I was a strong proponent of forest bikes because it was local. However, the customer service is as good as nonexistent. I had two broken bikes and I was never refunded, even though the app said that t... Voir plus
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I would like to raise a complaint regarding my ride today. First, the bicycle clearly displayed “£1 for the first 30 minutes” on the bike itself, and I have photos as evidence. However, this... Voir plus
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They charged me £20, for parking in the same zone where I picked up the bike from, which was very frustrating. Update - after being contacted by their customer service, they said that they will ref... Voir plus
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Absolutely thr worst, Usually when your bike is in a red zone the bike dosent allow you to park( like how Lime does it) forest allows me to park with no notification and then charges me £20 ! This is... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most affordable and most sustainable shared eBike. We give everyone 10 minutes free riding time, every day. It doesn’t stop at 10 minutes though, we offer riders a way to get even more free minutes by watching ads from our conscious-minded partners. We power our operations with 100% renewable energy (which we have done since day 1). We then offset our manufacturing emissions by growing an actual forest, through local and responsible tree planting, in Wales.
Coordonnées de contact
London, Royaume-Uni
- 02081577491
- cs@humanforest.co.uk
- humanforest.co.uk
1,4
Mauvais
341 avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I don’t understand the negative…
I don’t understand the negative reviews. I personally had an incredibly positive experience with the Forrest customer service team.
I asked for my monthly subscription to be cancelled and a member from the team (Rhys) responded within a minute and refunded me, no fuss. Super positive especially considering how long these things take at other subscription services.
17 décembre 2025
Avis spontané
Réponse de Forest
Hey Tristan, we're glad to hear you had a good experience reaching out to our support and community team, we're really proud of it! We'll make sure this is passed on to Rhys!
Best wishes, Miri 🎄
obscure pricing and missing bikes
let down by pricing structure. no idea where these free minutes are. also, I've booked a bike on the app twice, only to get there and not find the bike anywhere. Very difficult or impossible to organise a refund for this "ride". Also, seat posts often slip.
5 décembre 2025
Avis spontané
Réponse de Forest
Hello,
Thank you for taking the time to share your thoughts.
We’re sorry to hear that you’re unhappy with the recent changes to our pricing. We understand that adjustments like these can take time to get used to, and we appreciate your feedback.
To clarify, here’s a quick overview of the benefits of the new pricing model:
No daily service fee – the £1.50 fee has been removed.
Unlimited rides with free minutes – enjoy as many rides as you like, with free minutes included.
Dynamic free minutes – bikes now offer between 1–30 free minutes, depending on location.
Simpler pricing – PAYG rides start at just £1 for up to 30 minutes.
Greener impact – this model helps reduce van movement, supporting the environment and keeping bikes circulating efficiently across the city.
We’re also sorry to hear that you’ve experienced issues with some of your rides. We’ve requested your information so we can investigate this further.
Best wishes,
Ashleigh
Forest Team 🌳
Better but still lacking in important ways
Have been a member of Forest for two years now and though there have been some improvements in terms of the quality of the bikes and the app functionality, there seem to constantly be one step forward and two steps back: specifically in terms of the accuracy of the app when trying to end a ride (still takes way longer than it should), the GPS of the docking locations is quite often not accurate; and the quality of the bikes is still highly variable and half the time the bikes have some issue
29 novembre 2025
Avis spontané
Réponse de Forest
Hello,
Thank you for taking the time to share your review and your experience with us. App stability is very important to us, so I’ve passed your feedback on to our tech team so they can investigate further.
If any of your rides have been affected by these issues, please get in touch at cs@humanforest.co.uk and we’ll be happy to take a look for you.
Best wishes,
Ashleigh
Forest Team 🌳
I parked my bike in an ebike bay in…
I parked my bike in an ebike bay in central London next to tons of other bikes and yet still got a £20 fine which the customer service team refused to refund.
I used to like forest for the ten mins free a day, but this has gone now apparently so they charged me another fiver for a 14 minute trip.
13 novembre 2025
Avis spontané
Réponse de Forest
Hello Kieran,
Thank you for taking the time to leave your review.
To help us investigate, I have requested your information so we can look into your ride further.
