This website is well worth checking out.... They have an eclectic, classy range of products at reasonable prices. If you're lookig for household and decorative items that are quirky and orig... Voir plus
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Lisez les avis des autres
Good range of items on website . Item was packaged well and received promptly delivery . Good experience overall and quality of item was good . Would purchase again without hesitation.
L'entreprise a répondu
I recently went to purchase a side table for the beautiful lamp I had bought previously, however it was out of stock. I contacted the team who messaged me only days later to advise me it was back! I w... Voir plus
L'entreprise a répondu
COWBOYS! Do not purchase from them. You risk losing hundreds of pounds if you buy 'premium' products from them that are faulty & DANGEROUS. The INCOMPETENT customer service team expect you to contact... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
House of Isabella specialise in stylish and luxurious contemporary and traditional furniture, lighting, mirrors, gifts, hampers and accessories
Coordonnées de contact
W1A 6US, Royaume-Uni
- info@houseofisabella.co.uk
- houseofisabella.co.uk
4,2
Bien
2 k avis
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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First class service from start to…
First class service from start to finish quality of furniture is amazing and much cheaper than other companies, was kept updated right until delivery im really happy with my purchase and will definitely purchase from again
21 avril 2026
Avis spontané
AVOID THIS COMPANY – Refund Only Issued After Threat of Chargeback
Very poor experience with House of Isabella.
The chairs delivered did not match the advertised images (which the company later admitted and issued a 20% partial refund for). Once assembled, multiple chairs were faulty — including defective or missing fixings, poor upholstery, and uneven legs making them unstable and unusable.
A replacement set was sent, but both replacement chairs were also faulty. In total, 5 out of 8 chairs supplied were defective, which is completely unacceptable and demonstrates a serious lack of quality control.
What followed was weeks of delays, poor communication, and a failure to take ownership. Responses were slow and repeatedly referred to their supplier rather than resolving the issue.
The collection process was particularly unacceptable. Despite agreeing a mutually convenient date and time, this was not honoured. Instead, I was contacted by the delivery team with just 20 minutes’ notice on a different day, forcing me to drop everything and rush home.
Even after the chairs were collected, delays continued. Nearly a week later, I was told the refund would only be processed once the items reached their warehouse, with no clear timeframe provided, and my follow-ups were dismissed rather than addressed.
Contrary to the company’s response below, I was not advised of a 5-day refund timeframe. I was explicitly told that “once the supplier has received your items back, you will receive confirmation from us that your refund has been processed” — with no defined timeline given.
A full refund was only issued after I made it clear I would proceed with a chargeback through my bank. 2 minutes before this on their online chat, I was still being told the items had not reached their warehouse (not the supplier’s as I was originally told) and that I needed to continue waiting, making their explanation in their comment below false.
This was an unnecessarily long, inconvenient, and frustrating experience from start to finish. Poor product quality compounded by even worse customer service.
The response to this review does not reflect the full experience and only reinforces my concerns about how this case was handled. I have a full email chain documenting this and would be happy to share it should they wish to properly investigate.
I would strongly advise others to avoid.
23 mars 2026
Avis spontané
Réponse : House of Isabella
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and appreciate the opportunity to address your concerns.
We acknowledge your comments regarding the product quality and the issues you experienced with multiple chairs. This is certainly not the standard we aim to provide, and we understand how frustrating this must have been, particularly after requiring replacements.
We also recognise your concerns around communication and delays. While we always aim to respond as quickly as possible, responses are handled in chronological order, and there can occasionally be a delay during busy periods. That said, we appreciate that this added to your frustration.
In relation to the collection, we understand the inconvenience caused by the change in timing. Your request was raised promptly with our external courier, however as this is a third-party service, collections can be arranged either to a third-party warehouse or directly to our own. Scheduling and timing are dependent on their routing and availability, which can sometimes result in changes outside of our control.
To clarify further, we operate using both our own warehouse and third-party warehouses. Returned items may be received at either location depending on logistics, and this is a standard part of our process. As such, it is not unusual for items to be returned to a third-party warehouse before being processed.
Regarding the refund, we are unable to process refunds until the returned goods have been received and checked. You were advised via live chat that refunds can take up to 5 working days from the point the items are received. Your refund was processed on the 4th working day, in line with this timeframe, as soon as we received confirmation from our returns team.
We would also like to clarify that the refund was not issued as a result of the mention of a chargeback, but rather once the appropriate confirmation had been received as part of our standard process. We do generally advise against initiating chargebacks, as these can place funds on hold and may delay the process further.
