From the moment we walked into the shop we were treated as important guests. Once we had explained our issue the help and expertise came to the fore. The knowledge of the chair options available was... Voir plus
Établissement
Changer d'établissement18-20 Reading Road, RG9 1AG Henley on Thames, GB
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Lisez les avis des autres
We were greeted by all members of staff. Katherine was our assistant who listened to our needs she was very knowledgeable and helpful. We were not rushed even though there were more customers coming g... Voir plus
Our chair arrived exactly on time on monday and is just what we wanted. So, many thanks to George in the Henley showroom for patiently guiding us through the options. ensuring that we chose the right... Voir plus
Visited Henley showroom, greeted by Tony who was immediately friendly, helpful and charming. No pressure to make a quick decision - given the time to wander freely and find what suited us. Spent a... Voir plus
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Fabricant de meubles
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
À propos de HSL Chairs - Henley on Thames
Écrit par l'entreprise
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Écrit par l'entreprise
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Coordonnées de contact
18-20 Reading Road, RG9 1AG, Henley on Thames, Royaume-Uni
4,8
Excellent
60 avis
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All staff very pleasant and helpful…
All staff very pleasant and helpful from shop floor to delivery. Kept us informed. Delivered when promised. Quickly and efficiently installed.
17 juillet 2025
Avis spontané
Absolutely excellent customer service
Absolutely excellent from the lady who dealt with in an honest knowledgeable way listening to our needs(sorry can’t remember her name in Henley). Delivery was sooner than expected and on the day both Martin and Jack could not be more friendly and helpful. Excellent customer focus from start to finish. Will definitely recommend HSL to friends etc.
11 juillet 2025
Avis spontané
The Himola chairs delivered today are…
The Himola chairs delivered today are excellent. The guys delivering chairs were on time and very helpful. Highly recommend HSL service and team.
13 juin 2025
Avis spontané
The atmosphere in the store
The atmosphere in the store, the individual attention of Katharine and her knowledge, the lack of pressure to purchase and , of course The Chair. Then the efficiency of the purchase and delivery.I sit in the chair as I write with a smile on my face. Thankyou
28 mai 2025
HSL the company with star quality …
Prompt and very helpful service both with Jo at Henley on Thames and the delivery team Jason and Ashley.
19 mai 2025
Easy to choose
We needed chairs to cater for our needs now that we are older. Ordered a catalogue to look at then visited the store in Henley. Good choice of chairs to try and fabrics to choose from. Samples available to take home. Staff very patient and helpful.
Jack and Martin delivered and assembled the chairs. Very efficient and helpful. Chairs very comfortable.
30 avril 2025
Great service from start to finish!
Great service from start to finish! The chap in the shop was extremely helpful and patient ensuring mum got exactly what she wanted/needed. The delivery guys let me know 20 before arrival so that I could get to mums before delivery. They were really friendly and explained everything so mum felt totally comfortable. Would highly recommend
30 mai 2025
Avis spontané
Chair purchase
Marta in the shop was extremely helpful and gave us masses of time.
Delivery and installation from Jason and Adrian was quick, courteous and efficient.
29 mai 2025
Avis spontané
Went to Henley branch
Went to Henley branch. Easy to find - easy parking. Staff very welcoming - knowledgeable - showing all products available. Very quick delivery slot - good communication from Conor and Ashtor delivery lads. Good instructions from Conor and also quick assembly of chair. Good experience
29 mai 2025
Avis spontané
Kevin in the Henley branch was very…
Kevin in the Henley branch was very helpful in picking the Chairs l choose. Excellent service.
11 mai 2025
Helpful staff
The staff at the Henley on Thames shop were very helpful and let me try out the chairs for a long time. Then some other staff from Milton Keynes came to the house to help me decide the fabric which I found most useful rather than choosing in the shop.
2 mai 2025
The pepole in the show room were very…
The pepole in the show room were very friendly and helpful. They understood our needs and advised us as to our best options.
7 mai 2025
Friendly knowledgeable staff
Friendly knowledgeable staff. I didn't feel rushed or obliged to buy anything.
23 avril 2025
Professional, reliable company
We bought a dual-control adjustable bed with Hypnos mattresses. At every stage, interaction with HSL was good: in the showroom, by phone and email and finally when the bed was delivered and assembled by Edwin and Garry, who arranged for the replacement of a damaged slat. And the bed is lovely!
22 avril 2025
Avis spontané
the sales lady was so helpful and…
the sales lady was so helpful and explained every thing very clearly and answered any questions and made sure we un stood every thing
17 avril 2025
From entering our local store
From entering our local store, to delivery and installation, we were impressed by the friendly, knowledgeable staff and the high quality of the products offered
17 avril 2025
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Helpful and friendly advisor
Helpful and friendly advisor
I'm waiting for my sofa chairs to be delivered by next month. Once I get the delivery then I can rate my experience
3 avril 2025
Réponse de HSL Chairs - Henley on Thames
Good afternoon,
Thank you for your review, i am delighted to read you have enjoyed your experience with HSL. I am sorry to see we have fallen short of our usual 5 star service, would you be so kind as to email me your feedback on how we could have improved the service.
Kind Regards
Lauren Elliott
Customer Care Manager
lauren.elliott@hslchairs.com
Lovely suite
Kevin at the Henley shop was very helpful in finding the right chairs & settee for us. We're different sizes so I needed a small chair and my husband a standard size. Staff helped us to choose the best fabric match and the furniture was ready earlier than expected. Edwin and Garry delivered the furniture on time and we're careful when negotiating the access to our lounge. We are delighted with our chairs - both just thr right size and tgr whole suite fits our lounge well. Thank you HSL.
26 mars 2025
Avis spontané
Efficient, Helpful and friendly
Very efficient and helpful sales staff as was delivery crew Jack & Martin. Thanks will shop again!
20 mars 2025
Avis spontané
We had to have a second visit because…disappointing first visit
We had to have a second visit because on the first occasion, only one chair was brought and we had requested two sizes so that we could choose. The second visit was much better than the first one
11 mars 2025
Réponse de HSL Chairs - Henley on Thames
Good morning Mrs Buck,
Thank you for leaving your review.
I understand your frustration with the first visit. HSL strive to provide a seamless experience and I would like to apologize for the inconvenience caused by the missing chair. I am glad to hear that the second visit was more satisfactory.
Kind regards,
Simon Watson
Customer Care Team Leader
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