HTNetwork Avis 156

Réponse de HTNetwork

30 juil. 2024

Hi Philip,

We appreciate your feedback, but we find your review quite harsh. We do include a video on how to use the auto installer in the [Guides] folder of the zip file. You may have missed that.

It's not our responsibility, nor our support team's, to provide support for installing third-party modifications. We're unsure how our inability to support other people's mods and scripts has resulted in a 2-star review. This is really disappointing for us.

Kind regards,

Réponse de HTNetwork

25 juil. 2024

Hi Brandon,

Your review is quite confusing to us.

Our support team has responded to every message you sent, providing answers and fixing your issues. We even went beyond our obligations by directing you to correct locations for unrelated questions and helping you find third-party scripts, showing our commitment to helping you.

You mentioned expecting a developer for $3 a month, but this was never stated on the product page for server care. We can't be held responsible for assumptions made without reading the product details.

Given that we addressed all your questions and issues, your harsh review seems quite unfair. If there’s anything specific we missed, please let us know so we can assist you further.

Kind regards,
HTNetwork

Réponse de HTNetwork

Actualisé le 10 juin 2024

Thank you for sharing your feedback with us. We genuinely appreciate your insights, and we'd like to address some of the concerns you've raised.

Firstly, regarding the issue of deleted reports on Discord, we want to clarify that our Discord server utilizes automated systems to manage content efficiently. Reports are only meant for the correct channels and not a general messaging chat channel. We apologize if this process seemed unclear or led to any confusion. However, we can see that this was explained to you already at the time.

Concerning the perceived slowness of our support team, we want to assure you that we prioritize timely responses to all inquiries. Our records indicate that responses are typically provided within the same day, with the majority answered within an hour. This is well above the industry standard for response times. However, we acknowledge that there may be occasional delays due to high volumes of inquiries, but rest assured, we are continuously working to improve our response times. We can only see one time you communicated with our support team. This was regarding a refund which they then replied within an hour, directing the email to our refund team.
Upon further review, we confirmed that there were no prior attempts from you to reach out to our support team. Therefore, we understand that your perception of our support team as slow may have been based on inaccurate information. We apologize for any confusion this may have caused.

Regarding the criticism of our vehicle packs being outdated and using resource.lua instead of fxmanifest.lua, we want to emphasize that our priority is to offer stable and functional server bases. While we understand the preference for fxmanifest.lua, our choice of resource.lua does not significantly impact server performance. We ensure that all our products are thoroughly tested and optimized to provide a seamless experience for our customers.

Furthermore, we'd like to address your experience with contacting support through Discord. It's important to note that Discord for us is a customer community platform and is not intended for customer support inquiries. We have clear guidelines stating that official support requests should be made through email or live chat to ensure prompt assistance. We have made this as clear as possible in almost all channels and even through an automated message. We can see you made a ticket and attempted to gain support through there; however, in the channel you use to create a ticket, it clearly states that tickets are just for getting roles. This was also explained to you again in the ticket.

Your feedback is invaluable to us, and we are committed to addressing any issues and improving our services. If you have any further concerns or questions, please don't hesitate to reach out to us through the appropriate channels.

Réponse de HTNetwork

Actualisé le 7 mai 2024

Hello Monique,

This is quite perplexing. We've reviewed your email concerning inquiries about our package and find your claim that we didn't respond to be unfounded. Our records indicate we replied promptly on the same day, within two hours of receiving your email. We addressed all your queries comprehensively. Moreover, you didn't indicate any issues with functionality; rather, you sought clarification on how things operate, which we promptly provided.

Thus, we're puzzled by the discrepancy in your review and kindly request you to reflect a more accurate experience. Additionally, please understand that we cannot be held accountable for issues related to email delivery. We encourage you to revisit your inbox to verify our response.

Additionally, it's worth noting that our packages are among the most budget-friendly options available in the market. With a maximum price of $45, our offerings are exceptionally affordable compared to competitors. Others charge double or even more for similar packages, often lacking even comprehensive video guides.

We take pride in offering video tutorials, exclusive access to the HTNetwork auto installer application that no one else has, and a responsive support team. Despite the misconception, our support team promptly responded to your inquiries.

Thank you.

Réponse de HTNetwork

Actualisé le 20 avr. 2024

Hello,

We find this review rather perplexing. We've made extensive efforts across all our communication channels, particularly on our Discord server, to inform users about how to access support from the official HTNetwork support team. This support is available via email and live chat.
We've made efforts across all our channels, including our Discord server, to inform users about accessing support from the official HTNetwork support team via email and live chat.
This is even visible as soon as you join the server, which you must have read upon joining.
It's stated clearly that our Discord server is community-managed, with official support available through email and live chat.
Without reaching out to us, it's impossible for us to provide assistance.
Our Discord server is managed by the customer community, so we kindly ask not to be held accountable for any deviation from the provided instructions.
We've also ensured accessibility by placing a chat icon on our website's bottom left corner and providing a clear contact page.

Thank you for your attention to this matter.

Réponse de HTNetwork

11 avr. 2024

Hello Jayden,

Thank you for taking the time to share your feedback.

We've carefully examined your concerns and would like to clarify a few points. Firstly, our auto installer undergoes rigorous testing to ensure its functionality. Numerous customers, in addition to our own testing, have reported minimal issues with its performance. However, it appears there may have been some confusion regarding the installation process of certain mods, which could lead to the "invalid spawn code" error. It's important to note that while the installer may accurately place the mod files, the functionality ultimately depends on the mod's design, which we cannot control.
We kindly request that you refrain from attributing responsibility to us for errors originating from the mod creators.

Regarding instructions, we do provide comprehensive guidance, including a link to our Discord server where users can access keybinds and other essential information. We've noticed that you haven't joined our Discord community or verified your roles, which may explain why you haven't accessed this resource.

Furthermore, we've included a thorough set of instructions within the package, including video guides in the [Guides] folder. It's puzzling to hear your claim that instructions are lacking, considering the resources we've provided.

Additionally, our support team is always available to assist with any issues users may encounter. However, we have no record of any outreach from you regarding these difficulties. Without your communication, it's challenging for us to address and resolve your concerns effectively.

In conclusion, while we appreciate your feedback, it seems there may have been some misunderstandings regarding the functionality of our products and the support resources available. We remain committed to providing excellent service and support to all our customers and encourage you to reach out to us directly should you require assistance in the future.

Thank you for your understanding.

Best regards,
HTNetwork

Réponse de HTNetwork

9 avr. 2024

Hi Yusuf,

Thank you for bringing your concerns to our attention. We're genuinely puzzled by your review and would appreciate the opportunity to clarify any misunderstandings.

You mentioned that we asked you to pay for the package twice, which is perplexing to us as we have had no communication with you via email or live chat ever. It's important to note that our policy includes unlimited downloads, and we would never request payment twice for the same package.

We kindly urge you to reach out to us before drawing any conclusions or taking further action. Your feedback is valuable to us, and we're here to address any issues or concerns you may have. We want to ensure that your experience with our company accurately reflects our operations and the level of service we strive to provide.

Please don't hesitate to contact us now so we can discuss this matter further and work towards a resolution together.
support@htnetwork.one

Best regards,
HTNetwork Support Team