Best wishes,
Ashleigh
Forest Team 🌳
Much too expensive for what it is
Much too expensive for what it is. I paid £4.77 for less than 14 minutes ride. that is almost three bus rides! Bikes often have damaged pedal cranks, seat locks or the electric drive is shonky. There is an option to buy minute bundles but you have to use them in ridiculously short time spans. The new "free minutes based on where the bike is" has effectively removed the ten free minutes and you still have to pay £1 to unlock the bike! This is not a value for money bike hire scheme. * I see Forest have replied to my review with details of their overly-complicated pricing scheme! Trying to find a bike with anything more than 2 free mins is not easy.
15 novembre 2025
Avis spontané
Réponse de Forest
Hello Martin,
Thank you for taking the time to share your thoughts.
We're sorry to hear you're not happy with the recent changes to our pricing, and we understand that adjustments can take some time.
Here’s a quick rundown of the benefits of the new system:
No more daily service fee – the £1.50 fee has been removed.
Unlimited rides with free minutes – enjoy as many rides as you like with free minutes included.
Dynamic free minutes – bikes now come with 1–30 free minutes, depending on location.
Simpler pricing – PAYG rides start at just £1 for up to 30 minutes.
Greener impact – this model reduces van movement, helping the environment and keeping bikes flowing smoothly through the city.
We appreciate your feedback and will be sure to also share your comments on the bundle expiry and bikes with our team.
Best wishes,
Ashleigh
Forest Team 🌳
Its shit u pay for minutes to…
Its shit u pay for minutes to use then when you go to use bike regardless of how many minutes u have they will reject your ride if you dont pass the 5 pound check
13 novembre 2025
Avis spontané
Réponse de Forest
Hello,
Thank you so much for taking the time to share your feedback with us!
The £5 pre-authorisation hold was added to help prevent fraudulent rides and keep bikes safe. We know it can be frustrating for regular riders, and we’d love to be able to pause it for bundles or subscriptions. Unfortunately, this isn’t possible with our current payment processor (Stripe), but we’re pushing for a solution for the future!
Best wishes,
Gareth
Forest Team 🌳
Absolutely rubbish experienced this…
Absolutely rubbish experienced this morning, only 2 bikes available, both non functional, had to ride 1 of them with no power assist to the next stash of forest bikes indicated on the apps map, which again the bikes didn't work, then went by foot to the next bike indicated on the map to find that the bike was also was non functional. The whole point of them is convenience, availability and functionality, failed on all counts.
There was a £1 for 5 to 30 mins use promotion today, which I assume is to entice new users to spend some money, if there is a promotion surely you would make sure that there were plenty of functional bikes available to use. I won't rely on them again. Absolutely rubbish service.
12 novembre 2025
Avis spontané
Réponse de Forest
Hello Martin,
Thank you so much for taking the time to share your feedback with us!
I'm really sorry to hear that you had issues with bike availability and the bikes themselves. That certainly isn't the standard of service we aim to provide.
Would it be possible if you could kindly reach out to our support team regarding this at cs@humanforest.co.uk so we can take a closer look into your rides.
Best wishes,
Gareth
Forest Team 🌳
Stay well clear of forest bikes not…
Stay well clear of forest bikes not only are they rip off they have out of zone area where they charge 20 they turn off the electric so you struggle to ride and then charge you extra when u decide to walk
Use port bike or lime bike stay well away
10 novembre 2025
Avis spontané
Réponse de Forest
Hello Osman,
Thank you so much for taking the time to share your feedback with us!
We’re really sorry to hear that some of your destinations have been No Parking Areas. We’re truly excited about the prospect of bringing Forest and parking bays to every corner of London—it's a dream we're passionate about!
However, dockless parking is subject to regulation in each borough, and the rules can vary significantly. If you find that we’re not currently operating in your specific area, it’s because we haven’t yet secured the necessary permissions from that borough. We understand how frustrating this can be, but please know that we’re tirelessly working to expand Forest’s reach!
When you first sign up and before your first ride you are also informed of this in the app.
We would always advise checking the map before starting your ride to ensure your destination is within our operational area and is not a No Parking Area. The red zone marking the outside of our operational area is always visible and the No Parking Areas within our operational area can be viewed before you start your ride by clicking on a bike on the map.
Best wishes,
Gareth
Forest Team 🌳
Ride customer service use lime instead.
What happened to the forest of a year ago whereby customer service were kind and understanding. Now I think it’s just all about the money.
