Very good product - we bought a custom paint by numbrs of our cat and it looks exactly like her! It did take a while to come but that's to be expected with custom orders, so just make sure you order i... Voir plus
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Lisez les avis des autres
my husband bought me a blue lobster paint by numbers. It came with everything needed, including a small magnifying glass to help with the very small areas. All the paints and brushes were perfect t... Voir plus
L'entreprise a répondu
First photo paint by numbers we had was great. Ordered another and this one has been so badly done my tuxedo cat who was star of the paint by numbers looks like a blob of paint as they went same colou... Voir plus
Unable to comment on quality of order still not received it since ordering 23rd February. They should say how long delivery will be before taking the order. Evri have now said they have had the orde... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We use the finest quality materials and offer only the best service, with competitive prices and quick delivery, making it easier than ever to create a beautiful DIY canvas for your home or for a thoughtful gift. Your satisfaction and happiness is our priority. We look forward to serving you and giving you the best shopping experience :)
Coordonnées de contact
Royaume-Uni
- Support@houseart.uk
- houseart.uk
3,6
Moyen
853 avis
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Let down.
First photo paint by numbers we had was great. Ordered another and this one has been so badly done my tuxedo cat who was star of the paint by numbers looks like a blob of paint as they went same colours for cat as well as the branches and leaves of the tree she was in and gave me the colour purple to do 90% of her body. Really disappointed waste of £40 have sent them pics and they want me to finish the pic but nothing is going to change that you have made my black and white cat purple
15 avril 2026
Avis spontané
Houseart Price Shock
Houseart Paint‑by‑Numbers
I was reasonably pleased when it arrived, but that didn’t last long. The paints supplied are nowhere near enough to finish the picture — very disappointing for something costing over £50. Later I found the exact same design on Temu for £8.50, which left me feeling completely ripped off. Not worth the money.
27 mars 2026
Avis spontané
I've been waiting since before mother's…
I've been waiting since before mother's day for my gift to arrive to my mum. I'm disgusted that they said if have the package by 29th March and I've heard nothing and it's now 10th April. I've sent emails, Facebook message and now I'll go to my bank.
10 avril 2026
Avis spontané
Will not provide return information!
I was not happy with the product; upon receipt it was clear it was not the value I paid (I felt it was overpriced for the quality) I contacted CS and asked for return address. They do respond, however, 3 times now have ignored my request and will not give me the info I need to return. Given their name, I assumed they were based in the UK, but this is not the case. Had I of known this, I would never have ordered in the first place. Very difficult to get help from CS; their responses to date do not make sense, its looking as though they have no intention of allowing me to return or providing a refund.
Overall I'd advise you not use this company: poor quality/over priced product, and 'lip service' CS help, which is anything but helpful!
8 avril 2026
Avis spontané
Very good product
Very good product - we bought a custom paint by numbrs of our cat and it looks exactly like her! It did take a while to come but that's to be expected with custom orders, so just make sure you order in good time.
7 novembre 2025
Avis spontané
Similar experience to Anita
Similar experience to Anita. I placed my order GUK91873 on the 20th March 2026 and so far delivery info is the same as it was then. Also, the company state a response within 24 hours. Three messages sent to them and no response at all. I’m beginning to wonder if this is a legitimate company. As my order was for a gift I am really disappointed with this lack of customer service.
20 mars 2026
Avis spontané
I bought 3 prints with frames,beware!!!
I bought 3 prints with frames,beware the frames do not fit the prints.
emailed them for a partial refund to cover the extra cost of the frames no reply.
27 mars 2026
Avis spontané
I am waiting for the delivery of order no. GUK 91913. Other than its been dispatched from China!, nothing. Tracking details give no information at all. I thought I was dealing with a reputable UK firm
My painting by numbers arrived today. It took a heck of a long time to arrive. I was begining to think I had bought from a scam company. It looks great. It's a gift for my Grandson. My doubts were unfounded.
29 mars 2026
Avis spontané
*see update also *Item never arrived and customer service…
Item never arrived and customer service is non-existent.
I’ve sent three messages with no reply and have now requested a refund, again with no response.
Very frustrating experience — I would not recommend ordering from this company.
