HSL Chairs - Farnborough Avis 

We are very pleased with our new chairs which were delivered today by Jason and Ashley. They were helpful and polite. Excellent service.

the Farnborough location staff were excellent,Nothing was too much trouble and a lot of time was given to us.The delivery was first class and was installed in no time ay all.The product looks and feels perfect but time will tell.Only slight nag was in trying to pay.American Express for a time was not possible to use for some reason but eventually was.

In-store service was excellent, helpful and unhurried. We had plenty of time to compare seats and to sit for a good period in the one we settled on just to establish that it was the one that suited us.
We considered we got a good deal and are very satisfied with the chairs. However, there was a hiccup with delivery as the warehouse only loaded one chair. The delivery team took up our case with the office, which involved us showing our order sheet to them which finally convinced the office that the mistake was at their end. No complaint with the two chaps that brought us the initial chair. They arranged a date for delivery of the second chair which was delivered by a different team. They were equally helpful and we are happy with the second delivery. Had the two chairs arrived together, as intended, then we would rate this a 5 star service. Final little comment, could have done without the Trustpilot request after the first delivery!

Gillian was extremely helpful when I was choosing the chair I wanted. She made sure it was exactly the right size for me and also found a sample of the material of the chair so that I could double check that it would match the chairs we already have.
Your drivers were delightful and very helpful. Also they arrived exactly on time as promised from the initial phone call.

Visited Farnborough Branch on Tuesday 12 August 2025.From the time we walked through the doors we were made to feel welcome .The Consultant Karen Godfrey was knowledgeable, highly skilled and professional.

When AnyJunk let me down and didn't turn up to take my old bed and sofa away, Edwin and Garry went above and beyond, dismantling the old furniture and piling it neatly outside the property for when AnyJunk finally bothered to turn up. They then went on to install my new furniture, patiently positioning it where I wanted and showing me how to use the charger and recliners.

The whole experience was delt with professionally and with care. The delivery by Ashley and Jason was done with great care and speed. We found them very friendly and efficient.

We went to the Farnborough showroom and asked to be measured for a chair. Alex took us through the whole process carefully and ensured my husband had a chair which fitted him and he could use the controller. We were offered refreshments and the opportunity to pay in store rather than over the phone for the final instalment. Everything was done clearly and kindly at a pace which suited us.

I just wanted to say how satisfied I am with hsl chairs. Karen who sold me my chair went through everything I needed know. She told me when I would be contacted about paying the balance. I was then informed about delivery I could choose my delivery date. I was text what time the delivery would arrive. I was then half an hour delivery. Jason and Andrew the delivery men were lovely even though it was not easy getting my chair through the door, they made it work. They also took away any packerging with them. Jason went through the instructions of how to work my chair before he left.
I would thoroughly recommend hsl.

The HSL showroom in Farnborough Hampshire was a lovely experience, the staff member Gillian was very helpful and experienced in considering our health needs in choosing a chair in regards to our physical condition and requirements. It was just like going back in time to the standards Britain had in the 1950s , My wife and I spent a long time deliberating over furniture we sampled while enjoying refreshments of tea and cakes , we had many questions that needed answers and they were meet in depth and knowledge of chairs that helped us choose a chair that answered our individual needs . The chairs we chose were made to our individual measurement's and in the fabric and colour we wanted, all the advice and supporting admin, care of furniture was followed up with us . delivery time indicated between 6 to weeks ,and was delivered in 6 weeks by HSL team Conor and Aidan both prompt of time and efficient in our positioning of chairs to our liking in the sitting room and the connection to the plug socket. The use of the hand button operational indicator for the chair and safety of the mechanism, instruction of battery care . Conor was very knowledgeable and experienced , believed in the company family run business and products , and good solid training given to staff . HSL is highly recommended by us .

Karen, the sales person who dealt with us was charming, knowledgeable and exceptionally interested in helping me choose a chair and spent a great deal of time explaining the merits of each rise and recline chair.
In accordance with the HSL policy, we were offered refreshments by Karen which also served to make our visit even more pleasant.
The whole atmosphere of the unit was calm, light and very conducive to choosing the right product.
Many stores could learn a great deal from HSL’s approach to staff quality and store atmosphere.

Visited the Farnborough HSL , it was a very pleasant experience. We were looked after by Alex who was very helpful and patient he even seemed to have a certain knowledge of my wife's back problem which made explaining her needs much easier. I was a bit dubious regarding the different sizes in the chairs but when Iwe tried the different sizes i was surprised in the comfort difference. Overall an excellent experience, he even made us a coffee, very pleased.

Very pleasant staff, discussed needs and all very efficiently dealt with, looking forward to delivery in due course.

Our experience choosing the chairs at the Farnborough branch was very pleasant. The young gentleman, Alex,who served us was very good, his knowledge of the products was excellent and he was a credit to the company. The chairs arrived today and we are very pleased with them. The two gentleman who delivered them were very good and courteous
and set them up in our lounge speedily.
All round very happy.
Peter Harrod

SUPERB SERVICE AND PRODUCT QUALITY. MET AT THE FARNBOROUGH DOOR BY KAREN AND AFTER A DICUSSION TO ME TO A RIPLEY RISER/RECLINER. I LIKED IT BUT KAREN THEN SHOWED ME TWO OTHER MODELS BUT I WENT BACK TO THE RIPLEY,. KAREN THEN ( AFTER BRINGING ME TEA AND BISCUITE S ) THEN TELLING ME HOW TO OPERATE IT LEFT ME TGO MY TEA FOR ABOUT 15 MINUTES TO RELAX IN THE RIPLEY. I THEN BOUGHT IT . SUPERB !

We received our beautiful Luca sofa’s today.
We purchased them from the Farnborough store in Hampshire. Our furniture consultant in the store Gill and her colleagues were very polite knowledgeable and professional, the whole process from choosing the suite to placing the order was very relaxed and pleasant. All queries and questions were answered.
On the day of delivery the drivers Jack & Martin were very prompt on their time estimation, they were also very polite and professional. They brought dust sheets to make sure our floors were protected.
We could not rate HSL furniture, store colleagues and delivery staff highly enough and would encourage anyone looking for style and comfort to check them out.

Martin and Jack delivered my chair. They were courteous and very quick. They made everything easy, and I thank them very much.

Delivered speedily by happy friendly people, credit to you/them, fast and efficient. V pleased that we chose yourselves. Good information at store

Visited the Farnborough store with my elderly parents. The lady was extremely helpful and informative and efficient from start to finish. The chair was delivered extremely quickly the delivery team were very helpful and polite. The company was a joy to deal with from start to finish and my Dad is enjoying the chair. I would fully recommend!

Excellent service.
Paperwork and delivery process clearly explained.
Thank you.