I added a voucher I received in my emails to come back to forest and receive 60mins free.
Added to my account all seemed fine.
2 mins later started a small ride from Clapham to Brixton.
I was charged £7 as the code didn’t work. No worries I thought I’ll just get in touch with customer service as I have before and they seemed nice.
Rhys was rude and couldn’t care less about my issue.
Therefore I will no longer be using forest and tomorrow will actively start writing to local councils to get these bikes band for littering our streets.
That’s what happens when you are rude. £7 for 20 mins is a joke when I thought I’d use it as a £1.70 bus alternative.
Goodbye forest, you’re not the company you used to be. Lines partnership with uber seems better.
7 novembre 2025
Avis spontané
Réponse de Forest
Hello Dominic,
Thank you for taking the time to leave your review.
We’re sorry to hear about your experience and would love the opportunity to look into this for you. To help us review your conversation and investigate further, I’ve requested your information.
Thank you in advance for your help.
Best wishes,
Ashleigh
Forest Team 🌳
Forest App Sucks
Where to start. The £5 fee, why? Lime don't have any such restriction. It's an absolute lottery going for a Forest Bike. I have been in Magdalen Lane, SW18, counted 16 Forest bikes and an absolute Forest (pardon the pun) of Lime bikes. I have gone from one Forest bike to the next, done all 16 and got re messages on them all. I have watched other come along and rent one of the bikes that rejected me. That day I had over £6K in my account and I ALWAYS have more than plenty for these rides. I always buy a 30 day package so it is hugely frustrating.
I am about to write in and ask for the balance on my last 30 day purchase back and I will go off and spend that with Lime. What pisses me off more is I have to give you one star. Your system sucks, your app sucks. Truspilot needs to look at allowing us to give MINUS stars. Forest deserve Minus 5.
6 novembre 2025
Avis spontané
Réponse de Forest
Hello Terry,
Thanks for taking the time to leave your review.
We're really sorry to hear that you've had issues starting rides. We have emailed you directly regarding this.
On the £5 pre-authorisation hold, this was added to help prevent fraudulent rides and keep bikes safe. We know it can be frustrating for regular riders, and we’d love to be able to pause it for bundles or subscriptions. Unfortunately, this isn’t possible with our current payment processor (Stripe), but we’re pushing for a solution for the future!
The hold is released as soon as you end your ride, but the timing depends on your bank. Some banks, like Monzo, release it within minutes, while others may take longer. A credit card can also help avoid the inconvenience but we understand this is not always possible.
We understand how quickly the holds add up, and your feedback really matters to us. Please know we’re aware of the impact and are working to improve this
Best wishes,
Gareth
Forest Team 🌳
Mostly hit, sometimes miss
When these rides go well, they are great. And when they go wrong, they are not...
When I started using Forest to cycle to work earlier this year, I did have some issues with the bikes themselves. However, there have been various new ones that have come out since and they are Much better; comfortable, lower seat with better seat adjust mechanism. Once on, I find they are much faster than Lime bikes and the basket fits everything I need it to.
The (android) app has mostly been ok. I have had problems ending and starting rides and do have to open and close it quite a lot. One morning I realised I was walking towards a bike showing available on the app that was definitely being cycled away! My biggest peeve is that the option to report damage is not the first thing you see after you end a ride - you have to remember to do it afterwards - and there could be many more options to choose from to describe the issue. It would also help make it much less likely to hop on a damaged bike, though thankfully this hasn't happened too often.
The main thing that makes me want to chuck the towel in - and what has prompted this review today - is the new "low speed zone" that I pass through every day, twice a day. Nearly every week there is a bike that does not seem to register that it is no longer in the zone and I am capped to half speed for the rest of my journey. Infuriating and exhausting. At the very least, you should only be charged half price for the time spent in the Slow Zone. The slower I go, the longer it takes me, the more minutes I use and the more money I am charged..
6 novembre 2025
Avis spontané
Réponse de Forest
Hello,
Thank you so much for taking the time to share such a detailed review. We really appreciate your thoughtful feedback. It’s great to hear that you’re enjoying the improvements with our newer bikes and finding them faster and more comfortable for your commute.
We’re sorry to hear, though, about your frustrations with the low-speed zones and the occasions when the bike hasn’t returned to normal speed after leaving them. That definitely shouldn’t be happening, and we’d really like to look into the specific rides where this occurred so our team can investigate what went wrong.
