HSL Chairs - Poole/Bournemouth Avis 

Well. We were treated very well in store, honest helpful discussion about your chairs. We weren't rushed at any point.
The delivery was excellent and on time, although we expected to be waiting at least another two weeks.
The drivers put the chairs where we wanted them and were extremely helpful and polite.
10 out of 10

Needed two chairs the information was good and we were able to try out chairs

Quote from my Mum in law ‘I shall never forget this day’
And that’s because of the patient care and attention from Collette in the Poole store
Collette, made sure that the chair we purchased had the right, healthy fit. Had the professional ability to know and the caring nature to be patient and understand.
Thank you Collette - we all very much appreciate your help

We were very impressed with the attention and atmosphere in the Bournemouth store. Mary was patient, friendly and professional during our visit. Her help was invaluable in helping us to chose the best sofa and chair to suit us both.
The interior of the store is very nice.
Would have liked to have seen the outside decor improved as it might put off customers coming in.

The sales assistant was helpful but I felt rushed. Also the fabric I chose was only available in the tiny swatch in the book, and I was told it wasn't used on any products in store or online, or in the catalogue. At the end of the purchase the assistant handed me my receipt with an attached check sheet which the assistant is supposed to go through with the buyer, but she had already ticked them all off despite not going through several of the points with me - one of which was the 7 point seating assessment. I was a little disappointed that this was all so rushed. I just hope my chair lives up to expectations.

Great welcome. Professional advice. Good range of options. Clear guidance. Appreciated that no pressure to buy and understanding of price constraints.

Mary made everything very easy

From start to finish, it’s been 5* service. Found staff in the shop patient and helpful. And delivery guys Wayne and Andy were helpful, efficient and careful. Nothing was too much for all your staff. Thank you HSL

Excellent range of products and Andrea was extremely helpful, patient and knowledgeable. Good biscuits!!

Warm welcome from Andrea at your Poole / Bournemouth store on arrival. Plenty of opportunity to test various optional seats. Sound advice on how to choose a correct chair. Good approach to achieving a mutually acceptable price for a full suite of furniture.

We visited the poole showroom recently to view the sofas, although we purchased a sofa , we found it rather a hectic experience even though we we had an
appointment, as there was a family with there grandmother !
This is the third purchase we have made with HSL and
have been pleased so far .

The lady who dealt with my purchase was very helpful and ensured in her opinion I had chosen a suitable chair that fitted my body shape.

Mum and I visited the HSL store in Branksome, Poole to have a look around and ordered two settees! From the moment we stepped into the store we were given a very warm welcome. Emma and Andrea were super helpful and knowledgable. We felt very well looked after and Mum is now excited for the arrival of her new settees.

We had heard of HSL and know people who were your customers. We went to HSL Branksome and were dealt with by Colette. Not pushy, just let us wander and try. Made us a coffee. Very easy to deal with. Answered all our questions without trailing off into reams of chit chat. Very pleasant person.

I took my elderly not well mother to the Poole site to purchase arm chair, we were greeted by the 2 ladies working the Sunday shift, both lovely and very friendly, then Emma helped us out, she showed us round the showroom and showed mum the options which were exactly what she needed for her situation. Emma was great, very friendly, professional and delivered a great service. Mums looking for to the delivery of her new chair.

Please note that i made an error when writing my early review at the end of May. I applied a one star. IT SHOULD HAVE A 5 Star.The service at Poole/Bournemouth store was most evcellent and i am very happy with the outcome. The matter was corrected later.

I visited the Poole branch and was met with a warm welcome from Andrea, whose customer service was outstanding. Andrea was extremely helpful and also knowledgeable about the specific chair I was looking for. HSL even deliver to the Isle of Wight… I can’t wait for my new chair to arrive.

Jason and Ashley delivered our chairs. They were friendly, cheerful and proficient. They put everything together and demonstrated how to work the recliner. It was a smooth, positive experience.
We have had an excellent service from HSL from the show room to the delivery. Thank you.

Very helpful advice. Looked after professionally