Howards Motor Group - Howards Hyundai Weston-Super-Mare Avis 

Great experience. Brought in a car from another showroom so I could test drive both cars I was interested in and Stephen was really helpful with any questions we had.

Charlie made our experience very easy. Very helpful sales team. Very happy with the new car.

Really helpful sales team, answered all my questions and made me feel well looked after!

Charlie deakin was extremely professional, friendly and the whole buying experience was a pleasure.

Carlie deakin was very informative, took care to make the car right for us ,and helped us with a great experience.

I cannot complain about the quality of the work done, they seem to be rather good in that regard. But they are the slowest dealership I have ever had to visit for services. They took hours, 3 to be precise, to get my EV serviced and mot and when I eventually left the place, a horrible knocking due to a massive screw in my offside rear tyre too. Probably picked the damn thing up coming into the dealership, it looks a lot like the sort of screw that holds a splash guard in place and that noise was not there when I was on route to the premises. Car is now off the road for two days, very annoying. Not their fault but still irritating after such a long wait.

They must book several appointments at the same time then keep people waiting around for hours though because it really should not take 3 hours to MOT and service an EV.

I hope I never have to go there again because frankly taking the best part of 4 hours to get an EV service and MOT, including travel time is just excessive.

Very helpful knowledgeable staff.
Nothing was too much trouble. The whole process was made very easy.
We were given confidence in buying through Howards Motor Group.
Thank you

Charlie was our personal salesman.He was very helpful ,professional and gave us excellent advice and help on our needs for our purchase . I would recommend him and Howard’s Motors for your next visit .

Purchased a brand new car from WSM Huyundai. The salesman was superb. Only 2500 miles later i has a "drive to clear exhaust filter light" come on. At this point the customer service dissapeared. I was told i would have to wait 3 weeks for the car to come in and that i could not have a courtesy car. After complaining suddenly i received a call to say bring the car in 7 days later and that there would be a courtesy car for me. On arrival i was told that there was not a courtesy car and that i would need to wait 2 hours for the car to be looked at then book in again for the nwork to be carried out, After 1.5 hours no one had been near my car let alone look at it. I then took the car away and went to a competitor who immediately put the car in the garage, and rectified the problem in 20 minutes. Software update. Even though i was going to buy a 2024 model as explained to the salesman, i will not be using them again but take my business to a company who have not lost sight of who the customer is. After sales service is dusgusting. Cannot ot will not recommend this company. Following discussions with the garage and area manager, who both made apologies which were accepted. They have now made offer of rectifying the problem which again has been accepted. At this point i would say following the complaint they have bent over backwards to keep a customer happy and as such i have changed the rating

Stephen who dealt with us went above what was expected in dealing us a trade in car for another Hyundai also the rest of the showroom all very obliging

I took my Honda Civic 2015 to Howards in Weston for a service and M.O.T.
They told me that I needed new front pads since they were 100% worn and would fail the M.O.T.
I found this odd, since the front pads were renewed around 8 months previously.
I reluctantly agreed to this and paid £150 extra.

They also wanted to charge me an absolutely extortionate amount for fitting new front disks, but did not say that they actually needed replacing. I measured the width of these with a micrometer later and found that they were well within specification.

To add to this, after I got home I found that all systems were set to inconvenient factory defaults, all phone data had been erased, and the courtesy lights did not work properly.
I wonder whether they actually completed their diagnostic tests, because they rang me up later that afternoon to ask whether they could send someone to retrieve their USB diagnostic tool which they had left plugged into my car!

NOTE: After Howards had read this review, they rang me up and offered to collect my car and re-run the diagnostic tests.
This has ameliorated me somewhat, and just shows the effect of Trustpilot's website!
I did not take them up on their offer because I do not have the time. I can live without a courtesy light and the minor inconvenience of a factory reset.

Excellent service in buying a new car and delivering it to my home, nothing too much trouble, big thanks to Charlie.

I have been helped today by Andy Fassnidge via email and by Damon Hayzen on the phone and I have been super impressed with their service. I had asked for help from 2 other local dealerships (other manufacturers) over the last few days and was promised call backs but no one ever called. Damon particularly went out of his way to find me a solution and has been shown real duty of care and personal service. Great job guys.

Very imformative very pleasant guy (Charlie) could’ my do enough to help mr carey

Charlie Deakin has been extremely helpful in assisting with my car purchase.

Great experience and a pleasure dealing with Charlie who help purchase our next car

Was a great tour of the place good cars from charlie.

Just want to say a massive thank you to Charlie Deakin, Customer service was excellent, very helpful gent and knowledgeable. Keep up to good work ;)