Could you please get in touch with us via cs@humanforest.co.uk
and share the email linked to your account or a few ride details (such as dates or bike numbers)? That will help us review this further.
We’ve also taken on board your comments about the app, especially around the reporting flow and speed of updates, as we continue working to make the experience smoother for all riders.
Thanks again for your patience and for helping us improve. We really value you being part of the Forest community.
Best wishes,
Gareth
Forest Team 🌳
Will never use these bikes again
Will never use these bikes again, and will tell all my friends and family not to. Apparently every time you rent regardless of purchasing prepaid minutes, expect a charge on your bank account every time you rent. Just blame your bank for holding the money as pending because forest said it’s their way of making sure the bikes are safe. Great job. So if u ride average of 20 rents per day, expect a total pending charge of £100 on your account that u may need for the day but can’t anymore because of their renting policy.
28 octobre 2025
Avis spontané
Réponse de Forest
Hello Aldrine,
Thanks for taking the time to leave your review.
The £5 charge you see is actually a temporary pre-authorisation hold that we place on your default payment method each time you rent an eBike. This is just to confirm that your payment method is valid and has sufficient funds for the ride. The hold will appear as a "pending" transaction on your bank statement but will not be charged.
We cancel the transaction on our side immediately, but the time it takes for the hold to be released depends on your bank. This is typically within 5 working days, though it may vary. If you'd like an exact timeframe, we recommend checking with your bank about their policies on pre-authorisation holds.
The £5 pre-authorisation hold was added to help prevent fraudulent rides and keep bikes safe. We know it can be frustrating for regular riders, and we’d love to be able to pause it for bundles or subscriptions. Unfortunately, this isn’t possible with our current payment processor (Stripe), but we’re pushing for a solution for the future!
The hold is released as soon as you end your ride, but the timing depends on your bank. Some banks, like Monzo, release it within minutes, while others may take longer. A credit card can also help avoid the inconvenience but we understand this is not always possible.
We understand how quickly the holds add up, and your feedback really matters to us. Please know we’re aware of the impact and are working to improve this
Best wishes,
Gareth
Forest Team 🌳
Fly-tipping all over London everyday!
Our area Kensal Rise/Queens Park NW6/W10 is littered daily with illegally parked bikes from this company which I report daily get a reply then they DO NOTHING to remove them NOR FINE the riders leaving them:
1. Blocking FIRE exits to public and private building
2. Blocking bin room doors
3. Blocking front gates to homes
4. Blocking cross walks
5. Blocking bus stops
6. Knocked over in PILES in middle of pavement
7. Left in street
8. Impeding the visually impaired and the elderly
9. Blocking wheelchair users
10. Blocking parents with baby prams
11. Blocking cars in street
12. Using PAYG car spaces
13. Blocking legal bikes
14. Thrown in canals
15. And many more...
They are a hazard to every citizen in London, and we MUST remove this company from our city!
24 octobre 2025
Avis spontané
Réponse de Forest
Hello,
Thank you for taking the time to leave your review.
We’re really sorry to hear about the issues these bikes are causing. This isn’t the behaviour we expect from our riders, and we’ll take appropriate action against those who disregard our parking rules.
If you could let us know the location or share the 5-digit bike code (found next to the QR code) by emailing cs@humanforest.co.uk, we’ll arrange for the bikes to be relocated as soon as possible.
Best wishes,
Ashleigh
Forest Team 🌳
Forest stole two of free advert watching minutes
I watched nine adverts to get 9 minutes. In the minute history it shows 9 minutes free but on my app it only shows 7 minutes free.
22 octobre 2025
Avis spontané
Réponse de Forest
Hello Asia,
Thanks for taking the time to leave your review.
Our Ad Minutes do have an expiry time, which may be the case in this instance. You can check the expiry of your minutes directly in the app, but if you email us at cs@humanforest.co.uk, we’ll be happy to look into this further for you.
Best wishes,
Ashleigh
Forest Team 🌳
They know how I feel
They know how I feel. What idiot decides the boundary for use is across the middle of a heath and cuts off an entire Borough from one of its most significant sports centres.
£22 for a journey less than 10 mins form my home. No warning only found out why by nagging customer service.
17 octobre 2025
Avis spontané
Réponse de Forest
Hello Des,
Thanks for taking the time to leave your review.
