We have been a subscriber to Ellie’s subscriptions boxes for well over a year now! We love it every month and can’t wait for each box! We are also returning customers for her natural treats which... Voir plus
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Lisez les avis des autres
We really look forward to our hounds and hers box each month, its always a nice surprise and my cocker spaniel loves unboxing them, he gets so excited for what he's getting. I love the idea that each... Voir plus
I am a regular customer of Hounds and Hers, I always find myself coming back. They have an amazing list of stock and are always so so reliable. I regularly order my dogs Patè from them as when I leave... Voir plus
Me & Myla have been signed up to the H&H subscription box since 2022 and we are still obsessed!! Ellie & the team truly care about their small business and it shows. Nothing is too much trouble, all... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Hounds & Hers is a luxury monthly subscription box tailored for you and for your dog! What more could you ask for than something to enjoy together every month?! Our boxes contain products such as toys, treats and other accessories for your dog and lifestyle products, a snack and optional drink for yourself! We also have a gift shopping experience for pawrents and their pups where you can build your very own gift box- for yourself or a family member or friend!
Coordonnées de contact
First Floor Suites, Block A, Aspin House, Station Road, HD2 1UT, Huddersfield , Royaume-Uni
- contact@houndsandhers.co.uk
- houndsandhers.co.uk
4,7
Excellent
41 avis
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Love getting these boxes
Love getting these boxes. I have allergies and the owner is happy to check the ingredients on the human product to make sure I can use if not she always sends me a message and replaces it. Just great service all round
5 février 2023
Réponse de Hounds and Hers
Hi Tara!
Thank you so much for taking the time to leave this lovely feedback of your subscription boxes for us 🥰 I'm especially grateful that you appreciate the service I provide and feel that you get to enjoy your boxes even more because of this! It's something I strive for, so it means a lot!
We love having you and Nala as part of the Hounds & Hers Club 🐶
Best wishes,
- Ellie and the team 🐶🐾
Réponse de Hounds and Hers
Hi Hayley!
Thank you so much for taking the time to leave this lovely feedback of your subscription boxes for us 🥰 I am really glad that you and your dog love your monthly goodies, and that you think they're amazing 😘
We love having you as part of the Hounds & Hers Club community!
Best wishes,
- Ellie and the team 🐶🐾
Fantastic array of products for myself…
Fantastic array of products for myself and my pooch. He is just as excited as me when the box arrives. Always beautifully packaged and we enjoy opening it together. A really easy website to use and overall a fantastic service.
16 février 2023
Avis spontané
Réponse de Hounds and Hers
Hi Julie!
Thank you so much for taking the time to leave this lovely review of your boxes for us 🥰
I am so glad that you enjoy the monthly array of products and that you both get excited for your goodies to arrive- as I do packing them for you! Thank you for the positive feedback on our packaging and website too, it's really helpful for me to know 💕
Thank you again!
Best wishes,
- Ellie and the team 🐶🐾
The most perfect gift!
Loved my gift box, it included the most perfect and unique items that were clearly hand picked with a lot of love, thought and care by hounds and hers, great customer service always also, thank you so much team!
22 mars 2023
Avis spontané
Réponse de Hounds and Hers
Hi Maria!
Thank you so much for taking the time to leave this lovely review for us, it's truly made my week 🥰 Putting together our subscription boxes and gifts is truly my favourite part of the job, so I'm really glad that you could see the time and love that goes into it what we do. You are truly welcome!
Best wishes,
- Ellie and the team 🐶🐾
I was a little disappointed with this…
I was a little disappointed with this months box, and I question whether the items included add up to the price I paid.
17 mars 2023
Réponse de Hounds and Hers
Hi Kathryn,
I am so sorry to hear that you were disappointed with this month's Pawsitively Pink Picnic box. Every month I put a lot of time and love into hand picking the box items to create a fun experience that you and your dog can not only look forward to, but also feel that you're getting great value too.
For us as a small business, the recent cost of living crisis has had a huge effect on the business and increased the prices of everything we source (from boxes to products etc). Despite this, I have kept the price of the subscription the same for current customers as it's important for me that you feel valued as members of the Hounds & Hers club.
The RRP value of the products is always over our monthly subscription cost, but more importantly, I take pride in the fact that customers feedback that their Hounds and Hers boxes are invaluable due to the fun, curated and themed experience we deliver- which is the highlight of their month and where the value in what we do is!
The March box was a bright and sunny welcome to Springtime and I feel gutted that it didn't feel like that for you. Especially to result in a low rating of our service on a whole.
I really hope that you are still excited to receive your April box and that you and Rupert love your Easter-themed goodies!
Best wishes,
- Ellie and the team 🐶🐾
Hounds and Hers monthly boxes are great!
Hounds and Hers monthly boxes for my daughter in law and her dog are great in their variety and are a lot of fun. Wish I had a dog!
15 février 2023
Réponse de Hounds and Hers
Thank you so much for your review Michael! It's so kind of you to take the time out to recommend our products and we're so glad your daughter has been enjoying her boxes 🥰
Best wishes,
- Ellie and the team 🐶🐾
A monthly treat!
We’ve been receiving the Hounds & Hers monthly box for over a year now and every box has been a hit with Dori. She absolutely loves the treats and toys each month and recognises the pink box when the postie comes. 🐶
4 janvier 2023
Réponse de Hounds and Hers
Thank you so much for taking the time to leave this lovely review for us Leanne! It's an absolute pleasure having you and Dori as part of our Hounds & Hers Club and I love that she recognises her boxes arriving 🐶
I love receiving the adorable pictures you take of Dori with her monthly goodies, it feels like my monthly treat 🥰 (the videos of her carrying her box will always be a personal highlight too!) 💕
Excellent boxes I love receiving them…
Excellent boxes I love receiving them every month highly recommend
5 janvier 2023
Réponse de Hounds and Hers
Thank you so much for taking the time to leave this lovely review for us Kelly!
