HSL Chairs - Burnley Avis 

Tracy and Paula were an incredible duo helping my mum secure the right chair and sofa for her home. Their patience, care and attention was perfectly executed with a stellar service. We highly recommend coming to HSL Burnley for your sofa and chair needs!

The two ladies at the Burnley store were so kind and attentive didn't push us into anything,we love the chair. Thankyou.

Having had a great experience buying our new furniture we faced getting it home to Hesketh Bank, over an hour away. Once again Paula was very helpful and put us in touch with Duncan.
Duncan is great. We arranged a date and time and Dunan delivered, installed and was away. No fuss, just a professional, cheerful gentleman.

I dealt with both the Norwich and Burnley HSL stores. Both were outstanding in their customer service, both Michelle at Norwich and Jill in Burnley were very efficient, knowledgeable and very caring in dealing with our order.

The chair was delivered on time by the 2 Danny’s.Very polite and friendly.Very happy with my purchase so far.

Jill was great, showing my mother around the showroom and letting her try lots of different chairs. She explained everything very well, gave my mother all of the relevant options, and even managed to arrange delivery within about an hour of purchase (as bought chair from showroom floor). Delivery was quick, smooth and straightforward. Could not complain at all about the purchase and delivery process at all.

We purchased a chair from HSL Burnley branch about 6 months ago excellent service throughout. Today we found our new kitten had gone under the said chair and both being elderly did not know what to do, so I rang our local showroom at Burnley and explained our dilemma and that we were panicking on how we could get her out with all the mechanisms . Within 20 mins 2 lady staff arrived at our doorstep, Paula and Val , All I can say is that they went above and beyond to get our kitten out from under the chair safely, they understood all the mechanisms and knew just how to move the chair without hurting the kitten, we are deeply grateful and can guarantee to any future customers to go straight to HSL for furniture. They are all extremely knowledgable on their products and nothing is to much trouble, HSL furniture is second to none.

The choice was good and the service with Tracy was excellent, thanks for a no pressure choice.
Regards Brian

From getting in my car,i told my wife i dont want a NEW RECLINING CHAIR,what i have is OK.2 hours later,£1280 lighter in my bank balance,delivery Monday,a New Chair will arrive.Val and Jill were very helpful,NO hard sell from either of them,just let me look at what would be OK for my Posture etc.A very nice,well set out store,Quality products throughout,a nice Brew,and a good laugh,no complaints,Val and Jill,THANKYOU.

From walking through the door you're made very welcome. Relaxed atmosphere no pressure no hassle. Jill was really helpful and friendly (she makes a lovely cup of tea 😀) everything was explained fully. I will certainly be visiting the store in Burnley again. Thank you HSL

The whole experience we had at the Burnley HSL store was second to none. The staff were on hand all the time, particularly Jill our Comfort Specialist was very knowledgeable, professional on hand all the time while we were there. It was a very relaxing rewarding experience, thank you. My husband is getting used to the chair we purchased using it a little more each day, he really looks comfortable sitting in it either just as a chair or with the footrest. Thank you.

S. Hargreaves & family

We went into HSL Burnley to look for a powered recliner for my wife and with the help of Val we spotted one that was just right and reduced. Val was very helpful and took her time to guide us through the process of deciding.
A bonus was it was delivered the same day

Visited Burnley branch yesterday to check out recliner chairs... purely as an exploratory exercise...
Left store having bought two chairs!
Val & Jill were friendly and welcoming from the moment we opened the door and went on to be most helpful and knowledgeable throughout.
Since Burnley is an outlet shop, the instore stock was available heavily discounted over ordered items.
Buying quality chairs at less than half-price was most satisfying.

Just bought a fireside chair from HSL Burnley would like to thank Val &Jill at the store for all their advice hospitality nothing was to much trouble made us feel at ease .
Also Duncan who delivered it within the hour of purchasing it
What a team thank you all

Staff were kind

The staff were welcoming and very helpful. Explained all the features of the different chairs they showed us and then allowed us to spend as much time as we needed to make our choice.
The chair I chose is exactly what I wanted and at a great price, too.
Definitely recommend a visit to this showroom if you are looking for furniture that is tailored to your requirements.

Very helpful, friendly, and knowledgeable staff nothing was too much to ask

Paula from Burnley was my comfort specialist and the job title fits her knowledge 100%. The service was first class after going round multiple stores not finding what was suitable I dreaded another store, but from walking through the door I got such a welcome, offered a coffee and got a service that you just don't see nowadays. No high pressure sales, let us look round till we found what we wanted. Once we had Paula helped us with all our questions and made sure that everything was right for us. We went home knowing that we had the right furniture and a first class service, I would highly recommend this store no infact it's the only shop you should ever need from lounge to bedroom. Wish we had gone there first it would have saved us loads of time please go to this store and trust me I don't recommend stores lightly and hey the coffee is first class too. Quality and price excellent too. Thanks Paula from Burnley you're a star.

Great personal service. Stafff very knowledgeable. We are delighted with our purchase would definitely recommend