We are sorry that your experience did not reflect the level of service we strive to provide and appreciate your feedback, which will be taken on board.
Smooth purchasing process
Smooth purchasing process. Efficient delivery. Fantastic range of products
3 avril 2026
Réponse : House of Isabella
Thank you so much for your kind words! We're delighted to hear you had a smooth purchasing experience and were happy with our delivery and product range. We truly appreciate your support and look forward to serving you again soon!
Great
Good range of items on website . Item was packaged well and received promptly delivery . Good experience overall and quality of item was good . Would purchase again without hesitation.
1 avril 2026
Avis spontané
Réponse : House of Isabella
Thank you so much for your lovely words! We're really glad to hear you had a great experience with us and that you were happy with the quality and delivery. Your support means a lot, and we look forward to serving you again in the future!
House of Isabella
House of Isabella. Excellent service, received item only a frw days after ordering. Will definitely shop with them again
3 avril 2026
Avis spontané
Réponse : House of Isabella
Thank you so much for your lovely review! We’re delighted to hear that you had a great experience with our service and that your order arrived so quickly.
Your kind words truly mean a lot to us, and we look forward to welcoming you back again soon. Happy shopping! 😊
I previously purchased a sun lounge and it has been fantastic.
I previously purchased a sun lounge with a side table and the quality was excellent. On using these , l decided to purchase the chair covers and was not disappointed.
Communication was excellent.
4 octobre 2025
Avis spontané
Réponse : House of Isabella
Thank you so much for your continued support! We're thrilled to hear that you're enjoying your sun lounge and side table, and that the chair covers lived up to your expectations as well. It’s especially great to know that our communication met your standards. Your feedback truly means a lot to us, and we hope you continue to enjoy your purchases!
Very pleased
Very pleased with my sculpture set. They were delivered more quickly than I expected and were well protected for delivery.
30 mars 2026
Réponse : House of Isabella
Thank you so much for your kind words! We're delighted to hear that you're pleased with your sculpture set and that it arrived quickly and safely. Your feedback truly means a lot to us, and we hope you continue to enjoy your purchase. If you ever need anything else, we're always here to help!
Great service
Very efficient service from Ava at House of Isabella, my questions were answered promptly and delivery was arranged swiftly to fit around my availability
2 avril 2026
Avis spontané
Réponse : House of Isabella
Thank you so much for your kind review! We’re delighted to hear that Ava was able to assist you efficiently and arrange delivery at a time that suited you. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your purchase and look forward to assisting you again in the future!
I found the light that i was specificly…
I found the light that i was specificly looking for from House of isabella and will be using this company again in the future.
30 mars 2026
Avis spontané
Réponse : House of Isabella
Thank you so much for your kind words! We’re absolutely delighted to hear that you found the perfect light with us. It means a lot that you chose House of Isabella, and we’re thrilled you had a great experience. We look forward to helping you again in the future!
I stubbled across House of Isabella…
I stubbled across House of Isabella looking for a console table. This morning I had the pleasure of live chat with Ava. She sorted my problem out quickly and placed the order for me. It was a very smooth process. This company will now be my go to website for interiors.
1 avril 2026
Avis spontané
Réponse : House of Isabella
Thank you so much for your wonderful review! We’re absolutely delighted to hear about your positive experience and that Ava was able to assist you quickly and smoothly. It means a lot to us that we could help you find the perfect console table.
We truly appreciate your kind words and are thrilled to become your go-to destination for interiors. If you ever need anything else, we’re always here to help.
Thanks again for your support!
Can not fault their customer service…
Can not fault their customer service and delivery. Lovely item
4 mars 2026
Réponse : House of Isabella
Thank you so much for your lovely review! We’re absolutely delighted to hear you’re happy with your item, as well as our customer service and delivery. Your kind words truly mean a lot to us and really make our day 😊 We hope to welcome you back again soon!
Fantastic find
I was browsing Google for a clock and came across here. I ordered a beautiful clock, it came extremely well packaged, delivered in quick time with a lovely, friendly delivery driver. I would not hesitate in purchasing from here again.
17 mars 2026
Avis spontané
Réponse : House of Isabella
Thank you so much for your kind words!
We’re absolutely delighted to hear that you had such a positive experience with us, from finding the perfect clock to the delivery itself. It’s great to know that everything arrived safely and that our driver made a good impression too.
