HSL Chairs - Newcastle-under-Lyme Avis 

John was very welcoming and knowledgeable. We explained what we required and he was very helpful advising and, most importantly, listening. There was no rush and we had plenty of time to digest what he was saying. We look forward to similar service when we receive our delivery.

First class service explained all very thoroughly

John and Mike were delightful. John explained everything so well and was so patient. No question was too much, we didn't feel rushed. Mike did all the heavy lifting and was so polite and friendly. The biscuits at the end were a lovely extra touch. Wouldnt hesitate to recommend!

We were greeted by David who saw I had mobility issues and had the door open ready for me. We were shown to the item we wanted to see and given a cup of coffee while he compiled the information needed, he clearly explained the options available and gave us time to decide if we wished to proceed. We couldn't have asked for better treatment, most definitely recommended. Ps. David makes a lovely cup of coffee!

HSL staff were brilliant from start to finish, they made my Mum feel relaxed, and there were no pushy salespeople.

Would highly recommend if you are looking for quality British furniture 10/10

The whole process from initial visit to store through to purchase,delivery and installation went extremely well and I am delighted with my new chair.first class!!

Expert delivery by the 2 guys who not only delivered on time but rang 20 mins before arrival. They also gave instructions on usage very professional

The chair was in stock so arrived the next day. The drivers were very friendly and helpful.
The shop assistant was also very helpful.

David and Mike came to demonstrate two chairs for me yesterday They were very kind and polite, friendly whilst being professional and everything went smoothly David was very patient explaining how the four motor riser worked and ensuring the size was right for my build I would highly recommend HSL

Having purchased from HSL previously we returned to view recliner chairs for my sister who has some mobility challenges. Julie the store assistant was patient, informative, caring & professional and we were happy to purchase a new chair.

Everything was very good

Delighted with my new HSL sofa & fireside chair. The effect is just what I wanted. Tx to Ethan and John for helping me to choose the right upholstery fabrics.

We received delivery of our new armchairs last week and are delighted with their quality. Those who delivered them (Craig and Jed) were polite, professional and provided us with all the information that we required.
Indeed the whole process, from our first visit to the showroom in Newcastle under Lyme, couldn’t have been better.

Received our HSL delivery of a riser chair and bed
Guys who delivered and assembled the furniture were superb very polite and keen to make sure we understood how they operate
Would recommend HSL for the seamless service and especially the guys Alex and Amanjit from the delivery team

Today, I was delighted to receive the delivery of four beautifully crafted pieces of furniture ordered from the HSL Newcastle-under-Lyme store.

I have to give a big thank-you to the staff of this store. Especially to Ethan, a trainee who couldn't have been anymore helpful, attentive and considerate and also the Manager, John, for his shadowing help and his guidance through the multitude of choices available in the selection of the appropriate furniture for our future comfort.

Delivery couldn't have gone anymore smoothly thanks to team, Daniel and David, quick, efficient and early too...... Supurb service all around

The staff were very knowledgeable and informative about the product that I was interested in. Which allowed me to make an informed choice,

Excellent service from start to finish, Julie in Newcastle under Lyme store, nice tea and biscuits. Took our curtains in to match before final decision. Great delivery from Craig and Jed, a bit of manoeuvring, but took arms off and all done. Comfort is excellent, wife loves her petite chair. Delivery was 27th, 23rd March store order date.

I took my brother who has a cognitive disability and who has a fused hip due to break to HSL as he needed a new chair for his residential home. We were met by Dawn and after explaining my brothers disabilities we were shown around quite a range of suitable chairs for my brother to try. All throughout the process Dawn was checking to make sure my brother was comfortable and his posture in the chair was correct etc. I can only say that the care to attention and detail for my brothers needs was excellent, there was no pressure to buy and we were given as much time as possible to make the right decision. The price and delivery time was what I expected and I was also informed about the the complete order process through to delivery. Needless to say I ordered the chair at the end of our visit. 100% for customer care and attention.