We try to be as transparent as possible when it comes to our map. The Red Zone is displayed in the app both before and during your ride. It highlights areas where parking is not permitted. This information is shared during the sign-up process; in the welcome email, the onboarding carousel, and an in-app pop-up that must be closed before you start your first ride. Additionally, if you ride outside the Forest, a red banner notification appears in the app as a reminder that you are outside the permitted area. When attempting to end a ride, you’ll also see several warning pop-ups.
Unfortunately, we don’t have permission to end rides in these restricted areas, so we have to take appropriate action when riders do not follow these rules.
Best wishes,
Ashleigh
Forest Team 🌳
Started using Forest when I moved to…
Started using Forest when I moved to London, it was great then (over a year ago), but now? Broken bikes..pedals, breaks, alignment, seats. The question is, what works? Oh and the price increase? Absolute joke.
4 octobre 2025
Avis spontané
Réponse de Forest
Hello Luke,
Thank you for taking the time to leave your review.
We're sorry to hear about your experience and we have passed your feedback on to our Operations team. If there’s a specific ride you’d like us to look into, please feel free to email us at cs@humanforest.co.uk with the details, and we’ll be happy to investigate further.
Best wishes,
Ashleigh
Forest Team 🌳
The service is absolutely terrible
The app is absolutely terrible. It freezes all the time. The bikes are awful.
13 octobre 2025
Avis spontané
Réponse de Forest
Hello Nicholas,
Thank you for taking the time to leave your review.
We’re really sorry to hear about your experience, this isn’t the standard we aim to deliver for our customers. App stability is very important to us, and we’re constantly reviewing and releasing new versions to resolve any issues.
If you could get in touch with more details about the specific error you encountered, we’d be happy to troubleshoot this for you. For any ride-related issues, please feel free to email us at cs@humanforest.co.uk with the ride details and we can investigate further.
Best wishes,
Ashleigh
Forest Team 🌳
My email is being used with the website…
My email is being used with the website for purchases and I cannot get hold of anyone on the phone or email.
I have phoned and emailed many times and no response.
Just an update- apparently email addresses are not verified when you sign up so anyone can use. Managed to get through to someone. This really needs to be verified to stop scams.
8 octobre 2025
Avis spontané
Réponse de Forest
Hello,
Thank you for getting in touch and sharing your feedback.
We use phone verification during the sign-up process to ensure there is only one account per person, in line with our Terms of Service. However, we will definitely pass your comments on to the team for review.
Best wishes,
Ashleigh
Forest Team 🌳
I have just joined forrest and not yet…
I have just joined forrest and not yet had a chance to use them but what I will say is everyday they give you 3 videos to watch if you watch these videos you get 1 min a video there for 3 mins a day I have been watching these videos for the last 5 days 3 a day which if I am correct should work out as 15mins yet they have only gave me 7 mins so there fore I would say that this is false advertisement so they need to be carefully they are not sued
4 octobre 2025
Avis spontané
Réponse de Forest
Hello Davey,
Thank you for taking the time to leave your review.
Our Ad Minutes do have an expiry time, so this may explain what happened in your case. If you could email us at cs@humanforest.co.uk, we’d be happy to look into it further for you. 😃
Best wishes,
Ashleigh
Forest Team 🌳
Have become expensive, inconvenient, greedy with zero customer service
After being a loyal customer with 655 rides, I deleted my account today.
The constant price increases are insane, the lack of transparency in pricing is not ok (cannot believe they still have ‘10 free minutes’ plastered on bikes), their customer service has become appalling, parking areas change constantly, and their app has no way of accurately telling you if you can park at your destination.
You check, all looks fine, you get to an area within the zone, you park in a parking bay and then they slap you with a £20 fine.
Lime is now cheaper, more readily available and convenient, and has a much better app.
Goodbye forest!
4 octobre 2025
Avis spontané
Réponse de Forest
Hello Jazz,
Thank you for sharing your feedback, and we're really sorry to hear about your recent experience.
We appreciate you taking the time to highlight your concerns. This isn’t the experience we aim to provide, and we will pass your feedback onto the team.
We’d like to look into the specific ride and fine you mentioned. Please email us at cs@humanforest.co.uk with the details, and we’ll be happy to investigate further.
Best wishes,
Ashleigh
Forest Team 🌳
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