HSL Chairs - Brighton Avis 

First class customer service and UK manufactured, high quality furniture.
Saturday 17th January
We were treated to first class service from the moment we stepped into your showroom to the moment we left.
Claire greeted us at the entrance and welcomed us in(helping my 90 year old mother at the entrance) and offering help with our coats. She then politely asked if we needed assistance which we welcomed. After explaining what we were looking for, Claire showed and demonstrated some options to us. She listened to our needs and did not take us on a high pressure sales tour,but was able to satisfy all of our questions about the chairs and their workings and orthopaedic advantages.We were never made to feel rushed and really enjoyed our tea and biscuits.
Nothing was too much trouble for her, and she even fetched a larger sample of mums selected chair material so she could get a better idea of the fabric.
Of course we placed an order, and cannot wait for the delivery. Every retail sales team could learn about proper customer care from Claire. She was a breath of fresh air in this high pressure sales society we live in.

Chair went wrong,7 days till someone could look at it,£4000 6months old

We received a very warm welcome, Kerry was very knowledgeable, she provided all the info we needed then left us a short while to give us time to make our choices without feeling at all rushed. Kerry was a pleasure to deal with and we are very happy with our purchase.

A warm welcome on arrival with an offer of refreshments. We arrived with questions which Kerry answered succinctly. Our decision made, Kerry processed the order, explaining the costs in detail. All the staff were pleasant and no pressure was put upon us at any stage.

We were very impressed with the salesperson Joshua who had a good knowledge of the products. We were warmly greeted on entering and offered refreshments if required. Josh took time to listen to our requirements and then showed us several options for the living room chairs that we wanted. When we selected a particular chair he made sure that they fitted in all respects even down to ensuring that one chair was slightly larger than the other for one of us. He also showed us many different fabric styles to choose from. We can highly recommend the Brighton HSL operation for service and quality.

We walked into HSL this my and was greeted by Kerry, with a warm smile. She asked what we was interested in, so we said recliner chairs, she was very informative and explained the variations, to the all singing dancing to the basic ones. What a lovely personality she had ended up buying the best. What a lovely person she was and how she looked after us was great, in the end I bought what I came for. Now I am waiting delivery, excited old boy.

Fantastic service from start to finish very happy with my new furniture. Martin and Leon were very helpful.

UPDATED….following my previous review, customer service Team Manager Simon, took control of the issues and everything was sorted. A full refund received and the chair collected. Overall, the service we received from HSL was good, it was just a break down in customer care and poorly supplied chair by Stressless which was rectified by Simon, thank you.
We paid for a Stressless Chair, purchased through HSL in August 2025. The chair was delivered 10 weeks later. The chair was not as seen or displayed in store. We contacted HSL and sent pictures in the day of delivery to show the defects with the chair. We have then waited for over a month for an inspection, which HSL informed us had to be done before they would agree to collecting the chair and providing a refund. The technician visited on 14.11.25 and confirmed the chair was defective. So 4 months into dealing with HSL I still have no refund, a chair I can’t use and no response to 2 phone calls and 2 emails despite assurances that someone would call back yesterday. Would DEFINITELY NOT RECOMMEND.

The Hove Store. Joshua was brilliant, knowledgeable and very helpful ..tea and biscuits whilst seated in the style of chair I purchased was excellent. No hurry , no pressure just brilliant customer service. Can’t wait for my new chair to arrive.

I was very fortunate to have Josh help me. Josh was very knowledgable and patient, and had very good ideas of what I wanted in an armchair recliner. A pleasure to be served by him.

Visited Hove branch today to look at a particular chair that I’d seen online. Clare was great. Very friendly and helpful and gave me honest advice. The chair I wanted wasn’t suited to me and she helped me choose another which is much more comfortable. Although the chairs are higher priced than others they are made in Britain and very good quality. The customer service I was given also makes the price worth it. I might have ordered something online and regretted my decision but now looking forward to receiving a chair that will ensure my comfort.
Lovely, relaxed atmosphere in the showroom and Wilson dog enjoyed his biscuit treat too! Thank you Clare (and Megan)

I visited the Branch in Newtown Road, Hove.
I dealt with Clare and Kerry and cant praise them enough. The service I received by both of these ladies was fantastic. I left after buying 2 sofas that are exactly what I wanted. I cant wait till they are delivered and I hope the rest of the service that I receive from HSL is as good. A definite 5 star

We felt welcome when we arrived and Megan went through the range of 2 seater. sofas, the available colours and gave us a quote there was no rush

We visited the Brighton &Hove HSL store 6 days ago having already been given some helpful information on depth and height of sofas as well as fabrics and protection product the week before.
Having further measured out our sitting room felt satisfied that what we would order would fit our room without overcrowding it.
Ordering the furniture was easy with Megan and we were not rushed in anyway.

Very good and helpful service at Brighton & Hove store by Clare. Delivery of my chair was quick and efficient, and I am now sitting very comfortably, thank you! Highly recommended.

Purchased a fabulous armchair from HSL in Hove. Professional courteous and knowledgeable service in the shop. Thanks Lesley. Absolutely delighted with my chair, it is both beautiful and comfortable. I couldn't recommend the company more.

Staff in the shop friendly, knowledgeable, helpful. Office staff friendly and helpful. Delivery arrangements went smoothly, with friendly delivery staff who were happy to bring the furniture up to our fifth floor flat. Unfortunately the sofa arrived with
damage to a corner of its back - bent metal, together with a loosened fixing spike, and a tear in the fabric. . My husband and I managed to make a satisfactory repair that same day with a hammer and a needle and thread, but even so we reported the damage to the office. We've been reassured that should our own repair fail at a later date, a technician would visit at no charge, to make a further repair. All in all we would recommend HSL.

I took my elderly mum to the Hove branch of HSL today to purchase a sofa and armchair that mum had already researched and seen advertised. We were greeted by Megan, the store manager, who was extremely welcoming and informative without being pushy or trying to do "the hard sell" . Megan was respectful throughout and very knowledgeable on all aspects of the products. What could have been a stressful process was a pleasurable stress free one and this was due to Megan's kindness and excellent treatment of us both. I highly recommend visiting the store as it was clean and spacious with a large range of furniture. Good customer service these days is unfortunately rare, however Megan restored my faith that it does still exist. Thank you!

We visited the Brighton store today and were greeted by Megan who welcomed us with her friendly manner. My mother had researched the chair that she was interested in but Megan took time explaining how she may need one that fitted her height to ensure premium comfort. She spent time with us but we didn’t feel pressured into buying anything at all. Mum bought a Sinatra chair and appreciated the workmanship and build of this chair and we chose the material that suited mums lounge . Mum then looked at the beds and Megan helped her to choose the right bed for her . The whole experience was fun , helpful and we felt very comfortable selecting our choices. The store was clean and we enjoyed a nice coffee and biscuit while we completed the paperwork. Thank you Megan for all your help today

Superb quality. Best you can buy. So comfortable. British manufacturers.
Excellent customer service Hove site