HSL Chairs - Ipswich Avis 

I visited the Ipswich store with my wife and daughter at the beginning of July to look at some new chairs. My wife has dementia so shopping of any kind can be a stressful experience . We were attended to by two lovely ladies, Emma and Lucy who couldn’t have been more kind , helpful and understanding. We spent nearly two hours in the store and had tea and biscuits. What could have been a stressful experience turned out to be a very enjoyable one and we look forward to our new furniture arriving,
Thank you to Emma and Lucy and the gentleman who also saw us from time to time - I think Shef was his name. I apologise if not.

Jason and Ashley delivered our chairs a couple of hours ago, they were polite and friendly and told us about the emergency batteries in the event of a power cut (so we wouldn’t get stuck in our chairs unable to get out)! Great service, thank you.
Christine and Keith Freeman

Lucy, our comfort specialist , was so knowledgable and explained in detail the working of each chair even down to showing how to change the battery at least every year. We were astounded by how much information she had stored in her head!!06

Excellent customer service. Emma and Lucy spent a lot of time helping find the perfect chair for each member of the family, explaining exactly the right proportions needed to support your back. There was no rush or pressure, we even had tea and biscuits from Sheff! Highly recommend

staff were very helpful and not at all pushy answered any questions we asked so all together satisfied this is the 2nd chair i have bought from your company and am looking forward to my delivery a.s.a.p.
Brenda Woodward

Sonia and Lucy from the Ipswich store were brilliant - so helpful, very knowledgeable, nothing was too much trouble on all 3 occasions and I didn’t feel rushed or pressured.

Called on a whim and saw the Strawberry Thief fabric on a Buckingham chair and loved it so much we ordered a chair and a 2 seater sofa, the staff were very welcoming, friendly and informative and very helpful with our order, along with a cool drink on a very hot day.
We wouldn’t hesitate to recommend HSL to friends and family.

We were given a warm welcome by Marie at the Ipswich branch.
She was kind, gentle and supportive in helping my elderly Mum choose a chair that was right for her.
She recognised the difficulties my Mum had and worked tirelessly and successfully to provide a solution that worked.
Mum went in feeling down and came out with a big smile on her face.
Thank you Marie

The staff at the Ipswich branch have been incredibly helpful,polite and very informative about my choice of product. As yet I have not received my purchase, so cannot comment any further

We found the two salespeople very informative, and listened to our needs, gave us time , not pushy at all. It was a very pleasant experience allowing us time at home with all the leaflets to make our decisions. Thank you to the both of them .

Wayne and Andy delivered my chair that I had ordered from the Ipswich showroom. They phoned as promised 30 minutes before arrival so I was ready. Both were very friendly and courteous. They were very professional and careful as they brought the chair in.
Andy explained how the chair was operated and gave me a demonstration. He then placed it exactly where I wanted it.

Lovely early delivery from Raymond and Armani who were very courteous and explained everything to do with the chair very clearly, a perfect service, thank you.

Such a positive all round experience, from speaking to the team in the Ipswich branch over the phone, to visiting the store and dealing with their friendly, accommodating staff, right through to the delivery and assembly of the sofa (thanks to Raymond & Armani).
I’ll recommend HSL to anyone wanting comfortable seating and a professional customer service

We visited the Ipswich showroom as I needed a new chair for my recent back and neck issues. I found Lucy and the staff very helpful and friendly. They helped me choose the right chair for me with no pressure. We were also given coffee/tea and biscuits which was very nice of them. I went back a few weeks later to order the chair and again they were all extremely helpful, especially when I found another chair that was more suitable for me than the original. Nothing was too much trouble

Following reporting a problem with my Riser/Recliner chair Yesterday Technician Simon came to repair my it,
After 2 previous technicians came to sort out the problem and didn’t
Thankfully Simon to the rescue he was very thorough, professional and genuinely wanted to get the problem sorted. After replacing absolutely everything and running the chair through its routine 3 times to make sure it was working correctly. 10/10 Simon

Staff very helpful and understood exactly our needs.

Ordering the chair was made very easy in the Ipswich shop by the staff who made sure I was getting the correct size. Had delivery today by Martin and Jack who were a breath of fresh air - friendly and chatty. Made sure I was able to use the functions properly before the left. Very polite. Well done HSL

Martin and Jack texted the day before and called 30 mins before they arrived. They did everything exactly when they said they would, and made the delivery very easy. They showed us how everything worked and we were super happy with the service. Thanks HSL.