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Lisez les avis des autres

Noté 5 sur 5 étoiles

Such a lovely friendly company. My collars and leads were excellent quality and lovely snazzy designs too. I recently ordered a name tag in rose gold and was delighted with my purchase. And being a co... Voir plus

Noté 5 sur 5 étoiles

Fantastic as always. Dog collars are beautifully lined so they dont catch and pull on short haired breeds or matt long hair (I have both). Harnesses are sturdy and padded, all made to the highest qu... Voir plus

Noté 5 sur 5 étoiles

The most beautiful products and a wonderful experience. I contacted the company with a question about sizes and they were so so so helpful. Friendly and polite. Delivery was really fast. I simply LOVE... Voir plus

Noté 5 sur 5 étoiles

Amazing quality, beautiful, stylish, and s functional! Every little detail is being thought of! So happy with my first order and i am sure there will be many more to come!!!

À propos de l'entreprise


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

246 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

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Noté 5 sur 5 étoiles

A little ray of sunshine!

The retro bloom collar stood out from the rest. So I ordered it for my lovely little rescue dog Caspie. It's beautifully made & I'm so happy with it. The quality is very good as is the design & colour. My little bear looks so handsome & loves wearing it. Great ordering & quick dispatch too.

11 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent quality of products

Excellent customer service. Helpful and friendly staff. Excellent quality of goods, always sent promptly. Love all the seasonal designs. I’ve been buying dog leads, collars and poo bags for years.

4 septembre 2024
Noté 5 sur 5 étoiles

Gorgeous products

Gorgeous products! I got a beautiful harness for my wee daschund and it’s a perfect fit, very good quality and looks very cute!

5 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

5 star customer service & products!

Firstly I will say that the items are packaged in the most beautiful way and the little details were a delight! I had ordered the circus pup harness and poop bag for my pup in the sale but the lead was out of stock :( I was a bit cheeky and messaged Hounds of Eden on instagram and just said “hey if you have a spare hanging around I’d love to buy it so I have the set”. They replied really fast and said they’d have a dig around the office and the next day they let me know that they’d found one and uploaded it to the website and posted it out the same day for me. Exceptional customer service and so friendly when talking to them. This is why I will continue to dress both my pups in Hounds of Eden - great designs and items and such a fabulous customer service that make the entire experience a delight. Thank you! 🩵

4 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Beautiful quality and exceptional customer service

We bought two items, a snood (S) and a velvet sailors bow for our mini Dacshund’s 1st birthday as a celebration for both her and us getting through the first year! The quality, design and craftsmanship is beautiful and the items were packaged in a beautiful presentation box. I will definitely be buying more and the snoods are particularly fab for a Dacshund as they are lined in beautifully soft teddy fleece.

31 août 2024
Noté 5 sur 5 étoiles

Couldn’t believe how easy it was to…

Couldn’t believe how easy it was to order from the site, I’m not kidding my little fellas harness arrived the next day.
The packaging was so cute, and the Harness and little bow tie are extremely well made, fits him perfectly, I will definitely be ordering again

30 août 2024
Noté 5 sur 5 étoiles

Fantastic products

Fantastic products. Have been purchasing from Hounds of Eden for the last 3 years. Products are superior quality and look great. My dogs wouldn’t be seen wearing anything else x

30 août 2024
Avis spontané
Noté 2 sur 5 étoiles

Check carefully before buying

Check carefully before buying.
Harness was really bulky and a poor fit for puppy in fact she got her leg caught in the neck hole which wasn’t nice. Then it’s so very tight to remove over her head as it isn’t elasticated or have a clip to undo it now she’s frightened of the harness
Pity as it’s a lovely print but All products made in China!! So much for family run business

We did try phoning you on Friday afternoon but no one wanted to talk to us we were fobbed off with your please send an email.

This small size swamps my puppy so the next size up really wouldn’t be suitable.

Yes an elasticated neck wouldn’t be advisable but a slight stretch in the fabric to aid removing it over the head would be great

16 août 2024
Avis spontané
Logo de Hounds of Eden

Réponse de Hounds of Eden

Hi Anne,

Thank you for your review. We have just checked our records & note the email you sent on Friday afternoon requesting assistance (today is Sunday). Apologies that we haven’t got back to you yet, it is a Bank Holiday weekend and we usually operate Mon-Fri, I am sure you can understand this.

It sounds like you’re having adjustment issues with the harness and possibly have the incorrect size for your puppy. We do have harnesses that open at the neck & you can adjust the neck size on your harness to make it larger before removing. We are more than happy to show you this. An elasticated neck would be dangerous.

I will respond to your email enquiry now so we can get this resolved for you.

- we do not have a phone number so nobody could have “fobbed” you off.

- if the size is not suitable then that’s not an issue, we have a 30 day returns policy.

I have emailed you to try and resolve this, we’re awaiting your response so we can assist you. More than happy to help you further over our official support channels (email, live chat).

Kind Regards
Ashley

Noté 5 sur 5 étoiles

Just gorgeous!!

I purchased a harness with matching bow and lead for my one dog and I was so impressed by the quality, design and finish that I ordered a second set within a few days. The customer service team were a huge help and very quick to answer queries about stock and size. Postage was 24 hour tracked and everything came in beautiful packaging. We will be purchasing again very soon!

15 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Beautiful Products!

Had a couple of gorgeous lead, collar and matching bow sets from Hounds of Eden, and both absolutely gorgeous and get lots of compliments. Very stylish as well as functional, come beautifully packaged and excellent customer service.

12 août 2024
Avis spontané
Noté 5 sur 5 étoiles

The best

As a returning customer, i have to say Hounds of Eden have the most beautiful harnesses and accessories that every pup needs! The quality is always spot on, with a huge selection of choices to choose from. Even products for the dog mamas!

1 août 2024
Avis spontané

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