HSL Chairs - Cheltenham Avis 

Nice people and easy to communicate with.

Our visit to the Cheltenham store was incredibly productive, and we're so glad we decided to go. The credit goes to Pauline, who was exceptional throughout the entire experience.
She was extremely knowledgeable, patient, and took the time to answer every question we had. She guided us through all the available options without ever making us feel pressured. We especially appreciated how she gave usSee more

Very good service and help at your Cheltenham store. We got good information and afvice

Visited Cheltenham store after allready purchasing chair at another store 10 minutes previously,as we wanted options.Informed assistant Gemma we were only window shopping .She was very attentive and helpfull explaining all options to my wife who has had hip replacement and faces another soon.My wife found a riser recliner chair that was perfect for her with Gemmas direction..We left thanking her for her assistance went and cancelled the previous chair purchased at another store,came back and purchased the chair shown us.professional and attentive service,not to pushy well informed sales staff at this store thankyou

Lorraine was really helpful and showed a good level of knowledge about the stressless chair i purchased. I think HSL is a fine place to purchase your furniture from.

The knowledge that Pauline (Cheltenham branch) had was invaluable. She guided us through the different options that were in store and even managed to source a chair that was available for immediate delivery. We also chose a bed and, once again, her advice was much appreciated in finding the right bed for mum’s disability.
I would highly recommend HSL Cheltenham (Pauline) for her caring and kind nature in helping mum choose the furniture that she needed.
She has been using the chair and bed for a few weeks now and is finding them very comfortable and much easier to get in and out of.

Customer service.
No pressure whatsoever.
Personality and sense of humour.
All attributed to staff at cheltenham branch.
Lucy served us. She had all the info at her finger tips and helped with any queries/suggestions.
Other staff did not interfere but helped when necessary.
Extraordinary in this day and age.
That’s my experience and I tend to be a bit critical.
Well done HSL

I was kept fully informed of expected delivery time and it hppened.

Lorraine from the Cheltenham store was really helpful, got exactly what we were looking for, great service! Thank you.

The sales lady was very helpful.
My wife uses a wheelchair. and does not move easily.The sales process was calm and unhurried with a genuine desire to find the most comfortable chair .

Staff knew exactly what we were looking for and very helpful

Staff were very helpful, pleasant and took their time also good service.

Helpful staff available for information without being 'pushy'.
Would liked to have a range of more contemporary fabrics available.

Lucy was very helpful regarding choosing the right Stressless chair for us. Going through all the options from choosing the leather, colour, style, payment and optional finance.

We were served by lovely assistant called Jemma who was very empathetic and patient.

Welcomed as we entered and most helpful with any questions we asked,given lots of advice and left alone whilst we discussed our options with no pressure to decide. Spent a lot of time trying different chairs and given coffee and biscuits whilst we tried them a nice touch.

Helpful staff.
Not pushy

Very good prompt and personal service

We were welcomed at the door by Lorraine, who then took charge of our visit, showed us to the armchairs we were interested in, and helped us choose the right size, fabric etc. She was friendly, knowledgeable and courteous throughout

Great experience dealt with by Jemma who knew both the product and the way to determine it's best use. Never pushed to make a decision, once I did the transaction was straightforward and competent, always with tact and in a friendly manner. Recommended.