**UPDATE ** I have received the parcel. And credit where credit is due, since posting on here, the service was 5 star. I appreciated the apology yesterday and the prompt arrival of the package today. What a shame it took having to post a negative experience to get such a positive follow up. But I must thank @houseart for reacting so quickly and I look forward to giving this present to my friend ( a little postponed but it’s here and that’s what matters now)
23 mars 2026
Avis spontané
Réponse : Houseart
Dear Suzie,
We are truly sorry to read about your experience, and we sincerely apologize for the delay in our customer service response. This is not the level of service we aim to provide.
We have now reached out to you via Trustpilot to request your order details so that we can verify your order and resolve this matter as quickly as possible. Once we receive your information, we will prioritize your case and take immediate action.
We completely understand how frustrating this must have been, especially after not receiving replies to your messages, and we are genuinely sorry for the inconvenience caused.
Thank you for bringing this to our attention, and we truly hope to have the opportunity to make this right for you.
Warm regards,
Houseart Team
Great value for money
Great value for money. I purchased a paint by numbers kit as a Christmas gift and it was well received!
22 mars 2026
Avis spontané
Réponse : Houseart
Dear Customer,
Thank you so much for your wonderful 5-star review. We’re absolutely delighted to hear that you had a positive experience with your order and that you’re happy with your purchase.
Your kind words truly mean a lot to our team. We work hard to provide high-quality products and reliable service, so it’s incredibly rewarding to know we met your expectations.
We sincerely appreciate your support and hope to serve you again in the future.
Kind regards,
Houseart Team
Happy hours painting and a great finished picture
my husband bought me a blue lobster paint by numbers. It came with everything needed, including a small magnifying glass to help with the very small areas. All the paints and brushes were perfect to complete the picture.
It was very engrossing I thoroughly enjoyed the process and delighted with the final picture.
19 janvier 2026
Avis spontané
Réponse : Houseart
Dear Customer,
Thank you so much for your wonderful 5-star review. We’re absolutely delighted to hear that you had a positive experience with your order and that you’re happy with your purchase.
Your kind words truly mean a lot to our team. We work hard to provide high-quality products and reliable service, so it’s incredibly rewarding to know we met your expectations.
We sincerely appreciate your support and hope to serve you again in the future.
Kind regards,
Houseart Team
Cat reading the newspaper
The quality of the product was exceptional, the paints were very good. I have bought picture from other places and found the paints to be dried up in some cases. Everything was excellent.
21 mars 2026
Avis spontané
Réponse : Houseart
Dear Customer,
Thank you so much for your wonderful 5-star review. We’re absolutely delighted to hear that you had a positive experience with your order and that you’re happy with your purchase.
Your kind words truly mean a lot to our team. We work hard to provide high-quality products and reliable service, so it’s incredibly rewarding to know we met your expectations.
We sincerely appreciate your support and hope to serve you again in the future.
Kind regards,
Houseart Team
Great Xmas present. My wife loved it.
Great product. Great xmas present. My wife loved it. Heads up, product ships from China.
25 décembre 2025
Avis spontané
Réponse : Houseart
Dear Customer,
Thank you so much for your wonderful 5-star review. We’re absolutely delighted to hear that you had a positive experience with your order and that you’re happy with your purchase.
Your kind words truly mean a lot to our team. We work hard to provide high-quality products and reliable service, so it’s incredibly rewarding to know we met your expectations.
We sincerely appreciate your support and hope to serve you again in the future.
Kind regards,
Houseart Team
A gift which has been much enjoyed.
This was purchased as a gift for my husband..he has completed the painting today..he is delighted with the product..has enjoyed painting,and now ready for next picture
15 mars 2026
Avis spontané
Réponse : Houseart
Dear Customer,
Thank you so much for your wonderful 5-star review. We’re absolutely delighted to hear that you had a positive experience with your order and that you’re happy with your purchase.
Your kind words truly mean a lot to our team. We work hard to provide high-quality products and reliable service, so it’s incredibly rewarding to know we met your expectations.
We sincerely appreciate your support and hope to serve you again in the future.
Kind regards,
Houseart Team
Updated review.
Unable to comment on quality of order still not received it since ordering 23rd February. They should say how long delivery will be before taking the order. Evri have now said they have had the order for 2 weeks but still no sign of delivery. I thought it was coming from UK.
Update - After receiving a reply from Houseart it suddenly appears that Evri will be delivering my order soon now. Whether it is Houseart or Evri responsible for the hold up I cannot confirm. Just be prepared for a long wait when ordering.
