HSL Chairs - Bath Avis 67

Mine was a casual visit to the Bath showroom, just to browse and think about buying a recliner. I have recently moved to Bath and downsized to a smaller flat. My sofa is fine but my present 'comfy' chair is not so comfy any more... and it paled into redundancy against the excellence of the HSL range. Sue Wood is the manager of the Bath branch. Over the next 2 hours, on and off, we talked chairs and styles, comfort and specifics, until I virtually BEGGED her to order me the beautiful chair I simply did not want to leave. HSL do not use a commission basis for selling. Sue is an expert because she has been trained by HSL and has many years experience with them. She showed great interest in me as a customer and went out of her way to answer every question, but with absolutely no pressure. I felt like we were trying to match me with a chair I would love and enjoy for many many years. This is 'old-fashioned' excellence in Customer Service! I enjoyed the experience very much! So, thank you, Sue... and well done, HSL, for nurturing sales staff who love your beautiful chairs, sofas and beds and sell them with such joy.

We had already purchase a chair back in April the service is very friendly and helpful. So we decided to buy a other purchase of a foot stool. All the staff at HSL Bath we friendly and lovely Sue Julie.

Sales staff are very helpful and friendly makes an excellent experience. Delivery is very efficient also friendly and explained working of chair.

I took my reluctant husband to Bath showroom today for his new chair. Pleased to say Julie and Tammy were excellent and he will be getting his new Stressless chair on Wednesday morning. Brilliant service all round and special thanks to Julie who remembered me from last year when I had my new chair. I would highly recommend the service received at the Bath store, thank you

The assistant made sure the bed size was appropriate

We had a great experience at HSL Bath from choosing our furniture with some great advice to completing the the final payment.
Sue and her college's at HSL bath were both professional and helpful with an in-depth knowledge of the product range made choosing our furniture a great experience.

Staff were knowledgeable,polite and extremely helpful.

helpful, informative and supportive throughout our visit. I hope the chairs will arrive soon so we can begin to enjoy them

Jack and Martin deliveredand put together my bed on the 2nd June.
The staff were professional and friendly they shared the workings of the bed and all the warrantys excellent staff I couldn't praise the service they offered high enough.

After 55 years of marriage we decided we would treat ourselves to a new settee. We visited both Bristol and Bath stores and after great thought, and I feel, research we ordered two settees from the Bath store. Sue and Jennie were so helpful and that is why I have given it one star. They knew we were decorating and delayed the delivery date to accommodate this. The settees were delivered. The reclining settee came minus the necessary bolts and splitter cable although the driver found some 'spares' in his van. Once the settees were put together it was obvious there were some issues as the two halves of both settees didn't line up and there was a flaw in the material on one of the seats. The drivers were unable to rectify and reported back to the office. There was prompt response from the office who arranged to send a technician out to view and correct. The technician arrived and dealt with the flaw but was unable to level up the two halves of the settees. He concluded that there was no action to be taken as all issues which caused the two halves not to line up with each other was within their tolerance levels. We were still not happy so arranged for another technician to call and inspect. He was able to level up the recliner settee as it would appear it had not been bolted together correctly. The static settee however still did not align and remains one side higher than the other and therefore all stitching on the cushions are out of alignment with each other.
We asked for the settees to be replaced, but HSL hide behind this 'tolerance' label and say there is nothing more they can do.
Sadly, paying what we did for these two settees which wasn't cheap, we feel very disappointed. Regretfully we must now live with the disappointment of HSL not living up to the standards of workmanship we expected from such a respected company. Obviously our expectations did not match HSL’s standard of production. We expected perfection and sadly we didn’t get it.
Having been brought up in a family of upholsterers and soft furnishing experts I did know what I expected and now we have to live with these settees that did not meet our expectations at all.
Our order was placed in November 2024 and it has taken this long to reach a 'conclusion'.

Managed to help us in spite of the technical difficulties

Very caring shop assistant.

Very helpful staff in the Bath showroom. We went there on 2 occasions and on both times we had plenty of time to choose our sofa and chair. The second time was to choose the materials which takes a while but we were never rushed. Friendly and constructive advice and a cup of tea! Different staff on the 2 occassions - equally helpful.

Staff were very welcoming & carefully sized me up for the correct size of chair.
They ensured my knee & ankles were correctly supported along with my neck. Interestingly a Grande chair was found to be the best fit.
Coffee & biscuits were very nice too!

I drove my sister to your shop at Odd Down Bath and were greeted by 2 smiling ladies Julie and Sue my sister wanted to purchase a bed and found the 2 staff most helpful and knowledgeable after trying the 3 beds in store my sister
purchased 1 of them we were also given tea/coffee and biscuits which was a nice gesture.

We had previously bought from HSL and had been very pleased with the purchase. We returned to buy a second chair. Service is excellent, helpful , with sound knowledge of the products sold. Delivery last time was also very good and earlier than expected with very helpful staff.

Susan was very helpful & knowledgeable in organizing the right chair for me.

We had a very pleasing experience visiting the Bath showroom.
Julie and Sue were very friendly and helpful answering our queries and taking us through the options to help us make the right decision in purchasing our furniture.

My husband has Parkinson’s and our old bed just wasn’t working for him anymore. I phoned HSL as we’ve used the company before. They sent out sample mattresses to try . And a week later we have an adjustable bed. One team took away the old king size bed . No mean feat and set up the old one. Great job lads. Used HSL before and would certainly phone them again.

Everyone was very helpful and informative