HSL Chairs - Letchworth Avis 

My parents recently bought 2 arm chairs and a 3 seater sofa. Daniella was patient, kind and had a really understanding of their needs. Great service tailored to the needs of the elderly. Nothing was too much trouble and a great variety of options. Thank you for your kindness.

Diane in Letchworth Branch spent two hours with us making sure we had exactly the right sofa for my husband’s orthopaedic needs. She was knowledgeable and empathetic and couldn’t have done enough for us. Definitely recommend:)

Warm welcome and polite staff - explain what I was look for and. they provided the information they have and recommended suitable chairs, and price range.
Provide information of contractor to take away old chair
Very friendly experience
Thank you

Graham at Letchworth showrooms was very helpful and explained everything very clearly. All the staff were friendly and helpful. I wasn't rushed and was given time.

There was absolutely no high pressure sales pitch.
The whole experience was handled with great professionalism. All relevant features of the chair I was considering were presented in detail, and questions which I had were answered perfectly.
I had made my decision to purchase half way through our discussion because of the precise nature of Diane’s approach to highlighting all the chair’s features.
There was a very informative review of all the details which we had agreed and a very satisfactory conclusion to the purchase process.
I would recommend this range of products to anyone considering a similar chair to the specification which I required.

We were warmly welcomed when we arrived and were offered coffee and biscuits. Michelle was particularly patient with my husband who has Alzheimer’s.
The ergonomics of HSL fireside chairs were carefully explained and we were able to try several different models. Once we had decided on a style we were shown a large range of patterns to choose from. The manufacturing process was explained so that we could appreciate the quality.
We were so pleased with the service and quality of the chairs that having gone to order one chair we ended up ordering two!

Excellent assistance at Letchworth store with good communication in regard to delivery.
Delivered on 27/1/2026 earlier in the day than expected (after phone call), which was good. Installed and demonstrated by the delivery team.

Having just completed an order for a new sofa with HSL Letchworth, may I say what a lovely sales experience we had. Our consultant Graham, real did stand out against others we meet during our search, at establishments which included big brand furnisher shops. True professionalism, curtesy, warmth with great product knowledge. I congratulate him on his listening and negotiation skills, and engaging with his management to put the deal together.
Made my task of ordering a simple one.

Liz introduced herself to us explai ing the whole set up with HSL. She was thoughtful and understanding on our requirements.
With all the chairs I tried she explained in detail how you adapted them to suit your requirements.

Although it took quite a while to purchase the bed, the staff were very efficient and helpful. We have had furniture from HSL in the past and the same high standard continues.

All of the staff at HSL have been very hepful in both the selection of our furniture and its deliver and installation.
A special mention should go to Denise in the Letchworth showroom, who spent a long time helping us decide on the furniture and fabric we wanted.
Special mention also to the delivery men James and Pete, who not only installed everything efficiently but also carried our old sofa out into the garage for disposal later that day.

Old fashioned customer service from Diane, with no pressure to make a quick sale. Knowledgeable staff able to steer you right. Very patient on choosing fabrics and helpful in getting samples to aide choice as feeling is as important as how it looks.

I am 91 and have mobility problems. Following a recent fall I decided I needed a new bed to get in easily and sleep comfortably. After our son had arranged a viewing of your HSL adjustable beds, with Liz she had prepared two beds for me to try, standard and wallhugger with gold and platinum mattresses and with cord and radio hand controls. I was able to experience all these alternatives in a relaxed manner and Liz was most helpful in dealing with all my queries and in reaching a conclusion.

We went to HSL in Letchworth and was greeted by Diane at the door, offered tea or coffee and told to make ourselves comfortable. She talked us through all our requests. We went back twice and talked more, finally chosen the perfect three piece suit, can’t wait to receive it.

We were warmly welcomed by Donella at Letchworth and were given some really helpful information about riser recliners. In the end, with the really good offers we decided to buy a 3 seater sofa and fixed chair in addition to the riser recliner. We made three visits in total and Donella was very patient with us each time, ensuring we were happy with our choices.

The gentleman was very knowledgeable about the products.We tried all the different chairs.Had coffee and biscuits.Very relaxing experience

Absolutely first rate service, information & attention to detail by Diane. She listened first and responded to what I required. No hard sell! Thank you for an enjoyable experience. All staff extremely pleasant & welcoming.

This is one company where the customer really is KING. From arriving in the car park to find the entrance door held open in welcome and through the whole relaxed sales process we felt valued and were well looked after by Liz and the team. As a Sales Manager in a former life I can appreciate the whole experience.

From our first phone call & subsequent welcome to the Letchworth store in September 2025 by Graham who spent a long time guiding us through the best chair for me, to delivery today by Martin & Leon just over 5 weeks later our experience from all involved has been first class.
Thank you HSL.

Great Sales Lady - Donella
knowledgeable, helpful and answered all questions.