Home Repair Network Limited Avis 

Very very efficient and clear communication

Your glaziers was a credit to your company helpful. Knowledgeable. And very talented also he has left a tool here .did a fantastic job well done.

Any insurance claim is stressful but Beth made getting our window replaced as easy as it can be. She was polite, helpful, unbelievably efficient with timely emails and phone calls requiring minimum effort on our part. Faultless service and I am very happy to recommend this company as it seems their staff are not only exceptionally well trained but also helpful and supportive. I’d give 6 stars if I could!

I have been fortunate enough to have Carolyn looking after my claim. She has been helpful, knowledgeable,professional and friendly. I have been kept informed all the way through. It's not just a job, the customer really matters. My claim is in safe and reliable hands. It is a pleasure to speak to her, and I know that if she says something will be done, it will. Thank you.

What a pleasure dealing with Nicola. Very friendly and willing to help. Great professionalism and an asset to her company

Nathan was Exceptional! From the minute he was my case handler right through to settlement he was absolutely brilliant. He understood the challanges with my particular case, he listened, he actioned and most importantly he continously kept me updated. Even when there was no update he'd call to say he'd just chased the 3rd party and if he hadn't heard by a certain time he'd chase again. He was also always one step ahead, once he'd heard back with the report he already booked the surveyor for me before informing me of the appointment. He always followed up with emails and kept me in the loop (sometimes just not knowing is more frustrating so this communication was really important to me). He was sympathetic, efficient and professional. Having a home disaster is always distressing but Nathan was a prime example of how insurance companies should be operating in this situation. I'll continue to use Aviva insurance and hope I never have to claim again but if I do I hope to get Nathan everytime. Someone give this man a raise :) Once again - Thank you Nathan!!!

Rebecca has been very thorough and helpful throughout. Made the process very easy - thank you

Very efficient service. And Beth helped me through the process in a very professional way. Highly recommended.

Beth has been a pleasure to deal with and I cannot fault her level of service; she has made a somewhat stressful situation a lot easier for me and I’m incredibly grateful for her hard work.

Thanks Beth!

Cheryl was fab! Communication was second to non, she was keeping us informed and didn’t fail to make sure we were happy with the work before the claim was closed!

In a tense moment, the team were empathetic, clear and quick on next steps and supported the very quick solutions and costings.

Responded quickly to my request. Friendly and efficient. Could not fault the service at all.

Very efficient service. Cheryl handled our claim, and she kept us fully informed and updated, even prompting us to follow up with the local repairer.

Excellent service received from Beth. She provided updates regularly and advised how best to proceed with the claim. It was a pleasure dealing with her.

Smooth and easy claim process for broken window pane via Aviva home insurance. Beth (the claims handler) was responsive and great to deal with. Thanks a lot.

Cheryl was very helpful and, importantly, communicated very well throughout the end to end process of dealing with our claim. Professional , thorough and kept to all process time promises. Made me feel relaxed about dealing with future claims if this is the sevice I'm going to get.

Terry

An excellent and super efficient service. Our claim was dealt with in a supportive and helpful manner - with a quick and easy settlement.
Thank you!

Cheryl was very helpful and, importantly, communicated very well throughout the process of dealing with our claim.

Beth was very helpful and (this is very important) communicated very well throughout the process of dealing with our claim. She also helped to ensure that our property was secured before the end of our working day.

I felt from the start that I was in good hands. The office staff communicated well and promptly and arranged everything very efficiently. The glazing company they engaged was professional, punctual and did a really good job. Thank you!