Howards Storage World Avis 

I call Howard’s storage world South wharf on Monday 27-7-26 to make sure the product I wanted was in stock and asked to have it kept aside for me as I was coming in the next day to collect them.
The guy I spoke to said he would.
I arrived the next morning the store didn’t open on time by the Asian lady store assistant and no smile or any real helpful service.
I would have thought in this time of customer not spending money you would have thought sales people would be doing all they can to help customers.
Howard’s storage world has closed down at Highpoint shopping center that’s sad but more of this will keep happening while you have dissatisfied sales people that seem to think that the customer is there for them not the other way around.

I have gone to Howards Storage World Aspley twice in the last couple of months, and each time I got exactly what I needed and the service was excellent. While I went late in the afternoon when not too busy the first time I shopped here, five(5) years ago, it was much earlier in the day, quite busy and the service was great all the same. We got exactly what we needed. I found the staff cheerful, very willing to help, knowledgeable and nothing was too much trouble. Couldn't recommend this shop more, the range of products is amazing, the quality of all that we bought was excellent and I will be back again soon. (30.06.2026 was the first date I went there this year as well as 10.07.2026)

I am so upset with this company — they clearly don’t care. I bought an item in Miranda, but the store is now permanently closed and the item needs to be replaced. I have emailed the head office, but they still haven’t responded to me. I also called the Castle Hill store, but they can’t help me because the head office isn’t doing their job. It’s so frustrating, especially since my item has a 10-year warranty. Can someone please help me? I am so tired of trying to chase them and never get any problem solved.

They just took 10 days to process an item they had in stock for delivery. Now Australia post has a 10 day estimate for delivery. Go elsewhere if you need it soon.

Used to love HSW but more recently there have been a couple of events that have so disappointed I am compelled to review them.
Over the last year bought a couple of sets of their cedar trouser hangers. The clip is now being made in plastic (previous versions of this I had were all metal). They break! It is the first part to give on these, not cheap, hangers. Went back to the store, to be told they had NEVER had this happen before - don't believe it, maybe the customer just couldn't be bothered going back. To their credit, they replaced it - only for another 3 to break over the coming months. We too gave up and just wrote using their online form - never heard a thing back.
Then in the last month, Received a voucher, then another for my birthday. Timing was great as you were running your EOFY sale. Went to Artarmon and bought a number of levels of the jewellery box stacker in navy croc and used one of my vouchers, but they didn't have the top piece with the lid. They saw there was one in Leichhardt and called to asked them to put one to the side for me to collect on Saturday. I thought this was a nice gesture, however, it turns out to have been a huge mistake. I made the special trip to Leichhardt (I live basically next to the Artarmon store!) only to be told they have CHOSEN not to participate in the sale and that it was full price. What a waste of a trip, my time, my petrol, bridge toll.... The following day I went back to HSW in Artarmon to take back all the other levels (not helpful to me without the top one with the lid). Only to be told by the person processing the refund that they could have easily ordered the missing piece in for me - at the sale price, and without having to drive across town. By this time I was done with it all and just finished with the return - of course that then totally wastes the vouchers as they don't get recredited!
Finally, I wrote to them, using their online form over 3 weeks ago now and not heard a thing. This included the cancellation of my inspirations account and to be removed from their mailing lists - as I have unfortunately come to expect in regards to service from HSW - heard nothing...crickets. I will not be back - ever. Was disappointed as they had some kitchen drawer inserts from Made Smart I really liked - so delighted to have found them at Victoria's Basement….and for a fraction of the price!