Hot Spring Spas Avis 7

This company makes high end spas, we made the mistake to buy one. Then we made the second mistake to buy their hot spring connected-spa-kit to be able to control it remotely. That paired with an app worked for a 1y or 2, badly slow but still had something. Then they decided to SCREW all the owners who bought the network module and came up with hot-spring-connected-spa-kit-v2-79994, which is an extra 300 USD, and needs a newer app. Of course, the old stuff is obsolete now!

A CA company which deserves ZERO respect!

Purchased a 20k Hot Springs Vanguard salt water spa in 2023. Now selling the house and although I bought a 7 year warranty with the hot tub, the manufacturer says it will not honor the warranty with the transfer. Their explanation was that "I paid the dealer for the warranty and new owner did not". That makes complete sense but, I didn't get any money back for the remaining time. The they explained that "It was in the fine print of the contract". Lesson learned, don't buy from a company who cares more about their profit than supporting their product and customer. Bad Business!

We are very upset that the heating element in our 3 year old Rhythm is broken after very gentle use. Having spent over $15k for a brand new tub 3 years ago, we find it a sign of bad workmanship that major components are a) breaking and b) no longer under warranty. We are now at the mercy of our distributor's very busy schedule, with several weeks between notification, a separate expensive call out to confirm what we know is the problem, and now waiting on a solution. This is a nightmare.

I wish we didn't have to complain online about something so basic has having a working device, but here we are.

The company is all promotion and little quality. When the control board on my hot tub went bad (new one = $350) I found it was a relay that had shorted/burned up. I can replace the relay by simply soldering a new one in....so I ordered an identical relay from the relay maker and soldered it in for a few dollars. Fixed! BUT: the new relay came with the manufacturer's installation instructions that noted it was "not to be used for wet or outdoor locations". No wonder it failed; it's a HOT TUB! Stupid azzhole engineering or built-in obsolescence?

2017 Grandee spa - Poor build quality. Wooden internal frame has rotted after only 6 years ownership. Had to replace wireless remote 5 times and no improvement in reliability. Saltwater system stops working after 3-6 months (originally claimed to last 12 months). Moto-massage jets have failed. Expected much better from this brand as expensive to purchase and company claim superior product. This is not the case.

A few years ago we bought a very expensive Hotspring (edition Ilse Demeulemeester). We now have a leakage that cannot be tracked. As a result the entire outside is rotting. The advise @Gervi gave us was to just buy a new one.

Great service and advice given by Michelle to rectify our neglected water.

Many thanks for professional advice and guidance👍