HSL Chairs - Brierley Hill Avis 

93
•
TrustScore 5 sur 5

4,9

Unit 2, Port West Retail Park, Brierley Hill, DY5 1AJ Dudley, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The sales person Bev was friendly helpful but not pushy. We were able to speak to Bev each time we went into the store at Brierley Hill. We were unable to choose the delivery day as we had to fit in... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We visited your store at Brierley Hill on Sunday knowing that we needed a sofa and chair , your staff were really helpful and knowledgeable with their product knowledge. This morning we received a fur... Voir plus

Noté 5 sur 5 étoiles

What impressed us was the patience and helpfulness of the person who dealt with us at the Brierley Hill store. Bev also gave us good advice as we tried out various chairs and sofas, and later on cho... Voir plus

Noté 5 sur 5 étoiles

Bev @ Brierley Hill was great ... explaining options fully during the home visit, letting us try different models and making sure Mum had the most suitable chair for her needs. Great service!


À propos de l'entreprise

  1. Magasin de meubles
  2. aussi dans
  3. Fabricant de meubles
  4. Fournisseur d'équipement de mobilité
  5. Fournisseur d'équipement pour personnes handicapées

À propos de HSL Chairs - Brierley Hill

Écrit par l'entreprise

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Écrit par l'entreprise

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Coordonnées de contact

  • Unit 2, Port West Retail Park, Brierley Hill, DY5 1AJ, Dudley, Royaume-Uni

4,9

Excellent

TrustScore 5 sur 5

93 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(93)

4 398 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent service

Excellent service, bringing furniture to test into my home. Very good quality. Bev was Knowledgeable and helpful and very patient while my mother decided on furniture options.

2 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

A good experience

The sales person Bev was friendly helpful but not pushy. We were able to speak to Bev each time we went into the store at Brierley Hill.
We were unable to choose the delivery day as we had to fit in with when the transport was coming our way, which was a bit difficult. The delivery men were also helpful. One noticed a loose thread and an upholsterer can within 2 days and sorted the problem.

20 juillet 2026
Logo de HSL Chairs - Brierley Hill

Réponse de HSL Chairs - Brierley Hill

Good Afternoon
Many thanks for taking the time to leave your wonderful review . We believe all our customers deserve to receive a 5 star service at every touch point and I can see from your review and rating that on this occasion we have fallen short of our very high standard. I have all your details on file so I am able to look into this and once I have done so I will contact you directly
Kind Regards
Sharon Sanderson
Head of Customer Care

Noté 5 sur 5 étoiles

Great service from order to delivery

Paul and Numan were very efficient and thorough when they delivered my new riser recliner. They were friendly but professional as well. The chair arrived in only 4 weeks and is beautifully made. I love it. I would thoroughly recommend HSL from order to delivery.

16 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Professional, friendly and helpful

Bev @ Brierley Hill was great ... explaining options fully during the home visit, letting us try different models and making sure Mum had the most suitable chair for her needs. Great service!

18 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

What impressed us was the patience and helpfulness of the person who dealt with us at the Brierley Hill store. Bev also gave us good advice as we tried out various chairs and sofas, and later on chose a fabric.
We also found the store a pleasant environment to view the products and make our decision.
We are at the stage where we are awaiting a date of delivery of our chair and sofa. They felt very comfortable in the store, and are good for our posture.

31 août 2026
Noté 5 sur 5 étoiles

Excellent service

Visited store today & purchased a chair. Bev, the assistant was extremely helpful & knowledgeable.
No pressure to buy. Would suggest visit this store.

16 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

We visited your store at Brierley Hill…

We visited your store at Brierley Hill on Sunday knowing that we needed a sofa and chair , your staff were really helpful and knowledgeable with their product knowledge. This morning we received a furniture brochure through the post which helped us to confirm our choice. Re visiting the store today we were given a very friendly welcome, and our purchase was made so easy , we can’t thank your staff enough, they are great 😊

16 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service at HSL Brierley Hill.

This was our second visit to HSL at Brierley Hill, and we received a warm welcome from Beverley. Bev enquired as to which items we may be interested in, this being a good Back Support Chair. We were directed to items that may be suitable and then offered a nice cup of tea and biscuits. We were not pressured into making a purchase, just left to try different chairs out in our own time.
Bev was very helpful with different suggestions, on support etc.
We did purchase a chair and look forward to receiving it.
The store was very clean and tidy and everything displayed nicely.
All in all, what sets HSL apart is the brilliant customer store experience. You are treated as a customer should be!

6 août 2026
Noté 5 sur 5 étoiles

Bought a riser recliner from the…

Bought a riser recliner from the Brierley Hill store. Our sales person Wendy was lovely and very knowledgeable. Our delivery team Paul D and Jon were great. A delightful experience and a fantastic product. Chair us excellent quality and worth every penny

4 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Purchase of Chairs

My wife & I were very impressed with Sam who helped us choose & try various chairs that we wanted to purchase. Sam was empathic, listened carefully & gave sensible advice accordingly. Sam was new & was helped by Ray. Overall well done we would recommend HSL.

2 août 2026
Avis spontané

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