HSL Chairs - Newcastle-under-Lyme Avis 

The staff at Newcastle were easy to talk with and gave us the information we needed without any pressure. After our first visit we returned some weeks later to make a final decision.
Chris and Terry, the delivery crew, came on time and were cheerful, helpful and efficient.

Julie was very engaging and pleasant to deal with. She was very knowledgeable about the products and gave is very useful information without being pushy giving us plenty of time to consider our options. Thank you.

We found John at the NewCastle underlyne store , we found him very courteous and his product knowledge was excellent, Which resulted in us buying another chair from HSL.

Our sofa and two chairs are from the Himolla range which I understand is new to HSL.

Our very pleasant and efficient delivery team were Craig and Danny who took great pains not to damage our property or the new furniture.

On the negative side:-

1. The two seater sofa would not fit through our standard front door, so had to have it's motor removed to do so.

2. We chose a "Grande" and "Super-Grande" chair but in actual fact they are almost identical except that one is barely 2cm higher than the other.

3. Time from order to delivery was meant to be 10 - 12 weeks but after chasing our order a couple of times, we got it in just over 15 weeks.

Anyway, after saying all that we are delighted with our beautiful new furniture, which is very comfortable and a beautiful shade of pale green leather.

Had my Grandma's chair delivered today, delivery drivers were great, set up the chair and put it exactly where my Grandma requested.

Carl F and Lee R were the delivery team

We visited the Newcastle Under Lyme store with my 92 year old Aunt, who is in a wheelchair, and has a number of health issues. She wanted a recliner chair with uplift, to enable her to relax in comfort. We were welcomed by the staff, and especially Fallon who was extremely helpful and friendly. Fallon was very professional and reassuring, explaining all the options to my Aunt without pressuring her in any way. It made the whole experience special, and we left the store completely satisfied with the service we had received. We paid the extra charge for premium delivery, and the chair was delivered, as promised, within 3 working days. I’m pleased to say that my Aunt is delighted with her purchase, and is full of praise for HSL. A big thank you to all concerned!

Absolutely fantastic service from start to finish. Excellent customer care and prompt delivery. Superb quality of a sofa and 2 chairs. My in laws are happy!

This review on behalf of my Nan. Alex and Danny delivered her sofa recently and she has said they couldn’t have been more helpful. Thank you again.

We visited the Newcastle-under-Lyme branch twice in order to view the products and later to complete the order.
On both occasions we were served by John who we found to be very friendly, polite and helpful. Nothing was too much trouble for him, explaining the products and fabrics and their suitability for our needs. At no point did we feel pressured into making a purchase.
Fabric samples were provided to take home and consider and one which wasn’t in stock was ordered and was delivered within 24 hours.
The furniture arrived slightly sooner than expected. We were kept well informed about the time of the delivery. Alex and Danny delivered the furniture on time, both were friendly and efficient.

Had cause to visit HSL for the 3rd time in last 3 months to purchase a Recliner Chair.This time John was busy at first so we were dealt with by Dawn.As with all previous staff Dawn was very helpful and patient as we discussed our various requirements.Later we were joined by John who helped us settle on a chair which met our needs .We have always found the staff at this Branch knowledgeable,helpful and polite a credit to H S L .Yet again well done and thanks to all involved

Excellent 5 star service . John was very knowledgeable, answered all our questions and wasn't pushy .
Would highly recommend

When is a salesperson not a salesperson? When they are a comfort specialist. HSL's attitude to selling is brilliant. Really helpful staff like John from the Newcastle-Under-Lyme store helped guide us to a sofa that was right for us. We were never rushed, allowed to sit for ages and chill out making sure it was perfect for us. The choice of fabrics was amazing. The hardest bit was waiting for it to arrive. Install day was painless and simple with helpful and courteous staff. We have now had the sofa a few weeks and we are delighted with it and look forward to many winter nights in comfort. Thank you HSL.

The sale person was polite and lovely. Very helpful, just a shame when we asked for discount. As we had seen the sale on the Internet. We were told a price and we paid our deposit. But had got to wait 10 weeks for delivery! Next couple of days we recieved a parking fine for parking by the show room. Even though we put our registration in correctly. Then had a promotion through the post stating our chairs had a larger discount. The manager at Newcastle store sorted everything out.
The delivery men were very nice and friendly Alex and Shane and assembled the chairs efficiently.

Firstly, the people in the store were extremely friendly, helpful and informative (plus in no way pressurising) but the delivery was early (about a month and a half early!) but a couple of hours early on the updated day....both guys (Paul and Jon) were great in as much as they were pleasant, very efficient and quick so the experience was great from start to finish.

Took my elderly mum to HSL today in Newcastle-Under-Lyme. What a relaxed visit we had, Dave told her all she needed to know first, then left us to browse and sit a while on whatever took her fancy until she found one she liked. Then she tested Dave’s patience when it came to picking fabric etc, he held it together really well ! We felt really comfortable, so thank you

Visited the store yesterday and just had to leave a review, which is something a rarely do. The salesman John Cameron was incredibly helpful, informative and easy to talk to. He spent time explaining the correct chair and sofa without any pushy sales techniques. He really was lovely and a pleasure to do business with. I would have no hesitation in recommending this company, their products and service are exceptional. Thank you John, it really nice meeting you.

We popped into the Newcastle under Lyme branch late one Sunday and we're greeted byn2 lovely ladies who offered assistance if we needed. We browsed leisurely without being made to feel rushed even though it was close to closing time! We decided that we would get a quote and Dawn was happy to assist us with our choices and explained the various materials, chairs etc. We chose our chairs and sofa etc. Dawn prepared the quote and even though it was 4 o'clock we did not feel rushed to leave and come back another day which shops on a Sunday can you do that in ?
What a fantastic team you have , I would definitely recommend Hsl their customer care is Excellent ! Big thank you to Dawn in helping us with our purchases !

John was very helpful and friendly. He took his time and allowed us to try several ones then gave us the best offer he could. Excellent service.

John at NuL store was really helpful and we had a good deal on a new chair.

Very helpful, no rush