Your feedback truly means a lot to us, and we’re so pleased you’re happy with your purchase. We look forward to welcoming you back again in the future!
I was searching for a birthday present…
I was searching for a birthday present for my daughter who is so hard to buy for. I found a large picture of Snoopy which I knew she would like. Problem was I only found it on late Sunday and her birthday was Wednesday. For a long shot I emailed the seller and made a big ask. My email was answered by Amelia and told me she would see what she could do. Would you believe it, the picture was sent by overnight courier and I received it on Tuesday. How good is that? Amazing service. Thank you so much.
24 mars 2026
Avis spontané
Réponse : House of Isabella
Thank you so much for your lovely review, Ann!
We’re absolutely delighted to hear that your daughter’s birthday surprise arrived in time and that she loved the Snoopy picture. It’s great to know Amelia was able to help make that happen for you.
Your kind words truly mean a lot to us, and we’re so glad we could be part of making the occasion special.
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
House of Isabella…exemplary customer service
I cannot recommend House of Isabella enough! My Hare ornament arrived with a broken ear, and Amelia Cliff responded immediately, handled everything efficiently, and kept me updated with thoughtful and friendly communication throughout. She arranged a replacement straight away, making the whole process completely stress-free.
The professionalism, kindness, and attention to detail from Amelia and the team went above and beyond. The Hare ornament itself is beautiful, and I’m delighted with it. A huge thank you to Amelia and everyone at House of Isabella — I will definitely be shopping with them again and highly recommend them to anyone looking for quality décor and excellent service.
21 mars 2026
Avis spontané
Réponse : House of Isabella
Thank you so much for your incredibly kind words, they truly mean the world to us! We’re absolutely delighted that you had such a positive experience and that you love your Hare ornament.
Amelia and the team will be so pleased to hear your feedback. It was our pleasure to help, and we’re so glad we could make everything smooth and stress-free for you.
We can’t wait to welcome you back again soon!
WALKER SIDE TABLE – LARGE GOLD
I recently went to purchase a side table for the beautiful lamp I had bought previously, however it was out of stock. I contacted the team who messaged me only days later to advise me it was back! I was stoked because it’s a beautiful glass top side table that sits perfectly in my lounge.
11 mars 2026
Avis spontané
Réponse : House of Isabella
Thank you so much for your review!
We’re absolutely delighted to hear how much you love your Walker Side Table – Large Gold, and that it pairs so perfectly with your lamp. It’s especially great to know our team could help you secure one as soon as it was back in stock.
We truly appreciate your kind words and support.
Bought a silk lampshade 2 weeks ago and…
Bought a silk lampshade 2 weeks ago and so pleased with it just bought a second one. Great quality and fast delivery.
13 mars 2026
Avis spontané
Réponse : House of Isabella
Thanks for the review! So glad you loved the silk lampshade enough to order a second one—great to hear you’re happy with the quality and delivery.
Love the product 5 star quality.
25 février 2026
Réponse : House of Isabella
Thank you for your feedback! We're so pleased to hear that you love the product and that it met your expectations for quality. We really appreciate your support.
Just got my order from House of…
Just got my order from House of Isabella and I’m really happy with it. Delivery was quick, customer service was great, and I love my new furniture bits. Everything looks lovely in my home. Would order from them again
13 mars 2026
Avis spontané
Réponse : House of Isabella
Thank you so much for your kind feedback! We're delighted to hear that you're happy with your order and that the delivery and customer service met your expectations. It's wonderful to know the new furniture looks lovely in your home. We really appreciate your support and look forward to welcoming you back again soon.
could be better
Overall Ok. I asked for 20% discount on next purchase following damaged item, but didn’t listened and gave me refund instead.
24 février 2026
Réponse : House of Isabella
Hi, so sorry for the oversight earlier. I understand you asked for a 20% discount rather than a refund. I’ve now sent you an email with a 20% voucher based on your original order to use on a future purchase. Thanks for your understanding.
This website is well worth checking out…
This website is well worth checking out.... They have an eclectic, classy range of products at reasonable prices.
If you're lookig for household and decorative items that are quirky and original, you'll find it at the House of Isabella. It's now my GO-TO-PLACE for such things..
23 février 2026
Réponse : House of Isabella
Thanks so much for your lovely review! 😊
We’re so glad to hear you’re enjoying our range and that House of Isabella has become your go-to place for quirky and original pieces, that really means a lot to our small team.
Thank you again for taking the time to share your experience with us, and we hope you continue to find pieces you love in the future!
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