Have now reviewed my star rating due to helpful updated results from Houseart.
14 mars 2026
Avis spontané
Réponse : Houseart
Dear Customer,
We’re very sorry to hear about the delay with your order and completely understand how frustrating this must be, especially as it was expected to arrive sooner. We also apologize for any confusion regarding the shipping origin and delivery timeframe.
To help us resolve this matter promptly, we have sent you a message via Trustpilot requesting your order information. Once we receive it, our team will personally review your case and ensure it is handled carefully and efficiently.
Thank you for bringing this to our attention. Your feedback is extremely valuable and helps us improve our service and delivery communication.
Kind regards,
Houseart Team
Bought this product for a birthday in…
Bought this product for a birthday in January. Evri registered they had it but they didn’t. Requested a refund. Offered another product. This arrived yesterday. The packaging box had been crushed and was very unprotected.
I won’t give it as a gift but feel hopeful I might be able to use it for myself.
Expect 6-8 week delivery minimum from china
13 mars 2026
Avis spontané
Réponse : Houseart
Dear Customer,
We’re very sorry to hear about your experience and completely understand how disappointing this must have been, especially as the item was intended as a gift. We also apologize for the issues with the delivery and packaging.
To ensure we can resolve this matter properly, we have sent you a message via Trustpilot requesting your order information. Once we receive it, our team will personally review your case and ensure your after-sales issue is handled carefully and promptly.
Thank you for your patience and for bringing this to our attention. Your feedback is very valuable and helps us continue improving our service and delivery experience.
Kind regards,
Houseart Team
4 weeks still no delivery
4 weeks still no delivery, have sent them numerous messages, keep getting same message back "Please be Patient," I think I have , now requested a refund, waiting for an answer. I got a one from another company delivered next day . Says UK on the website does not mention despatched from China. Do not trust this company. Very dissapointed.
Update on my review. Received an e mail from this company, have now received a refund , my parcel arrived yesterday 16/3/26 nearly five weeks from ordering,although it did take until I reviewed on Trustpilot, to resolve this. If they declared dispatched from China it would help buyers.
13 février 2026
Avis spontané
Réponse : Houseart
Dear Customer,
We’re very sorry to hear about the delay with your order and completely understand how frustrating this must have been, especially after sending multiple messages without receiving a helpful response. We sincerely apologize for the inconvenience caused.
To help us resolve this matter promptly, we have sent you a message via Trustpilot requesting your order information. Once we receive it, our team will personally review your case and work with you to arrange a suitable solution, whether that be a refund or another resolution.
Thank you for bringing this to our attention. Your feedback is extremely valuable and helps us improve our service and delivery communication.
Kind regards,
Houseart Team
success after complaining
After complaining 2 times and giving this company a bad review,i would like to congratulate them now on sorting the problem out.
I hope they can sort the delivery side of things to run a more efficient service.
Thankyou
15 février 2026
Avis spontané
Réponse : Houseart
Dear jan collis,
We’re truly very sorry to hear about your experience and completely understand how disappointing and frustrating this must have been, especially as the paint by numbers kit was intended as a gift for your mother. Waiting several weeks without receiving a response is certainly not the level of service we aim to provide, and we sincerely apologize for this.
We would very much like the opportunity to resolve this matter for you. To help us locate your order and assist you as quickly as possible, we have sent you a message via Trustpilot requesting your order information. Once we receive it, our team will review your case as a priority and work towards a suitable solution for you.
Thank you for bringing this to our attention. Your feedback is extremely important to us and helps us continue improving our service.
Kind regards,
Houseart Team
Ships from Chinar…
The website in no way makes it clear that the products ship from China and will take AGES to arrive.
2 mars 2026
Avis spontané
Réponse : Houseart
Hello,
Thank you for your feedback. We completely understand your frustration regarding delivery times and the lack of clarity during the ordering process.
Some orders can occasionally take longer to arrive than expected, and we sincerely apologize for any inconvenience this may have caused. We are committed to providing updates and support to ensure your order reaches you as smoothly as possible.
Dear Customer Zoe,
We have already reached out via Trustpilot to collect the information needed to help resolve your order, and we are fully committed to assisting you until the issue is resolved. Your satisfaction is very important to us, and we appreciate your patience while we work on this.
Thank you for your understanding.
Kind regards,
Houseart Team
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