I am so glad you enjoy being a part of the Hounds & Hers Club and look forward to receiving your boxes!
Best wishes,
- Ellie and the team 🐶🐾
Great products that my dog loved!
16 décembre 2022
Réponse de Hounds and Hers
Hi Chloe
Thank you so much for your fantastic review, it is truly appreciated! I am so glad that you and your dog enjoyed your purchases 🥰
- Ellie and the team 🐶🐾
Brilliant!
So happy with the quality of the products and beautifully packaged too!
Prompt Delivery and exceptional Customer Service.
My Daughter has a Subscrition Box for her pooch too and looks forward to its arrival every month! Goodies enclosed for her as well as the Dog! Worth every penny.☺
15 décembre 2022
Réponse de Hounds and Hers
Hi Evie,
I am so glad that you were happy with your purchase, and that your daughter and her pup are part of our H&H Club too- and love their boxes!
Thank you so much for taking the time to leave this lovely review for us, we really appreciate it 🥰
- Ellie and the team 🐶🐾
Réponse de Hounds and Hers
Hi Andi
Thank you so much for your fantastic review, it is truly appreciated!
- Ellie and the team 🐶🐾
Réponse de Hounds and Hers
Thank you so much for your lovely review Abby! We love receiving your monthly pictures of your adorable pups with their monthly box 🥰
We love Hounds&Hers
We love getting our monthly box of goodies! They are always so much fun and pawfect for us to enjoy together 🐾 we are already looking forward to our next box to come 🥰
15 novembre 2022
Réponse de Hounds and Hers
Thank you so much for taking the time to share this lovely review Jade! I'm so glad that you both enjoy your boxes together- and I am beyond excited for you to see the December goodies 🥰
-Ellie 🐾
Amazing!
Myself and my dogs absolutely love our box every month. Each box is so different with its own theme which I love. I’m always trying to get a cute pic of the dogs with the box, but they get too excited as soon as they see their box. You can tell so much thought and love goes in to each box.
27 septembre 2022
Avis spontané
Réponse de Hounds and Hers
Thank you so much for your lovely review Charlotte! I am so glad you and your dogs both love your monthly themed experience- and that they're beyond excited to get into the box!
Your support of our small business is always greatly appreciated!
- Ellie 🐾
Fabulous as always!
Love the variety in the subscription boxes, always a refreshing mix of toys and treats for my dog as well as treats for me to to eat, drink and enjoy.
I have also bought gift boxes for Birthdays and other special occasions. They arrive beautifully presented with gift cards and always go down well.
10 septembre 2022
Avis spontané
Réponse de Hounds and Hers
Hi Frances 🥰
Thank you so much for your lovely feedback! We're so glad that both you and your dog love the variety of your monthly goodies.
We also really appreciate your compliments of our gift range too and are so happy to know they've been well received 🙌
Ellie 🐾
A no go for allergies!
We loved getting a subscription box for both hooman and pup but this would not be my choice of subscription box again! Unfortunately I had no choice but to cancel this one. They stated to me at the beginning as I checked they cater for dogs with food allergies however this was not my experience. Every box seemed to come with treat items that included things she was allergic to. Even though a list had been sent of what she couldn’t have. I understand if they can’t cater for dogs with allergies but they said they could and definitely weren’t in our case! Then emails took over a week to be responded to as well so I asked them after many mistakes in our boxes if we needed to cancel, eventually they came back to us and said yes but because the response took so long my next subscription payment had been taken out. They said they would refund and I had to keep chasing for almost a month for it! I definitely won’t be back as it was such a hassle. I gave 2 stars rather than 1 as the items I received for myself were nice and so were the toys for my dog. They also posted us out something they had missed from one of our boxes on one occasion so that was good. I’m just saying if you or your pup have any allergies don’t go here! If you do make sure you check all the ingredients!
20 septembre 2022
Avis spontané
Réponse de Hounds and Hers
Hi Erin,
I've just looked into your previous orders and can see that you haven't had a Hounds & Hers box since November 2021. I am actually the new owner of Hounds & Hers and took over as of Spring 2022 so can only apologise for your previous experiences with us when you signed up and were told that Bella's allergies could be catered for.
Due to sourcing 6-8 products for the box each month, sourcing allergen friendly dog treats isn't always possible when a dog has numerous allergies- as much as we'd love to be able to cater for this! So when new customers sign up, we now recommend in our FAQs to email us directly in advance to ensure we can cater for each individual dog's needs and preferences. This should have been addressed much more efficiently with you, so I am really sorry that this was not handled in a timely manner.
However, I do feel it is slightly unfair to say that we cannot cater for human allergies as we have many gluten free, dairy free and vegan customers who love our boxes. I am gluten and dairy intolerant myself so I take this really seriously!
Therefore, this isn't a true reflection of your experience of our service and the tailored aspect we really try to provide for our customers.
Ellie 🐾
True to how it was described and…
True to how it was described and arrived on time value for money
23 septembre 2021
Avis spontané
Réponse de Hounds and Hers
Hi Maggi 🥰
Thank you so much for your positive feedback! I'm so glad you are enjoying being a member of the Hounds and Hers Club 🐶
Ellie 🐾
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