service is excellent. I signed up for a couple of VPS with very specific needs. I bugged them with probably 6 or 7 tickets in the 1st week and they replied quickly to each one and answered my questions or made requested changes pretty much straight away. I would definitely recommend them as a VPS provider.

I’ve been looking for a VPS suitable for running a website in Chrome on Windows Server, specifically hosted in Tokyo. I initially tried another provider but ran into excessive CPU steal and noticeable performance lag. I've used dozens of VPS providers and also manage some dedicated servers, but HostHatch still delivers solid performance overall. I was pleasantly surprised to get Windows Server 2025 up and running on their 6-core, 24 GB EPYC Zen 3 VPS—it performs smoothly with minimal latency over RDP. Bandwidth has been plentiful, and I haven’t experienced any outages so far. I’ll definitely be picking up a few more VPSs from them in the future.

I've been a HostHatch customer for nearly five years, utilizing both their compute and storage services across multiple projects. Throughout this time, their performance has been exceptional.​

Uptime & Reliability: HostHatch has maintained impressive uptime, comparable to industry leaders known for their high uptime guarantees. My services have remained consistently online, even during peak traffic periods.​

Performance: The speed and responsiveness of their servers have been outstanding. Tasks that previously took longer with other providers now execute swiftly. This performance is on par with top-tier hosts like Hostinger, renowned for their fast load times .​

Value for Money: HostHatch offers competitive pricing without compromising on quality. In an industry where some providers increase renewal rates significantly, HostHatch remains fair and transparent.​

Customer Support: Their support team is responsive and knowledgeable. While I haven't needed assistance often due to the reliability of their services, when I have reached out, they've been helpful.​

Overall Experience: After experiencing subpar services with other hosts, HostHatch has been a breath of fresh air. Their commitment to quality and customer satisfaction is evident.​

If you're seeking a hosting provider that combines reliability, performance, and value, I wholeheartedly recommend HostHatch.​